Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,967 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,967 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good Price, Delivery - Speed of delivery and option to choose next day or preferred day. Great communication and email explained everything re delivery. Would order again.”

Helpful Report

Posted 4 years ago

“Easy to use ordering system,clear information.Well priced and good selection for bedrooms with lower ceilings.Good communication from Furniture 123.Delivery company did not contact me to arrange delivery and I missed them,however a note was left and they delivered the next day.The delivery Man was very helpful and good humoured.Still boxed so I can't comment on ease of build and over all look.Will need 2 strong people to unload the pallett and install.”

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Posted 4 years ago

“The chair is beautiful in our kitchen and really comfortable. We bought it to replace my mum's stool, so that she has better back support. We all love sitting in the chair. The order was processed very quickly and the customer service is great.”

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Posted 4 years ago

“Bed looks gorgeous in my daughters bedroom, she loves it and sleeps right through till morning, the customer service was brilliant, we want a new bed for our room in April when decorating finished so will definitely look here first.”

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Posted 4 years ago

“Good quality bed and bench at a reasonable price. Fast delivery. Earlier that said. Happy with products and communication. Would definitely recommend.”

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Posted 4 years ago

“Excellent service delivered on time. Informed at every stage of delivery and most of all a beautiful light for my lounge”

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Posted 4 years ago

“Bought some dining chairs, they’re perfect and just like the pics! Very happy :)”

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Posted 4 years ago

“Excellent delivery servise, items wardrobe and desk packed excellent no issues, both items have a beautiful polish finish well made highley recommend”

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Posted 4 years ago

“Product as expected, exact colour , prompt delivery and good information. Very happy with my purchase and easy process.”

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Posted 4 years ago

“Lovely furniture.”

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Posted 4 years ago

“Lovely desk arrived really quick and very good quality thank you”

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Posted 4 years ago

“Great service and kept well informed throughout The delivery driver was really great. Very pleased”

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Posted 4 years ago

“beautiful piece of furniture looks stunning. Only complaint was a faulty magnetic door bolt where plastic edge was missing. Now written for a replacement”

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Posted 4 years ago

“Absolutely amazing product and great delivery service. 10/10 in all aspects!”

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Posted 4 years ago

“We love our new furry ottoman and fits loads inside - great quality product,”

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Posted 4 years ago

“We ordered a grey cabin bed for our son to maximise space in the box room of our home. The shelving unit at the end was removable as it is feee standing. As the bed is positioned close to two walls we have used the shelving unit as his tv/gaming unit. The bed and shelving/drawers are sturdy and good quality. The pull out desk is a real bonus too. The delivery was great, we were well Informed of date and time and the item was delivered following all social Distancing guidelines. The only thing I would suggest is that labelling the boxes would have helped. We weren’t sure which box had which item in and having labelled boxes would have been beneficial for building the bed. There were also a few little areas where the paint finish isn’t perfect on the bed, however it’s no where visible so we carried on building. Overall my son is very happy with his new bed and I love that there is storage room underneath, the kids could even make a den under there.”

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Posted 4 years ago

“We bought an excellent product we love. Delivery was perfect and so quick. Thank you Furniture 123, we will buy again.”

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Posted 4 years ago

“My tv unit is fantastic. Overall great service.”

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Posted 4 years ago

“Looks great in our dinning room, great service and arrived before the due date, happy me”

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Posted 4 years ago

“Great customer service, quick and kind delivery, beautiful colour and easy build 👍🏻”

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,967 reviews