Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,790 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website still up and running!! How they can morally do this is and this is how they describe themselves!! Gardening center for garden plants and flowers. The UK's No. 1 Online Specialist in the UK with Hardy plants guaranteed 5yrs I ordered but not plants and they sent me unbranded goods. I feel sorry for people who paid out a lot of money and have either received nothing after a month or what they did receive were of extremely poor quality or even dead.”

Helpful Report

Posted 5 years ago

“Ordered on 7th april still awaiting plants cant get in touch any way i try......thy sent a generic email saying 4 to 6 weeks due to pandemic...i understand delays ay this time but getting into several weeks now....customer service is a joke....do not use this company they take your money and dont deliver the goods....”

Helpful Report

Posted 5 years ago

“I’m still waiting for my refund on a cancelled order. The Co took the money over a month ago which is against the debit and credit card rules if they are not going to ship the same day! Orders taken too long without correspondence and chased twice heard nothing - terrible service wouldn’t use again”

Helpful Report

Posted 5 years ago

“Just like most of the people here... I had ordered a gift for my friend birthday on 13th April which never arrived....despite numerous emails ..it was no good... I subsequently approached the bank who refunded me the money! I think it is shameful that this company is allowed to advertise their wares...Shame on you GARDENING EXPRESS”

Helpful Report

Posted 5 years ago

“Placed an order 20th April. It said orders would take 15 days to be delivered. After they had taken my order and money they started posting messages saying it would take another 2-4 weeks. Still waiting. You can't contact them. They should not have taken my order or money if they already knew they couldn't make the order. Definitely a scam. Will contact my bank to see if they can help.”

Helpful Report

Posted 5 years ago

“I ordered a Magnolia on 8th April and the money was taken from my Account the following day. 'Lockdown' made communication impossible, the website asking that emails not be sent and the Phone not being answered. On Friday 15th May I finally received a Despatch note and the Plant arrived on the following Monday afternoon. Within 20 minutes I had photographed it and sent an email to the Company. 'The Plant appears to have a disease on some of its leaves: one at the very top has dried out and died, another near the top is going the same way, others are beginning to go brown.' Three days later and I am still waiting for any sort of acknowledgement. This Plant has some sort of blight which must have been seen by the Packer before despatch. I am disappointed with the Plant, but the lack of Customer care also concerns me.”

Gardening Express 2 star review on 22nd May 2020

Helpful Report

Posted 5 years ago

“I placed my order on 13th April, to date it has not arrived. Gardening express have not replied to any of my emails, they have cut off their chat facility and their telephone number is not in service. Have you gone bust or are you a scam operator ?”

Helpful Report

Posted 5 years ago

“Would have given zero of I checked could. The plants have simply not arrived!”

Helpful Report

Posted 5 years ago

“Took money on the 10th April, no plants, no answer to tickets, it must be a scam”

Helpful Report

Posted 5 years ago

“Ordered in good faith on 11th April, as with other customers- no communication whatsoever! I think greed has taken over here, accepting orders that cannot be fulfilled. I understand that there will be delays, however I will be seeking refund, due to appalling customer service.”

Helpful Report

Posted 5 years ago

“Absolutely disgusted with this company STAY WELL CLEAR 2 months and no plants but they took my money straight away, they don’t respond to any correspondence and you can’t phone them. DO NOT USE THEM”

Helpful Report

Posted 5 years ago

“Had to wait ages for the delivery. Then when I finally got the 4 jasmine plants one was already dead others were terribly badly damaged. Packaging was disgraceful. Not satisfied at all. The company should be ashamed of themselves. Have asked for a refund but so far nothing.”

Helpful Report

Posted 5 years ago

“Absolutely hopeless verging on a complete lack of integrity. No effective way of cancelling excessively delayed orders other than resorting to a credit card dispute. Yes Covid-19 has brought problems to us all but to continue to advertise 10-15 day delivery when many approach 6-8 Weeks and the company clearly know this is clearly miss selling. Not offering a simple mechanism for order cancellation when original delivery times can not be honoured, whether intentionally or not appears to contravene the UK distance selling regulations. Hoping Essex Trading Standards are taking a keen interest. Order with extreme caution only if you must”

Helpful Report

Posted 5 years ago

“Still waiting since ordering on 10th April. I wish I had researched this company but thought I was buying from a reputable, independent nursery and helping them during this Covid time. Yep I’ve just helped them to my money!!! NO sign of my order. A SCAM I guess. Not sure how they can get away with such poor service. I am trying to get my money back through my bank as I cannot afford to just give my money away. I would give zero stars if I could.”

Helpful Report

Posted 5 years ago

“Ordered two plants 19 days later they arrived nothing like the picture and one was on the death row. You can't get in touch, they say they are busy. Have sent a email to complain but I don't expect an answer. Will never buy again from them thank god the proper garden centres are open now.”

Gardening Express 2 star review on 21st May 2020

Helpful Report

Posted 5 years ago

“Taken money for order placed on 15th April. It’s now 21st May, no response to support tickets raised (1st May) and no way of contacting them. I think I’ve been scammed 😫. Now trying to get money back via charge back.”

Helpful Report

Posted 5 years ago

“Promised 3/5 days then 15 days then 4 weeks for my order.8 emails and phone calls no reply had no alternative but to ask my card provider to step in there investigating them.iv waited 6 weeks.be very careful read all the reviews they are appaling.(I should have read them)”

Helpful Report

Posted 5 years ago

“I can only echo what other reviews said. I ordered nearly£50 worth of perennials 6 weeks ago! No communication and no reply to my email. They took my money immediately! Not all online gardening sites are like this and I do recommend Beth Chatto. They were brilliant. I wish I could get a refund from GEx but don't know how. However I am not letting them get away with this. It's criminal!”

Helpful Report

Posted 5 years ago

“Stay well away from these cowboys. Took my order just under 6 weeks ago and since then I have heard nothing. There is no way of getting through to them as they have no phones or emails. Just a so called ticketing system which just gives you a ticket but no response or follow up to the ticket. Save your money and order from a real place.”

Helpful Report

Posted 5 years ago

“Awful - same as everyone else! Ordered and paid 12th April - no answer to queries and no plants.”

Helpful Report

Posted 5 years ago

Gardening Express is rated 1.2 based on 1,790 reviews