Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,790 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered plants in 24th April. Still no plants and no response to my complaint. No way of contacting them or getting a refund. I am in lock down with my poorly husband and these plants were to cheer him up. Our money was taken immediately and because the amount is under £100 I can't claim on my credit card. This company is disgusting, greedy and shouldn't we allowed to trade.”

Helpful Report

Posted 5 years ago

“I am STILL waiting for an £189.65 order that I placed almost six weeks ago when an ‘up to 15 days’ delivery was promised because of COVID19z Despite emailing and raising a query docket i have had no satisfactory response or indication as to when my plants will arrive! Truly shocking service and a company who are using COVID as an excuse! I am an very concerned because of the sizable amount of my order and no contact for over 6 weeks! What else can I do? Zero stars!”

Helpful Report

Posted 5 years ago

“TERRIBLE SERVICE!! Ordered plants on 11th April and heard nothing since... no way of contacting them or cancelling order.”

Helpful Report

Posted 5 years ago

“I placed an order on 24 April, luckily for only one clematis as I had bought several other plants from another garden centre that arrived safe and in excellent condition, I was attracted by the so-called offer of a £4 reduction in GE's price. The plant arrived yesterday, nearly a month later, virtually leafless, flimsily packed and obviously damaged. The comparison with the other garden centre is unbelievable. I won't bother to ask for my money back judging by all the bad reviews.”

Helpful Report

Posted 5 years ago

“One month to the day the plant was ordered and it still hasn't arrived, the only response to my inquires has been automated. I'll be contacting Trading Standards and the bank about Gardening Express today, l recommend that everyone else does the same.”

Helpful Report

Posted 5 years ago

“Awful DO NOT ORDER PLANTS no communication no plants 6 weeks following order - money taken on dat of order - no contact available - customer care is ‘no reply’ DO NOT USE THIS COMPANY IT IS ZERO STAR!”

Helpful Report

Posted 5 years ago

“Appalling. Dead plants arrived after waiting over 6 weeks with no response to emails or phone calls and no return address. Police should investigate this .”

Helpful Report

Posted 5 years ago

“Ordered bay trees on 8th May, promised them a week later still waiting, if I don’t get them soon I will be shoving them them up their ar.... and expecting a full refund.”

Helpful Report

Posted 5 years ago

“Like others placed order on 11 April since then other than taking my money nothing at all. No reply to email. Nothing. If overwhelmed and asking for patience stop taking orders and money until you are sorted.”

Helpful Report

Posted 5 years ago

“I’ve ordered two plants 6.3 weeks (10thApril2020) ago, and they haven’t arrived. Have tried to contact seller, no joy, they state they have a problem due to the virus..... reading other reviews and I’m becoming more and more convinced there a con/scam, reason being, in there latest update they stated they had stopped selling online until they had sorted there. outstanding orders. Well there still selling and I’ve not not received my order. They have till Friday then trading standards are getting a call. DON’T BUY FROM THIS COMPANY.”

Helpful Report

Posted 5 years ago

“Absolutely appalling service Delivery was 4 weeks late I ordered 3 items and only received 2 no communication awful service Do not use this company”

Helpful Report

Posted 5 years ago

“I also ordered in early April, paid £137 and have received nothing. I have chased through the ticket system and have received an automated response. Really poor, I understand these are unprecedented times but stop taking orders and money. I would advise against placing an order with this company”

Helpful Report

Posted 5 years ago

“I made an order 13th April and I have received nothing so far. Unable to make contact and refund not possible . Worst service ever. They need to be reported to the stranding standard. Do not order from these scammers”

Helpful Report

Posted 5 years ago

“I hope more people read the feedback on this company and don't give them any more money. Sadly, I am in the same position as everyone else on here and to add insult to injury, not only are they STILL taking orders/peoples money and not responding to emails or telephone calls, they are now sending out automated replies to their 'ticket' system. It is incredulous that they have not closed their website down, until they can deliver what people are paying them for. Absolutely disgraceful behaviour...I will not be dealing with this company ever again!!”

Helpful Report

Posted 5 years ago

“Disgraceful service. They have taken my money and have not delivered my goods. If they couldn’t cope with demand then they should have stopped taking orders. The email I had for them bounced back so now not sure if they are even trading anymore. I have now contacted my credit card company to get my money back”

Helpful Report

Posted 5 years ago

“Terrible!! Waited 5 weeks after paying £180 and no response to email and when they arrived 2 plants were completely dead and the others very dissapointing, and surprise surprise no response after requesting a refund!! Will never use again and would not recommend at all!! DO NOT USE THEM”

Gardening Express 1 star review on 19th May 2020

Helpful Report

Posted 5 years ago

“Like everyone else, I ordered plants in good faith on the 8th of April under the mistaken impression that I was helping keeping British Gardening businesses afloat During the Covid crisis . How wrong I was! Nothing received from them and it is now the 19th of May! I was prepared to wait A reasonable amount of time but this is excessive. I’ve given up hope.”

Helpful Report

Posted 5 years ago

“They’re absolute liers, I place my order on the 14th of April, 5 weeks later, nothing . It’s fraud . I paid £117”

Helpful Report

Posted 5 years ago

“Ordered 1 plant on 24/4/20 at a cost of £99.99 . On 2/5/20 I received a email From them to reassure me that my order was in hand and that they would be shipping shortly so in good faith on 10/5/20 I placed another order for £59.99 since then I’ve tried to contact Gardenexpress numerous times as I’m beginning to get suspicious,I’ve had no contact off them only generic emails blaming Covid but not even addressing my order ,there is no other way of contacting them I am not on any social media platforms so would like anyone reading this to be warned it’s been a costly mistake for me please avoid this disgusting rip off company .”

Helpful Report

Posted 5 years ago

“Never known such bad service . Completely outgrown their usefulness. As has been mentioned loads of self promotion, take your money and you’re left without any back up. If my order ever arrives I will not use them again. Other online plants are being delivered so what’s the problem I ask.”

Helpful Report

Posted 5 years ago

Gardening Express is rated 1.2 based on 1,790 reviews