Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,867 Reviews

84 %

of reviewers recommend Fy

Company Reviews

Questions

Metrics

4.4

Based on 1,867 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Email:

hello@iamfy.co

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110

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service is exceptional, so helpful and responsive. Quality of the products is excellent also. A great experience!”

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Posted 3 years ago

“The customer service is excellent - really friendly and helpful. Items look as they do on the site, I have been really pleased with some of my recent purchases.”

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Posted 3 years ago

“I cannot praise FY! Customer Service enough. My original order was dealt with very professionally and quickly. When for reasons beyond our control not enough of my mural could be sourced, I had to cancel. It was then that FY! excelled. They were immediately responsive to my emails and managed the whole refund process extremely pleasantly and quickly. My comment to Paloma and the FY! Team was “ You are all amazing and so efficient. This is the best international Customer Service I have ever received. Well done and Thank you!””

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Posted 3 years ago

“WOW -can not rave about the customer service Fy provides. Quick friendly response far exceeded any expectations! Just love how responsive & accommodating they are! I WILL be a repeat customer that is for sure! Taylor.”

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Posted 3 years ago

“Great products”

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Posted 3 years ago

“Really good quality prints. Love them! Delivery was quick too.”

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Posted 3 years ago

“So much choice, so few walls! The prints are brilliant, match any decor, theme or mood! Reasonably priced & delivered quickly. Great customer service when I’ve needed to contact them. I love Fy and recommend to my friends have had compliments on the prints I already have bought from there.”

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Posted 3 years ago

“Would recommend Fy Customer service was very good, delivery and packaging very good in spite of these difficult times”

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Posted 3 years ago

“Simple ordering process, Speedy delivery (during lockdown) great products once delivered that really brightens up our rooms. They even retrospectively added my intro discount code that I forgot to add at checkout. Very happy.”

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Posted 3 years ago

“I ordered a Frida Kahlo art print & the colours was very deep & bright. Very high quality the best I have seen.”

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Posted 3 years ago

“Easy to use website Good quality picture and very reasonably priced. Also prompt delivery”

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Posted 3 years ago

“Really disappointed 25% discount code not applied with my purchase, via my facebook . However after contacting FY customer Service they explained the links on FB sometimes break and refunded me the difference excellent service would use again”

Helpful Report

Posted 3 years ago

Hi there, thanks for providing your feedback. This sounds like a technical issue, and we'd be happy to resolve this for you. I will have customer support reach out to you and we hope to hear back from you soon! Best, Sabrina from Fy!

Posted 3 years ago

“Absolutely love the framed print I ordered for my home office. No issues or delay with delivery, and the condition and size are exactly what I expected.”

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Posted 3 years ago

“I accidentally wrote the wrong house number on my order for two prints. Fy were amazingly helpful and friendly when I explained what I had done. They gave me the link to track my parcel and offered to resend my order free of charge if i had no luck in retrieving it! Luckily, I managed to get my parcel and I have framed my prints which are very good quality and look amazing in my frames! Very helpful and friendly staff. I will definitely be ordering from Fy again (they have some gorgeous stuff) and recommending to family and friends! Ps. Get the app. I have all of my favourite items saved on my app.”

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Posted 3 years ago

“Great customer service!”

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Posted 3 years ago

“Everything about this company is incredible. I brought a framed print - quality is beautiful. Delivery was on time and arrived safely. The customer service was even better. This is a great place to buy your prints.”

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Posted 3 years ago

“The prints are fab and really clear. I have ordered a few times now and always received great customer service. A print went missing in the post this time and a replacement was sent out promptly which I have just had from the postie.”

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Posted 3 years ago

“My prints have arrived and they are gorgeous. Fast delivery and excellent customer service too. I’m a very happy customer. Thank you!”

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Posted 3 years ago

“Quality of product is amazing, fast delivery and I needed to change an item size and they did this with no hesitation. Would highly recommend.”

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Posted 3 years ago

“I was impressed with the excellent customer service (shout-out to Juli) of walking me through the process of changing my order. Based on the quality of customer service alone, I really recommend this company. Thank you Juli!”

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Posted 3 years ago

Fy is rated 4.4 based on 1,867 reviews