Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,921 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,921 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service,fast delivery,very happy with order”

Furniture 123 5 star review on 7th June 2020

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Posted 5 years ago

“From ordering to receiving my table & chairs everything was perfect. Instructions were easy to follow and I'm so happy with my purchase.”

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Posted 5 years ago

“Very good service, delivered on day promised, fairly easy to assembled. Only disappointment the cover could do with been heaver apart from that it looks good”

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Posted 5 years ago

“Very pleased with both the product and service. I will definitely use Furniture 123 again.”

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Posted 5 years ago

“Amazing product and second to none service . In this current situation the product was delivered in record time . Thank you all”

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Posted 5 years ago

“Excellent delivery time - product looks brilliant also, plus decent price Box was damaged and item placed in a bag by the courier”

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Posted 5 years ago

“Ordered a double wardroble and dressing table. Both fairly straight forward to assemble in under an hour. Looks great in my older daughters bedroom. Shes very pleased with them. Reasonably priced and good quality. Delivery was also prompt and kept informed. Will use the company again.”

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Posted 5 years ago

“Fantastic!! brought my son a cabin bed.instructions were simple and it really well built. It was really well packaged absolutely no damaged.”

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Posted 5 years ago

“Great service and quality bed. Ordered Friday and came Saturday. Outstanding”

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Posted 5 years ago

“Found a smart, pre-built (we don't all have dexterity to build flat packed) corner TV stand. Found excellent white, sturdy, smart looking item and very, very reasonably priced. Was delivered literally within days. Would recommend & use again”

Furniture 123 5 star review on 6th June 2020

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Posted 5 years ago

“Beautiful chairs and bench , easy to assemble . Good customer service.”

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Posted 5 years ago

“Absolutely beautiful bed!! Easy to assemble! Not a handy woman but managed to do it! It looks so much more money that what it was absolute bargain!”

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Posted 5 years ago

“Excellent customer service and delivery. I ordered a drop leaf table on the Friday and it was delivered from Yorkshire to London the next day.”

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Posted 5 years ago

“Quick delivery would recommend will be buying more from this company.”

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Posted 5 years ago

“Very happy with the table. Essy to put together and looks stylish”

Furniture 123 5 star review on 5th June 2020

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Posted 5 years ago

“The sofa bed is very good, easy to put together. Couldn't get in touch with delivery firm to try to change the slot, put down to covid-19 times. Only informed of the delivery the day before and 7am - 5pm to the receive a txt on the day running 2 hours late?? Yes did get a call 30 mins before arriving which is always good.”

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Posted 5 years ago

“Well packaged and good delivery. Item is beautiful. There is a bit of a split in the wood on one of the legs, but the chair was such a good price and it doesn't affect the overall aesthetic. Very pleased.”

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Posted 5 years ago

“Lovely desk, great service, arrived sooner than I thought. Thanks”

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Posted 5 years ago

“Came quickly. Lovely pieces of furniture at a good price. Not easy to put together but well worth it. Looks lovely when up and not cheap looking . Would definitely recommend”

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Posted 5 years ago

“Love it. It is a brighter than I expected and much more yellow than the picture and the buttons are not as deep as they look in the picture. But still suits my room.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,921 reviews