Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,790 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting 3 weeks later. No communication, unable to contact. Absolutely shocking. I know all companies are going through a hard time at the moment but I don’t believe there should be a delay this long. I have a friend who ordered a small tree from the USA around the same time I placed my order-their’s has already turned up!”

Helpful Report

Posted 5 years ago

“Keep well away. Take your money....then can’t get you a lead time for delivery..... then ignore your tickets on their customer service portal....only reply when you write negative feedback saying create a ticket and they are a family business. I tried to support this family business and they are taking orders they either can’t fulfil or have no intention of doing so. Like I said stay well away.”

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Posted 5 years ago

“Awful service, I placed an order 6 weeks ago and still haven't received it, I've tried to contact them and you get an automated response, impossible to cancel the order even though it's still processing. Now I've read the reviews I wish I hadn't ordered from these definitely will not use again”

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Posted 5 years ago

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Posted 5 years ago

“Same situation Ordered over 150 pounds worth of plants on the 11th april. No plants. No response to tickets raised. Tried to email to cancel order no response to that either. Am trying now to get a refund through my credit card company. Fraudsters and low life robbers and they are still taking orders and peoples money. Its unbelievable that they are still able to trade!”

Helpful Report

Posted 5 years ago

“I placed my order on the 15th April, money taken immediately. I was told delivery in 5days.... nothing and no sign of my order. Sent enquiry only to receive auto response. You cannot get in touch with them and have no idea when my order will or even if it will arrive. Would not reccommend and will never use again.”

Helpful Report

Posted 5 years ago

“You should be reported to the trading standards agency, and all the people who have been treated so badly should do just that”

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Posted 5 years ago

“Ordered plants in April, no response to queries apart from automated ones. Have asked on more than one occasion for a refund but nothing yet. Very difficult to get hold of or a proper response to queries. Latest is they said shipped to courier but courier has nothing from them when I checked. I should have read these reviews before ordering and definitely wouldn't order again. I know times are difficult for everyone and I have been patient but their response is not good”

Helpful Report

Posted 5 years ago

“Do not order from them. My experience the same as many. No news on original order after nearly 5 weeks - no response to any form of communication. I had forgotten 1 item so unfortunately placed a 2nd order a few days later. This did arrive after 3 weeks pretty much dead (expensive compost!) - and as instructed sent details and photos, no response. No option on line to cancel the original order. Shameful when so many people are trying to make the best of a bad situation, are financially impacted and turning to their gardens for consolation. Do the decent thing, and what some other companies have done. Simply say you are unable to fulfill orders at the moment. Unfortunately my bank have chosen this time to withdraw the facility to complete a claim form in these circumstances. But that is for another review.”

Helpful Report

Posted 5 years ago

“Stay clear.Dodgy Take money but no plants arrived.”

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Posted 5 years ago

“Placed an order, never received the goods nor a response to various emails chasing. This is clearly not a legitimate company in my opinion”

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Posted 5 years ago

“Ordered plays on 12 April not received any don't reply asked for my money back order number 600463588 don't use these just want my money back now”

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Posted 5 years ago

“I ordered on the 14th April. No plants no correspondence. Please do not use this company.”

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Posted 5 years ago

“Ordered 8th April. Paid for. Still waiting. Opened a support ticket twice without any help. Asked for refund, no reply. I've ordered plants in the same period from other online companies and received without problem. Learned my lesson. Will never deal with them again.”

Helpful Report

Posted 5 years ago

“Put an order in 5 weeks ago. They have taken my money but still not received my order. Unable to contact them. Very disgusted.”

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Posted 5 years ago

“Poor excuse of a so called company!! Deleting negative comments on their facebook pages.... no communication.. DISGRACEFUL!!!”

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Posted 5 years ago

“Just look below at the comments.so true.look at my plants I had to wait 5 weeks for hahaha.”

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Posted 5 years ago

“Need closing down fraudsters. Still taking money of people at this time what we are all experiencing should be ashamed of yourselves. AVOID AT ALL COSTS”

Helpful Report

Posted 5 years ago

“Impossible to get hold of them, phone disabled. Took my money early April, no plants of course, what a company! It also sounds as if the plants are absolute rubbish, what can anyone do?”

Helpful Report

Posted 5 years ago

“Placed an order on the 12th April, got confirmation through and money taken out. Still no plants. No response to the ticket system. Tried to cancel order, can’t get through to anyone at all and messages ignored. Looking at the comments below, I’m going to attempt to get the money back through my bank. Wish me luck!”

Helpful Report

Posted 5 years ago

Gardening Express is rated 1.2 based on 1,790 reviews