Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,886 Reviews

84 %

of reviewers recommend Fy

Company Reviews

Questions

Metrics

4.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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hello@iamfy.co

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110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has been 3 weeks and my delivery still has not arrived (was supposed to come in 5 business days). The customer service team has no idea where my package is and cannot give me a straight answer. I called USPS and they never even received the package in the first place. I feel scammed. Is this a legit company?”

Helpful Report

Posted 6 years ago

Hi there, we're so sorry for the delivery issues with your order! From what I can see, customer service has since responded and we hope the issue has been resolved and that your re-shipment will reach you soon. However, should anything else come up, please don't hesitate to email us or reach us by live chat on the website. Best, Sabrina from Fy!

Posted 6 years ago

“Purchased wall art on two occasions. Very happy with both products.”

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Posted 6 years ago

“I have to say I’m very disappointed in the customer service. I received my purchase damaged, which is going to be a huge inconvenience to send back because the way it is packaged. I contacted customer service three days ago and still have not heard back. Very disappointed!”

Helpful Report

Posted 6 years ago

Hi there - so sorry your order arrived damaged! I can see customer service has since been in touch and are in the process of sorting this for you. If there's anything else you need or it's not resolved to your satisfaction, don't hesitate to contact us. Best,Sabrina from Fy!

Posted 6 years ago

“I have put in a order and emailed customer service on numerous occasions and no reply,I have ordered 2 prints and my order has disappeared and I can’t log in into my account it seems to think that I don’t exist”

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Posted 6 years ago

“Easy ordering and quick review for the personal message before printing Thank you”

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Posted 6 years ago

“I’ve purchased a few pieces from Fy and I love them all. I’m an interior designer and I love how you can customize what you want. I’ve never been disappointed.”

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Posted 6 years ago

“I ordered a print 3 days ago and have no had any postage confirmation emailed to me but have 100% been charged For it. I’ve tried contacting them and still no response. Very disappointed!!”

Helpful Report

Posted 6 years ago

Hi there, I'm sorry to hear of the delayed shipment. Our art prints normally take 1-3 working days for processing/printing, however in times of high volume such as Black Friday/Christmas, they can sometimes take a bit longer. It looks like we've since responded to your inquiry, please let us know if we can help you with anything further! Best, Sabrina from Fy!

Posted 6 years ago

“Website easy to navigate. Quick to deliver. Good quality poster.”

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Posted 6 years ago

“La resolución y nitidez de los posters es excelente. Parecen pintados”

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Posted 6 years ago

“I was able to return prints that weren't right 4 the wall space without having access to a printer”

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Posted 6 years ago

“Excellent customer service . Great quality product. Great communication”

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Posted 6 years ago

“Both the prints purchased where good quality and good value for money, quick delievery, happy with overall product and communication.”

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Posted 6 years ago

“Wall art arrived promptly and was exactly what we wanted. So well packaged and hanging instructions much appreciated.”

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Posted 6 years ago

“Quick delivery, great products and customer service!”

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Posted 6 years ago

“The prints were beautiful, in great quality! Nicely packaged. One minus was the slow delivery when the package reached Sweden, but thats on our slow delivery service here. :) thanks!”

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Posted 6 years ago

“Prints are fabulous, service is wonderful everything was super quick from payment to delivery, I know where I’ll be shopping! Thank you fy”

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Posted 6 years ago

“My order was shipped promptly. I was so surprised how fast I received my order. My package came well packed and undamaged. The customer service was exceptional. I highly recommend FY.”

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Posted 6 years ago

“I ordered personalised artwork. The communication was excellent, proofs were sent for approval and the product was shipped super quick. Can’t wait to order some more!”

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Posted 6 years ago

“I received my parcel today and was kept informed of the stage my delivery was at. No need to call customer service and the parcel arrived extremely well packaged and in good condition.”

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Posted 6 years ago

“Excellent customer service. I chose a large sized print, when it arrived the image was pixelated and grainy so I sent Fy a message. 6 days later I received a reply to say this is quite rare and that they’ve removed the option for the large size in that particular print, and issued me a full refund. Can’t ask for more than that! Would definitely buy from them again.”

Helpful Report

Posted 6 years ago

Fy is rated 4.4 based on 1,886 reviews