Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,790 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

Write Your review

Tell us how Gardening Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like many others have been shocked that a retailer can get away with this fraud, taking my money £251.00 on 23 April and still no plants, no contact information, only 2 emails stating they were beginning to work on the orders placed in April.... even though these plants will have finished flowering now. I have tried to ask for a refund but to no avail. Avoid buying from this company at all cost, they really don’t care.”

Helpful Report

Posted 5 years ago

“Like all the other reviewers, I am adding my experience. Dreadful from start to finish. Three blueberry plants are not as described nor do they even look like each other. Six weeks later they are struggling to survive and have neither blossomed nor grown in size. Given the price and the special offer, these plants should be alot bigger than this and look nothing like the plant I purchased last year from a garden centre. Another plant was damaged before packaging as the flower head was partially snapped and growing in a strange direction. The packaging was dreadful, all pots squashed and wrapped in tape and the damage to the box was not caused by Hermes. We checked. No answer to two tickets opened. A reply to a third was meant for someone else called Hayley. We've had enough now and want a refund for these dreadful plants. Please see pics.”

Gardening Express 1 star review on 7th June 2020

Helpful Report

Posted 5 years ago

“Like everyone else I placed an order on the 6thMay and yes guess what I’m still waiting?!! I have emailed and yes guess what no reply?!! I’m not even getting the usual weekly update with the drivel about delays blah blah blah. It’s a joke don’t know how this company is getting away with still taking orders. Everyone is experiencing difficulties at the moment but orders are being fulfilled so I cannot understand why this company is using the current situation as an excuse not to deliver. I only gave one star as it wasn’t possible to write a review with no stars.”

Helpful Report

Posted 5 years ago

“Still waiting now 6 weeks .”

Helpful Report

Posted 5 years ago

“Spent over £250 on plants during lockdown. Ok I expected a delay but my plants( well those I actually got) were stuffed into boxes, in bad condition and not worth the money. Numerous emails sent to them and so far no replies other than a ticket number. Save your money and support your local nursery. Facebook need to investigate and there are no negative reviews on their page I suspect these are being deleted so yes they are a scam”

Helpful Report

Posted 5 years ago

“DO NOT ORDER Made one order back on 12 April had money taken out of bank straight away and prompt email to say order being processed I stupidly made another order for more plants as I was well impressed with being told 3/5 working days to deliver. Guess what NO plants..no response from ticket enquirers,no daily updates as promised.. Chris the owner blames virus and says be patient, So lovely to hear they are working day/night outside in the fresh air making LOADS of money at this difficult time.. They say it's not a scam REALLY!! My hard earned money as a 'key worker' gone!!”

Helpful Report

Posted 5 years ago

“I also ordered plants on 20/4/20 and over 6 weeks later, no plants. Money taken from my account straight away. No response to my multiple queries. Terrible. Avoid at all costs.”

Helpful Report

Posted 5 years ago

“Ordered from this company on 28/04/20 and they took my money (£125) on the same day. To date (6 weeks later), I have only received half of my order. Cannot get hold of anybody to chase up the issue. Tickets just go unanswered. Avoid at all costs. Will have to try and get a refund through my card company.”

Helpful Report

Posted 5 years ago

“I ordered and paid for my shrubs/plants on April 20th. My confirmed order stated delivery within 3 - 5 days. Followed by a statement saying in busy times this could be extended to 10 - 15 working days! Well, here we are on June 6th! Automated emails updating x 3 stating due to Covid there may be further delays. I last heard from them on May 18th saying they are improving their customer service! Nope, you are most certainly NOT I have raised 2 ticket enquiries and yes you've guessed right ...no response So, I've contacted my bank in an attempt to get my money back. All £129 which incidentally went out if my account very promptly! When I log in to their page it says since day 1 the order is being processed. So,according to their rules I am unable to claim a refund! So I have contacted my bank so they can deal with this dispute. Guys you only have 104 days = about 4 months to do this so get busy. Bank contacts the company for you but pays you straight away Fingers crossed that I will get my hard earned 129 quid very soon Good luck gardeners”

Helpful Report

Posted 5 years ago

“Absolutely everything went wrong while dealing with this company. After 8 weeks awaiting period my order still has not been delivered.Two days ago I jave sent an email demandig full refund and the very next day I have received confirmation that my order has been shipped. Very unreliable company, poor communication, by reading other customers reviews I do expect poor quality of the plants.DO NOT DEAL WITH THIS COMPANY!”

Helpful Report

Posted 5 years ago

“We ordered some box plants costing us £140...on the 20th April we haven't received anything...no communication.. Cannot get in touch with them at all ..So disappointed a total rip off !! Obviously they still have our money ...no means of getting a refund from them ..nobody answers e.mails as they are automated.What a shambles of a company ! No way of getting our money back !!!!”

Helpful Report

Posted 5 years ago

“Waited 8 weeks to date and my order is still being 'processed'. Tried emailing Garden Express but no response from them at all. It seems other small and large online garden suppliers can deliver plants in good time - why can't Garden Express? You can guarantee that I will never be tempted to buy plants from this company again. Looking at the other reviews this company is causing a lot of gardeners a lot of stress through not anticipating and managing the demand for their plants at all well. One way this company could have respected their customers is by communicating with them about their orders and not keep bleeting on about how hard they are working. Garden Express have our money in the bank making them interest while not delivering our purchases.”

Helpful Report

Posted 5 years ago

“Absolutely diabolical. Still waiting for plants 7 weeks on. No way of contacting other than ‘raising ticket’- ie automated response telling me to be patient. DO NOT use this company.”

Helpful Report

Posted 5 years ago

“My dahlias arrived yesterday and were so dry they just disintegrated when we took them out of the plastic package. I ordered these because It was an offer on Martin Lewis money tips. I am annoyed that I didn't check the reviews first.”

Helpful Report

Posted 5 years ago

“i ordered a pair of palm grass and after waiting almost 2 months for my item only 1 arrived now i cant event contact them dont bother shopping here they cause more stress than its worth”

Helpful Report

Posted 5 years ago

“dreadful experience of being ignored for 9 weeks attempting to cancel order. arrived today in poor condition £86 of wasted money”

Helpful Report

Posted 5 years ago

“I spent over £40.00 plus postage on 2 x 10 Echinacea. After a long delay I received 2 bags of dry potting compost. NO PLANTS at all. Impossible to get hold of anyone as customer service non existent. Using COVID as excuse. Completely appalled. Want my money back. NOT ABLE TO DRAG PICS as to show.”

Helpful Report

Posted 5 years ago

“,8 weeks no plants ,no contact,asked refund no refund absolutely rubbish”

Helpful Report

Posted 5 years ago

“I ordered three shrubs on 9th May 2002. 22 days later I have still not received them. My email response was blocked. The telephone was 'no longer in service'. I heard a damning report on Radio 4 yesterday and wonder what my next stop is. Please don't order from them. It is so upsetting.”

Helpful Report

Posted 5 years ago

“Zero stars- I ordered 11 April, arrived 2 June plants dead! If your order Get your money back now, don’t wait. Perishable goods not covered under MasterCard rules and Gardening Express do not answer emails or have a phone”

Gardening Express 1 star review on 4th June 2020

Helpful Report

Posted 5 years ago

Gardening Express is rated 1.2 based on 1,790 reviews