Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,818 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,818 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 7th December 2025

Anonymous

Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

636

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would give 0 stars if possible. Placed an order in April - it is June already and still nothing. Every 2-3 weeks I get an email saying how they are working through a large number of orders and asking for patience - completely understandable in these challenging times, but they still advise 2-4 weeks for delivery and I am coming up to two months. No responses to my messages and it is impossible to cancel your order. You would think that if they cannot cope with the vast numbers of orders, they would at least allow you to cancel your order and get a refund! Plants are also time sensitive - what I ordered in April for my garden is hardly any good if it arrives in July! Complete mismanagement of admittedly difficult situation with total lack of communication.”

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Posted 6 years ago

“Still waiting for my order placed 28th April. Concerned having spent over £70 ( not a lot but too much to lose) Very disappointed, there was no mention of these Very long delays before I placed the order. Qq”

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Posted 6 years ago

“Ordered on 14th April, still not received my order,6 weeks waiting appalling service, no feedback, quick to take your money, not replying to individual queries as they say they are to busy. Disgusting.”

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Posted 6 years ago

“Awful dogshit company. Took my money 6 weeks ago, now ignoring all my emails and no sign of any refund or delivery date”

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Posted 6 years ago

“Same old story, however I had a glimmer of hope when I received an email stating part of my order had been shipped with Hermes. After a week, I contacted Hermes who informed me they had never received my plants from GE. I ordered on the 10th April, today is 31st May and still nothing except the automated emails. I’ve raised three tickets and nothing. I think it’s a cheek that GE can update their twitter feed daily but not reply to customers. Disgraceful, greedy company who have broken their own terms of contract. Buyer beware”

Helpful Report

Posted 6 years ago

“I am so disappointed. I ordered back on 11 April and nothing delivered and can't get in touch with them.”

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Posted 6 years ago

“Very disappointed with the service provided by Gardening Express. I placed my order on 12th April and they took my payment on the following day. As we enter June, my order is still being processed and I have no idea when or whether the plants will arrive.”

Helpful Report

Posted 6 years ago

“I have been in shielded self isolation since lock down living alone. To give myself something to do 8n the garden I ordered some plants from Garden Express even though money is very tight. I have been waiting 2 months for plants and payment has been taken out of my account Surely this should only be done when dispatched? They say they are not a scam. But surely the right thing to do is to stop taking any more orders until existing contracts fulfilled”

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Posted 6 years ago

“Ordered 3 plants on April 4th, not delivered until May 18th in an awful condition. Packaged extremely poorly and damaged in transit. Plants were broken, bent, dry and unhappy. One has completely died after a few days. No reply as of yet from my complaint to the company. DO NOT USE.”

Gardening Express 1 star review on 31st May 2020

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Posted 6 years ago

“Judging by other reviews on here I’m going to buck the trend. Our order was about nearly 3 weeks coming, but I got a couple of e.mails explaining this. When it arrived it was fine, lovely plants that I am very happy with, this is my first order with Gardening Express and would definitely use again. Perhaps I was lucky!”

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Posted 6 years ago

“2 months still waiting for our order, unable to get refund no customer service or point of contact. Useless”

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Posted 6 years ago

“Ordered my plant on 14 APRIL, I know they are busy due to circumstances, but took money straight away, sent a generic email about coronavirus etc., but still no plant. Had email saying it had been despatched on may 25 still NO plant. Can’t get hold of anyone they don’t respond to emails, dreadful company please do not use these people, wished I had read reviews before I did .”

Helpful Report

Posted 6 years ago

“Placed my order on the 15th April have not received order and no reply to my numerous requests for a refund how can this company get away with this ...”

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Posted 6 years ago

“Ordered a crepe myrtil shrub early april but have not recieved as yet all usual excuses this is high way robbery.”

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Posted 6 years ago

“DO NOT BUY FROM THIS SCAM COMPANY Don't buy from this company, they sold me a dead bare rooted tree and now won't respond to the support tickets (40 days old), other than to delete them, the 5 year guarantee is junk. Have a look at this lot please I make it my mission to complain about them everyday on twitter now @piccyman I also add the addresses below @GardeningExpres @TradingStdsBlog @CitizensAdvice @bbcRogueTrader”

Helpful Report

Posted 6 years ago

“AVOID!!!! Placed an order, said it would normally be 3-5 working days but may extend to 10 and in very exceptional circs 15. Money was taken then got an email to say 4 weeks delay but I see from other customers this has extended to almost 2 months. When they changed the delivery terms they should have given the customer a choice of a refund but they refused even though my order was not processed they said I had to cancel in 24 hrs or I couldn't. Still my order has not been touched and they won't let me cancel and give me a refund. They take your money, take orders when they know they can't process them, and then don't delivery for weeks. My first message got answered by a cut and paste bot and my second one has been ignored for 10 days so far. I want a refund, I don't want their plants half way though the summer! Greedy company, very bad practice to not offer refunds when they are at fault. DO NOT USE”

Helpful Report

Posted 6 years ago

“AVOID!! AVOID!! AVOID!! Disgusting customer services (or lack thereof). Placed an order on 20 April. Money taken straight away. Had one email giving the whole delay due to Covid excuse. No way of reaching them or enquiring about it. No idea when my order will come. Shame on them!!!”

Helpful Report

Posted 6 years ago

“Placed an order on 19th April for a few plants. I have had no specific updates regarding my order. There is no contact details to speak to anyone, only to raise a ticket on their website. I requested a refund 2 weeks ago and have heard absolutely nothing from them. Seems they're happy to take everyone's money very quickly, even though they cannot fulfil orders.”

Helpful Report

Posted 6 years ago

“AVOID LIKE COVID 19 They state 15 days max for delivery , I ordered on the 14th of April with still no commas and no plants . Do not use this company . If you have ask your bank to recall payment as the6 are a scam site . Positive reviews must be fake .”

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Posted 6 years ago

“Weeks to deliver Poor quality Cheap pots Damaged plants from poor packaging”

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Posted 6 years ago

Gardening Express is rated 1.2 based on 1,818 reviews