Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,790 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“shocking. stay clear at all costs. order still not fulfilled. automated/same email response family business etc go to another supplier, they will take your money and goodbye!!!! 0 stars would be a more accurate rating. run a mile!!!”

Helpful Report

Posted 5 years ago

“I ordered 7 plants from Gardening Express and I waited 5 weeks for them to arrive. I received no communication at all the whole time despite raising 'tickets', which is the only way you can 'contact' them, the phone number is fake, the live chat doesn't work and there's no email for them either. I also asked for a refund via a 'ticket' but again I was ignored. (I got one automatic email on the first day to acknowledge my order but that was it and even that was 'no reply') When the plants finally arrived they had all been crammed into the same broken box. All the small plants were badly crushed and dried up and one was totally dead. I planted them out anyway and now I just have to hope they recover but they are in a sorry state. The other two I ordered were larger plants, the honeysuckle was also crushed and wilted and had been tied to a stick around some of its leaves so tightly that leaves were broken and the stem was almost severed, again I don't know if it is going to recover. The other larger plant is a japanese maple and thankfully that seems to be reasonably ok but one plant out of seven is just not good enough!! I am not at all happy with this company, terrible service. And to those people that said the plants are cheap, they really aren't!! I can get far better quality, bigger plants for a fraction of their prices at my local garden centre. Today I bought 34 nice flowering bedding plants, a large fushcia and a medium conifer for £15 less than they charged me for 7 sub-standard plants! Needless to say I will not be ordering from them again and would warn anyone reading this to steer well clear!”

Helpful Report

Posted 5 years ago

“Absolute joke of a company. They take your money and then fail to deliver the goods. No means of contacting them except by e-mail not that they ever acknowledge. There is no phone number and their chat line ceases to exist. I have had to go to my credit card provider to get a refund. Next stop Trading Standards to put a stop to this unscrupulous company who should be stopped from trading and conning people out of their money.”

Helpful Report

Posted 5 years ago

“Still awaiting order placed 8 April. Three days ago, stated that order dispatched but Hermes tracking says they are awaiting receipt. It's now 6 weeks since the order! No response from several emails to customer services. God knows what state the plants will be in when they are eventually received. They are foxgloves which should be flowering now - too late now to transplant after being in transit for so long!! Abysmal service. I suspect that it will be a difficult process to return The plants an get a refund if the experience so far is anything to go by? Save yourself the bother And hassle and look elsewhere!”

Helpful Report

Posted 5 years ago

“Is there anybody who could do something about this scam company! They are still advertising their products and taking money from people and don’t sending them orders! How long it’s gonna be like that!!!!They should be on the black list! Wake up people! Do not spend your money in Gardening Express! My order from 22nd of April never came. They should be ashamed to use people trust in this difficult time!”

Helpful Report

Posted 5 years ago

“Quoted up to 15 days delivery. Now 17 days and nothing except meaningless texts blaming unprecedented demand. Wish I'd read these comments before ordering. They should be stopped from trading and I'll be contacting trading standards next week.”

Helpful Report

Posted 5 years ago

“The plants that arrived were broken or half dead - 50% didn't survive. They were poorly boxed and very dry when delivered in broken plant pots. It may have been a delivery issue in terms of how long they were in transit, but it really wasn't good. I emailed the company and they ignored me. I left pursuing it because the bay trees survived which ere the most expensive items but I wouldn't use them again. Perhaps they fell victim to over extending themselves in lockdown - if so, they would do well to say sorry. That would be enough for me.”

Helpful Report

Posted 5 years ago

“This company are playing the symphony card and should be ashamed of themselves.If your lucky and get a reply to any emails or ticket no system they always lay the blame on covid,disgusting!!I've now waited 5 wks for my order and still no nearer to getting. I placed this order again with another company and recieved it within 10 days . Garden express what a laugh stop laying the blame on covid you took my money 11th april how many other people have you done this too!!!!”

Helpful Report

Posted 5 years ago

“ordered and paid for two 5`to6` palm trees received two 4` trees in poor condition. will certainly never use them again, there certainly not to be trusted”

Helpful Report

Posted 5 years ago

“Do not use. Order placed for £53.00 18th April - nothing received.”

Helpful Report

Posted 5 years ago

“Ordered on 10th April. No product received. No update on delivery status. And worst of all NO communication. Stuck between a rock and a hard place now because they won't reply to emails at all, sent one 2 weeks ago and nothing! Really pi**ed off and won't use them again when I eventually get what I ordered. Pathetic.”

Helpful Report

Posted 5 years ago

“Still waiting for my order nearly 5 weeks later tried to correspond with this company totally ignored I’m now asking for my money back still no response Never again this is the worst company I’ve come across”

Helpful Report

Posted 5 years ago

“I ALSO ORDERED A TREE I AT THE BEGINNING OF APRIL AND ALTHO' I DUD HAVE NOTIFICATION SOON AFTER THAT MY ORDER WAS BEING PROCESSED - STILL NO TREE!”

Helpful Report

Posted 5 years ago

“The worst customer service I have ever experienced. Ordered plants which didn't turn up, no communication received despite several enquiries from my end. You cannot get through to anyone to complain, website difficult to navigate and you have "raise a ticket" which nobody ever responds to. Finally over two months later the delivery arrived... One plant was completely dead and half of my order was missing. Raised another ticket but I doubt anyone will be in touch.”

Helpful Report

Posted 5 years ago

“I ordered a tree and plants on 6/4/2020, eventually the plants (Not the tree) arrived on 7/5/2020, in poor condition, far smaller than described in advert and with no timescale for the missing tree. I have tried numerous times to contact Gardening Express, all ignored, it is now 16/5/2020 and still no word from them about the tree that they took payment for on 6/4/2020, I have asked for a refund, still no response. Poor quality plants, shockingly terrible customer service and ultimately taking payment without supplying goods.”

Helpful Report

Posted 5 years ago

“Order placed on the 18/04/2020. Expected a long wait due to current circumstances, however I have had no response to emails and now after reading these reviews wished I had never bought from them. Live and learn.”

Helpful Report

Posted 5 years ago

“No delivery, no communication and I’ve horror story after horror story about them. I just my money back. Awful way to run a business.”

Helpful Report

Posted 5 years ago

“Should be zero, waiting 5 weeks and still nothing ive left messages for a refund but nothing, filed a ticket which they keep ignoring now, blocked me of facebook and deleted 100's of bad comments on there, my review on trustpilot is been investigated for me telling the truth when my view is they should be investigated not me, no contact number to call, never been treated so poorly, do not buy from this company theyve taken my money and i have nothing but a few automated messages. Total sham, nothing express about you.🤬 stay well away as i am now.”

Helpful Report

Posted 5 years ago

“Ordered plants 10th April still processing , automated emails recieved following my emails sent. 36 days now no plants £80.00 taken which I'm currently paying interested on a purchase I have not received. Im very upset cannot get my plants or money back. Disgraceful”

Helpful Report

Posted 5 years ago

“I placed a order 16th april an still recived nothing.just terrible yet take yr money out as soon as order placed.why take money an let people place orders still .when you cant provide orders already placed.”

Helpful Report

Posted 5 years ago

Gardening Express is rated 1.2 based on 1,790 reviews