Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,921 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,921 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery drivers lovely! Bed fantastic quality, easy to put up and great value for money.”

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Posted 5 years ago

“Delivery drivers lovely! Bed fantastic quality, easy to put up abd great value fir money!”

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Posted 5 years ago

“Great product, looks really stylish. Read few reviews about difficulty in assembling and pieces missing - seriously, wasnt difficult at all, took couple hours at most and only one small nut missing. Really lovely, great value for money 👍”

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Posted 5 years ago

“Delivered on time and the bed is beautiful.”

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Posted 5 years ago

“Efficient service and delivery. Sofa is firm, comfy and good colour.”

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Posted 5 years ago

“Easy to order, easy to follow instructions for assembly and quicker delivery than originally estimated.”

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Posted 5 years ago

“easy to order , the hamilton wardrobe in pine, came in three packages which were verry well packed ,we are verry pleased with the finish , good value loads of space inside..”

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Posted 5 years ago

“Bought bed for my Grandson. Was kept up to date re delivery. Bed Delivered on time. It's good quality furniture. Overall very satisfied.”

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Posted 5 years ago

“Good quality, numbering of all parts with clear pictorial instructions way better than other self assembly products we have purchased.”

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Posted 5 years ago

“Made an order on Wednesday and it arrived by Friday! Packaged brilliantly, quality amazing for the price and stunning service. Will use this company again and again; communication about delivery spot on too.”

Furniture 123 5 star review on 4th June 2020

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Posted 5 years ago

“Easy to order, arrived on time, easy to assemble.”

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Posted 5 years ago

“Not bad price, surprisingly bigger than expected, nice solid piece of furniture,delivery took long but expected because of the pandemic.”

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Posted 5 years ago

“Excellent prompt service, excellent quality beds (bunk beds). We are all thrilled with this product. Delivery (in Lockdown) was friendly, well managed and quick. Would definitely use Furniture 123 again and recommend to others. Thankyou”

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Posted 5 years ago

“Very efficient service reasonable price and quick delivery. Had parasol with base and cover. Really happy with product.”

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Posted 5 years ago

“Website very easy to browse and order from. Very quick delivery and the delivery staff called me 30 minutes before they arrived. Friendly guys who socially distanced and carried the furniture round to our back garden. SO happy with our cube dining set! Took a long while to build but really pleased with it. Great quality and a great addition to our garden. Only complaint is the grey caps that cover the bolts keep pinging off. Also, for the price, it would be nice if it came with a cover.”

Furniture 123 5 star review on 3rd June 2020

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Posted 5 years ago

“Delivered on day that I was told it would . Bed frame looks lovely and great quality”

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Posted 5 years ago

“*****Absolutely beautiful bed***** Its actually better than the website picture, My daughter loves her new bed too.. Cracking choice & would highly reccomend this company.. From the sale to delivery was excellent... Very polite & friendly delivery lads Thank you Furniture 123 Regards Shane”

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Posted 5 years ago

“Wonderful service from customer service right down to delivery. Very impressed! Will definitely be buying from them again! Thank you!”

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Posted 5 years ago

“Absolutely love my fire. The delivery was quick with no issues, transaction was quick and easy. We installed the fire into our new recess without any issues and we are enjoying the colourful options available between the flames and logs/crystals. Perfect choice.”

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Posted 5 years ago

“Very happy with quality of the bed Only difficult was instructed not the best and some parts difficult to put together Once built very happy with the result”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,921 reviews