Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,790 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 11th April money taken 14th April, picked them over a local company who said upto 14 days delivery time, delivery time changed on their website to 2 weeks. I was assured that they would be here the week after. Nothing! Got to a month and still nothing & no communication. Got to a month & cancelled the order & asked for a refund. 10 days ago order status changed to preparing despite regular requests for a refund. Today 9th June I finally get a response to be told they can't refund or stop thd order as it is being prepared. Total rubbish, of course they could stop the order and refund it hadn't been shipped and courier collection and delivery hadnt even been arranged as I had no tracking info. AVOiD”

Helpful Report

Posted 5 years ago

“Ordered and paid for £90 plants on 13th of April. Nothing. Have contacted them several times and requested cancellation and refund but to no avail. Today contacted citizens advice after advice from trading standards and also government website for companies who are not working well during lockdown. Disgraceful company. Do not use them.”

Helpful Report

Posted 5 years ago

“Well I can only repeat what everyone else is reporting. Ordered £109 8weeks ago and still nothing except a glib " Hi we haven't forgotten you" email!! I've sent 3 emails cancelling and raised a dispute through their customer support ticket plus Resolver but it's a waste of effort as all you get is an automated response. I have purchased the plants elsewhere now SO WILL NOT ACCEPT THE DELIVERY. PLEASE PLEASE AVOID”

Helpful Report

Posted 5 years ago

“Understand long long wait but 2 packages delivered to the wrong address, one yesterday, it was also badly damaged. Kind house owner re-delivered. 2nd was apparently delivered today - not to my house it wasn’t!!. Goodness knows where it is. Your courier - your problem, my money - wasted!! Never again.”

Gardening Express 1 star review on 9th June 2020

Helpful Report

Posted 5 years ago

“they took my order and money from my account knowing full well they did not have the stock in AVOID AVOID”

Helpful Report

Posted 5 years ago

“Ordered on 19 April for a birthday gift in May. To date no plants no refund and just emails which tell me its being processed. I asked a refund but they cant seem to process this?”

Helpful Report

Posted 5 years ago

“Honestly, I want to be forgiving in these current times but this company does themselves no favours. I have ordered from 4 other gardening companies in the 10 week period since i ordered from Gardening Express. All have arrived since. I have emailed them asking them to cancel my order, after no replies to any support tickets I submitted. Hey presto, I got a response saying my item was marked for dispatch and ignoring the request for my order to be cancelled. I have since had an email telling me it's been despatched via DX next day delivery. DX have no record of the order and it didnt arrive the next day. They have ignored subsequent emails from me asking to cancel the order. I'm currently getting my bank to force the refund. If their comms were better, I might, might, just accept the fact that the order is 10 weeks overdue. But it's a total mess.”

Helpful Report

Posted 5 years ago

“My dreadful experience echoes everyones. Order costing £125.89 placed on the 6th May. When garden centres reopened I attempted to cancel, thinking transport of large plants might be difficult. I was completely ignored. Have contacted credit card for refund under section 75, BBC radio 4 you and yours, BBC watchdog and trading standards. And now magically my plants have been dispatched against my wishes as per numerous emails. I will not be accepting delivery. Please Avoid if you are considering ordering & if you are caught be in this please highlight your experience. They cannot continue to treat us with contempt.”

Helpful Report

Posted 5 years ago

“Don't order from this company!! Waited nearly 3 months for delivery, which I have cancelled 3 times via email, which they ignored. No telephone number on website for contact. Had to receive goods as with covid delivery person just leaves on doorstep. Plants in terrible condition, looks like, 1 diseased, 1 extremely squashed and misformed and other dead! And not grateful for the free gift bulbs which aren't labelled, no idea what they are! I've used many mail order companies for plants before definitely the worst by a long way! Total rip off!”

Helpful Report

Posted 5 years ago

“No customer service whatsever, waiting a month for replies to ticket enquiries as there is no other way of contacting them.”

Helpful Report

Posted 5 years ago

“ORDER 600442433 After a month emailed requesting a refund quoting Consumer Right Act 2015, advised plants were on the way. Advised they were now not needed and I would not accept delivery which I didn't. Returned plants showed on courir's tracking system.. No refund. Impossible to contact no chat, no phone ane generic resposes to emails. Contact BBC Radio 4 You and Yours, a consumer rights show Phone: 0161 836 1346 Twitter: @BBCRadio4 google for email address”

Helpful Report

Posted 5 years ago

“Absolutely awful company. Don't buy from them. And if you've already ordered but not seen your goods or received dead plants contact your bank and ask them to do a dispute resolution on the account you paid from. It's quite easy and you might get your money back.”

Helpful Report

Posted 5 years ago

“After waiting 8 weeks, the plants have arrived in an appauling condition .The company say their chat lines are not operational at this time and they do not answer e mails.Even raising a support ticket with them is a difficult process. They are not charging bargain basement prices and I only ordered online because garden centres were closed in the current crisis.I am really shocked at this level of operation.There are lovely colourful photos and some glowing reviews on their website but there appears to be many , many people having the same problems as myself.This needs to stop.”

Gardening Express 1 star review on 8th June 2020

Helpful Report

Posted 5 years ago

“After several weeks( ordered 17th April, received June 7th), these plants arrived in a terrible state, cramped, well past their best , most of them broken and generally in a terrible state.Ive never received anything in this condition in my history of online ordering.I am very, very upset and have no idea what this company are thinking of ....completely immoral....”

Helpful Report

Posted 5 years ago

“I paid almost £60 to Gardening Express on 24th April , it is now June 8th and I have not received any communication or my plants, it is a shocking way to conduct a business, never again will I purchase from them and if my plants have not arrived by 11/06/20 which will be 7 weeks wait, I am going to contact my bank for a chargeback, it is such a waste of time having to deal with a bad company who took my money promptly.”

Helpful Report

Posted 5 years ago

“Just appalling. I ordered on 12th April and have spent the last six weeks trying to cancel and receiving no response. Plants arrived today (8th June) - 9 weeks after ordering. Will be reporting to Essex Trading Standards. DO NOT TOUCH THEM!!”

Helpful Report

Posted 5 years ago

“Ordered 23/03/20 still no sign of plants or refund DISGUSTING”

Helpful Report

Posted 5 years ago

“absolutely shocking, completely disgraceful company. Money taken immediately on order, no products and no returned communications in 8 weeks. THIS COMPANY IS A SCAM.”

Helpful Report

Posted 5 years ago

“Disgusting customer services...in fact NO customer services. WHEN I EVENTUALLY received the plants one was dead. One was almost dead. Absolutely awful. And no matter how much you complain they never offer a replacement or refund. Yet hear them squirm when they see bad reviews.. Absolutely disgusting company”

Helpful Report

Posted 5 years ago

“Eight weeks since our order on 14th April and still waiting. Money taken the day after. No way to contact them, they don't reply to their on-line tickets. No phone or e-mail. Appalling. Mr Chris Bonnett, MD, you should hang your head in shame.”

Helpful Report

Posted 5 years ago

Gardening Express is rated 1.2 based on 1,790 reviews