Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,790 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my order, ordered on the 21/4/20. Minimal communication, no offer of a refund. Disgusting!!! They were quick to take their money but no goods received. Do not use this company? Scam!!!!”

Helpful Report

Posted 5 years ago

“Absolutely DISGUSTING!!! Ordered 10 April and as the delivery wasn’t made after 15 working days I demanded refund. This nonsense support system doesn’t work and had been ignored constantly. Then after nearly 2 months gone by( 26 May), bear in mind all the garden centres are open, I received almost dead weed-looking plants delivered. Absolutely disgusting and I laughed with a complete disbelief actually. I requested so many times refund then they rejected my requests and sent me squashed awful packaged dead plants! This company is taking advantage of lockdown and awkwardness of sending items back. I have seen numerous reviews waiting for refund too. Don’t trust Trustpilot reviews as the company can filter and showing only good ones. Please DO NOT USE THIS COMPANY! Scammer!”

Helpful Report

Posted 5 years ago

“6 weeks ago today (14.4.20) i placed my order and no plants, no communication and no way to contact them I'm just hoping that I havent been ripped off. If they couldn't at this time then close and catch up .”

Helpful Report

Posted 5 years ago

“Do not do not use this company. order 24 April , half the order arrived 26 May, the plants are in very poor condition, The rose is about an inch high, I can’t get a refund for The rest of my order as can’t speak to anyone, they should be reported. They are a rip off. DONT USE THEM”

Helpful Report

Posted 5 years ago

“Absolutely shocking experience with this company. They are quick to take your money, with no confirmation on my order! It’s been two month after chasing them with many many emails as they don’t have a contact number! I received an email to say that my order has been located and now accepted ! What the **** after 2 months? Unacceptable!!!! I have emailed for a refund! However again ignored after many more emails! No doubt if/ when they do arrive there will be a problem with the plans from looking at the reviews. I wouldn’t never order from here again and WARN others to STAY AWAY! FRAUD COMPANY!!!!!! They don’t have the option to pay via PayPal so I doubt I will get any money back! RIP OFF S*** COMPANY. I HOPE THEY GO OUT OF BUSINESS!”

Helpful Report

Posted 5 years ago

“Order placed 18 April. Now 25 May. No delivery. No refund. No explanation. Absolute shambles. No number to call. Other businesses rising to the challenge. This firm is failing. Rubbish.”

Helpful Report

Posted 5 years ago

“Order placed 5 weeks paid 60.00 they not replying to my e mails and cannot contact them as they only do on line”

Helpful Report

Posted 5 years ago

“I ordered goods 5 weeks ago today , and cannot contact them to ask where my order is . It was supposed to be 2 weeks waiting time ,then extended to 3/4 weeks ,but that is more than 5 weeks ,this is the only way I can contact them , they said in beginning that they have the plants ,and the plants are still growing ,I hope so ,but I don't want to wait till it is a tree or forest, My name is Colin reed ky59qx”

Helpful Report

Posted 5 years ago

“Awful. Ordered mid April - arrived late and bearing NO resemblance to photos on the website and half dead. Clearly never getting a refund king at other reviews. DO NOT USE. I never ever post reviews but felt compelled to do so this time. Wish I'd read the reviews beforehand.”

Helpful Report

Posted 5 years ago

“I have already posted on this website, however, yesterday I received an e-mail from them with an apology once again blaming Covid-19 and assuring me that my plant was in the process of being'processed'. I had already received a similar e-mail way back on April 26 after I ordered on the 18th and the payment was immediately taken from my card. Allegedly with this e-mail I can cancel but only if the 'cancel' section appears on my account which will not happen if my order is already being processed. Guess what - no it's not there. Do I assume my order is on its way? Bet it isn't!”

Helpful Report

Posted 5 years ago

“Disgusting Service! Same experience as everyone else. Plants ordered 11th April, no delivery. Sent 4 support tickets asking for my money back but only received generic replies. The plants I ordered were spring/early summer and it is now probably too late to plant them, even if they did arrive. At no point did this greedy company think that it might be a good idea to stop taking new orders and catch up with the ones they already have or give refunds for the orders they cannot fulfil. I do not see a future for this company when the current problems are over, as who will use them when they read all these bad reviews!”

Helpful Report

Posted 5 years ago

“Ditto! Placed order on 24.4.20 (600513464). Received 'please bear with us' email on 2.5.20. No further communication and still no plants. Like other reviews mention I think this company is taking advantage of the present situation, if not I think they should certainly think about a name change. Thank goodness local garden centres are open now.”

Helpful Report

Posted 5 years ago

“This outfit should be done under the Trades Description legislation as "Express" it is not. Order placed 12/4/20, delivered 22/5/20 and one of the plants was dead. Chased up to find out when during the waiting period, and all we got was "Covid". Other companies also got orders from us, all were way better than this outfit, with deliveries from a couple of days to about 1 week. We use Facebook, and have noticed their updates, and rants when people leave bad feedback for them, even threats to block them. PLEASE BLOCK US, so we can't use you again.”

Helpful Report

Posted 5 years ago

“Ordered £56.85 worth of plants in mid April 2020 still nothing been delivered and no way to contact them! If only I had read the reviews first I would not have bothered with them! Very disgusted to say the least”

Helpful Report

Posted 5 years ago

“Ordered plants on 10th April and they have still not arrived. You can’t phone this company. So raised a ticket to chase the plants and still no communication. DO NOT ORDER FROM THIS COMPANY.”

Helpful Report

Posted 5 years ago

“AVOID THIS COMPANY I am not a regular reviewer but, even I have been prompted to record my experience as it has been really poor. At the point of sale Garden Express quoted a 3-5 day delivery (with an Covid addendum extending that to 15 days). Since, I placed my order over 40 days ago, Garden Express have not responded to any of my communications or provided me with a delivery date. As such, I have cancelled my order and logged a dispute with my bank about the transaction. The bank refunded the costs of the transaction and will now contact Garden Express to recover their costs. I would recommend that anyone who has ordered goods from this company but, not received them within the timescale set-out at the point of sale, to take similar action.”

Helpful Report

Posted 5 years ago

“Very late delivery some.plants dead some missing. Tried contacting via the ticket systemseveral times but have been ignored very very disapointing. I work on the front line and am not well”

Helpful Report

Posted 5 years ago

“Just don,t use them, they are an absolutely appalling company. And when this is all over, I will be making sure trading standards are made aware of the scam this company is perpetrating, everytime day they have my money, and I don,t have my goods. BE AWARE,VERY AWARE, DO NOT USE. !!!”

Helpful Report

Posted 5 years ago

“It’s been a month since I placed my order. When order placed website said 2 weeks. I have e-mailed twice and had no reply. Still waiting for my order to date. Awful company. Please avoid avoid avoid.”

Helpful Report

Posted 5 years ago

“Just like every other customer has said do not buy from these people. No communication, no plants and no refunds. Bandits, cowboys call them what you will. I just hope no one ever buys from them again.”

Helpful Report

Posted 5 years ago

Gardening Express is rated 1.2 based on 1,790 reviews