Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,967 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,967 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Service bed is great and so sturdy love it. Am going to loom at other items to order. Would definitely purchase gain”

Helpful Report

Posted 4 years ago

“Amazing service, ordered one afternoon and it was on my doorstep by 7.30am the following morning. The chest if drawers looks lovely in my room.”

Helpful Report

Posted 4 years ago

“Good quality, well packaged and prompt delivery of TV unit. Very pleased, will use again.”

Helpful Report

Posted 4 years ago

“Everything was well organised, from the easy to navigate web site, to the clearly communicated delivery terms. The delivery actually happened one day before the projected date. As for the office chair I have ordered (Grey Velvet Office Chair - Tub Seat - Logan), it completely matched the picture and description. The build is pretty solid - although this chair feels slightly lighter compared to the one which I was replacing, like a baby office chair compared with a more executive grand-daddy office chairs - this one served me for more than 20 years. However it is to be used in the home office, so I did want something lighter. Still it fits fine with my desk, it is a good height, the wheels move smoothly, and I absolutely adore the grey velveteen fabric. The color is very smart. Overall complete satisfaction with this purchase, I will strongly recommend this store.”

Furniture 123 5 star review on 5th March 2021

Helpful Report

Posted 4 years ago

“Great price. Great delivery Highly recommended 👌”

Helpful Report

Posted 4 years ago

“Ordered the Roxy Console table/Desk to use as a desk and I am very happy with the quality. Had to be assembled but extremely well made. Lovely sturdy high white gloss finish. Delivery was quick, all round very pleased and would definitely order from this website again.”

Helpful Report

Posted 4 years ago

“Excellent service. Prompt delivery.”

Helpful Report

Posted 4 years ago

“I am really glad I've ordered this set of furniture. They are really comfortable, even for sleeping. Velvet is so nice and blue colour is amazing. I would buy again. They are beautiful. Really pleased.”

Furniture 123 5 star review on 2nd March 2021

Helpful Report

Posted 4 years ago

“Purchased a bed for my daughter , beautifully made, prompt delivery, very happy with service.”

Helpful Report

Posted 4 years ago

“Fantastic service! Ordered an ottoman and for the price wasn’t expecting it to be as great as it was. Highly recommend! Super quick delivery.”

Helpful Report

Posted 4 years ago

“Excellent quality product & prompt delivery . Thank you.”

Helpful Report

Posted 4 years ago

“Fast delivery. Great service.”

Helpful Report

Posted 4 years ago

“Fast delivery. The draws look really nice when put together. Over all pleased with them for the price. We did need to use a electric drill to put some of the screws in.”

Helpful Report

Posted 4 years ago

“Product as expected. Arrived quickly as promised. Thank you. Will use you again.”

Helpful Report

Posted 4 years ago

“Happy with the order process and while I had to wait a few weeks I had expected delivery updates which was much appreciated”

Helpful Report

Posted 4 years ago

“Great product, great communication, speedy delivery. Fantastic!”

Helpful Report

Posted 4 years ago

“Excellent service from start to finish. They kept me informed every step of the way. The delivery guys were great. They rang me 45 minutes before arriving and were exactly on time. I will definitely be using Furniture 123 in the future and highly recommend them.”

Helpful Report

Posted 4 years ago

“Excellent quality. No problems with delivery. Would use this company again.”

Helpful Report

Posted 4 years ago

“Ordered the blush ottoman arrived after only 2days very pleased with the quality, packaging, deliver by APC. I WOULD HAVE NO HESITATION IN BUYING FURTHER ITEMS FROM 123 FURNITURE.”

Helpful Report

Posted 4 years ago

“Amazing, ordered on Tuesday arrived on Wednesday absolutely love it 😍”

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,967 reviews