Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,790 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my order on 18th April, the payment was taken from my account the same day. On 26th April I received an e-mail from them saying that the order would be delayed. I have tried to contact them several times with no success. I have already consulted my bank as to the next step, given that this payment should not have been taken from my account until item despatched.”

Helpful Report

Posted 5 years ago

“I ordered 15 April and heard nothing until an email that said be patient. I have had no communication since. I have requested a refund but nothing received. I will have to raise this with my card provider to see if I can obtain a refund from them. I am also going to report to Trading Standards. Gardening Express should have stopped taking orders a long time ago. They take the money and then expect people just to wait. I am also seeing pics of very substandard plants if and when they do arrive.”

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Posted 5 years ago

“I placed an order on 10th April and 2 months later I still havent received it. Their customer service is rude and automated and there is no opportunity to cancel. Never ever again will I use this company.”

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Posted 5 years ago

“Still haven't got my £42 worth of plants. Have had a email that everything is in hand. I purchased begining of April. I think we've all been ripped off too looking at all the reviews. ShoUldale have checked before. !!!!!!”

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Posted 5 years ago

“We placed an order on the 10th April and haven’t heard a thing, can’t call them or email it’s a joke!!!”

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Posted 5 years ago

“Just to add to the list of bad reviews. Ordered on 20/4, messaged several times, threatened to cancel credit card payment, no option to communicate directly with them, what a con. While their FB page asks paying customers to be patient one would think that that patience requested requires some type of response from them. What a mistake ordering from them.”

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Posted 5 years ago

“Today is 5 weeks after ordering, no contact no acknowledgment no update. Only ordered 2 plants!! Avoid”

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Posted 5 years ago

“Ordered plants on 10th April, no plants have been received. Will now contact credit card company to retrieve cost. Have contacted company no reply. Never again.”

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Posted 5 years ago

“Took nearly 6 weeks to deliver , rubbish palm plant at a rip off price - More yellow dead leaves than alive. Whilst waiting I purchased 2 lovely palm plans at a quarter of the price 1 This company wants avoiding at all costs.”

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Posted 5 years ago

“Ordered 2/5. Paid money. No sign of delivery. False delivery emails. Cannot ring them as phones "disconnected". Chris Bonnett, apparent owner, advised he would sort. Email today 19/5 saying plant given to HERMES for delivery. Cannot track as HERMES say they haven't been given my order!! RUBBISH but who is lying here??”

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Posted 5 years ago

“9 foxgloves I ordered finally received after nearly 6 weeks. Plants in a poor condition. Leggy, yellowed leaves, some main stalks cut off and one was too tall for the box and was bent over - a permanent state after 5 days in transit. No label on 6 plants so pot luck with the grouping of three varieties. Needless to say, I shall not be ordering from them again.”

Gardening Express 1 star review on 19th May 2020

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Posted 5 years ago

“Order placed 14th april. Keep asking for update but nothing. Dont think i will see my order even though its paid for”

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Posted 5 years ago

“I am in the same boat as everyone else. Made an order on the 11/04/20 and still not received over £150 worth of plants. No communication from them what so ever. Absolutely appalled with their customer care /lack of it. I wish I had read a review before I bought as I would not recommend this company. Stay away”

Helpful Report

Posted 5 years ago

“Me too exactly the same ordered on the 16th April .... no delivery, no communication apart from automated responses and no refund. Absolutely shocking...... the furthest from Express service I've ever experienced. The garden centres have been open and fully operational now since last week. I demand my money back. DO NOT USE THIS COMPANY THEY ARE AWFUL”

Helpful Report

Posted 5 years ago

“Ordered 17th April and no plants arrived 😒 Raised 3 tickets and just an automated response. Requested a refund. We will see but won’t hold my breath.”

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Posted 5 years ago

“Ordered plants 8th April. No response to emails or support ticket. Just generic statement blaming virus for delay.. Eventually arrived today 18th may. Two plants squashed into a small box. Half the stems broken! Paid £26 for these depressingly poor plants.”

Gardening Express 1 star review on 18th May 2020

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Posted 5 years ago

“The order was made during Covid so I’m sympathetic however updates were poor, you can’t reach them and you get standard message when you raise a “ ticket” ( weird way to operate and inefficient!) They took my money five weeks ago which is against the credit and debit Scheme rules which state “ Payment must be taken on the day of dispatch” . I’ve cancelled the order via the ticket but have little faith it will be actioned without multiple chasing!! Very poor service and I wouldn’t use again- other Co far more on the ball.”

Helpful Report

Posted 5 years ago

“Ordered 2 plants on 8th April. No respo se to emails apart from automated ones. Plants arrived today. Squashed into a too small box. Half of the stems broken. Paid £26 with postage for these depressingly poor plants.”

Helpful Report

Posted 5 years ago

“Ordered on the 10th April no plants, no update, no answer to tickets, avoid at all costs”

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Posted 5 years ago

“No customer service. Avoid at all cost. Tried to get my money back after 1 month of waiting but no joy. Beware this may be a scam!”

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Posted 5 years ago

Gardening Express is rated 1.2 based on 1,790 reviews