Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,790 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order some perrenials on the 10th April, I've never heard a thing! I order form two other Nurseries online about the same time and they came 2weeks ago! Can't get hold of anyone emailed and got an automated response saying they were busy???!!”

Helpful Report

Posted 5 years ago

“Order placed first week of April for daughter’s birthday. Still not received despite their website saying my order was sent. Hermes Tracking say that they received tree damaged and they have returned. Have raised 2 tickets and no response. I will raise this with my credit card co tk see if they can help refund”

Helpful Report

Posted 5 years ago

“Would also no stars if I could. Took money, no items, no means of contact. Thieves. I have contacted trading standards and bank to try and get my money back. DO NOT USE”

Helpful Report

Posted 5 years ago

“Ordered on the 6th of April took money and no correspondence since. Raised tickets and only reply I got was standard "times are hard staffing problems blah blah blah in 15 days we will be delivering" ok it's been 19 working days now and still no response no plants nothing over £150 quid worth of plants not expected to arrive at all and going by other people's experience so far if anything arrives it probably be dead anyway. I'm going to be raising this with trading standards now and I suggest other people do and get the company shut down!!!!!!”

Helpful Report

Posted 5 years ago

“Ordered plants 5th April still not arrived and no updates whatsoever even though I have raised 2 tickets. I understand due to the times we are in delivery will be slower than usual, but this is ridiculous, I have had products ordered after this from abroad and they have arrived, do not take orders and money from customers if you cannot provide the service.”

Helpful Report

Posted 5 years ago

“Like other reviewers I have been waiting for 3 weeks for a delivery. I have not received any replies to my emails or from their own customer message facility.”

Helpful Report

Posted 5 years ago

“Ordered goods 10thApril, still waiting 2nd May. DO NOT USE THIS DREADFUL company. Garden EXPRESS, you must be joking, useless company. NEVER AGAIN.”

Helpful Report

Posted 5 years ago

“I wish I had read these reviews before ordering over £70 of plants which haven't arrived after nearly 4 weeks of waiting. Nothing on their slick web site... we all understand its a difficult time, be nice to know if its on its way..quick enough to take my money bet I will have no chance of getting it back so might as well wait and see what arrives...!”

Helpful Report

Posted 5 years ago

“Like others, I have had no information from the company and no word about my order made on the 11th April. I have now taken to Twitter to see if that gets a response - but I'm not holding out much hope! Sadly I wouldn't use this company again - I know that things are tricky at the moment, but don't take customer's money and then disappear - not a great business model.”

Helpful Report

Posted 5 years ago

“Ordered and paid on 9th April. No delivery, And also no response to two tickets raised . You cannot call and it seems the only option to make contact is a ticket system which I am still awaiting a a response despite submitting an enquiry several times. Absolute disgrace that they cannot operate and ignore customers once they have taken their money . It seems I am not the only customer let down by this Company. Ultimately this Company have defrauded me out of my money Like many others . They have not honoured their contract. Please do not use this Company. watchdog needs to get involved .”

Helpful Report

Posted 5 years ago

“I placed an order nearly 4 weeks ago. Not received and emailed loads of times. No replies. DO NOT ORDER FROM THIS COMPANY. IT IS A SCAM. I DIDN'T WANT TO GIVE THEM ANY STARS”

Helpful Report

Posted 5 years ago

“I would give minus stars if I could. I ordered on the 8th of April and have not had any news of my order even though my account was charged £95 the day after the order was placed. I've tried to contact the company by raising s ticket but no one has gotten back to me. They are still taking orders but aren't even able to fulfil the ones they have outstanding. Absolute disgrace that a company like this is using this pandemic to rip people off.”

Helpful Report

Posted 5 years ago

“Placed and paid for an order on 7th April and not a word since. Cannot contact them either. Have so much on my mind with a poorly 86 year old husband, could do without the pressure and loss of money!”

Helpful Report

Posted 5 years ago

“I made a big order at the beginning of April and have had no communication as to when they will deliver my order. Impossible to get in touch with them.. They are making the most of this crisis.. Shame on them.”

Helpful Report

Posted 5 years ago

“Have waited for over 3 weeks for my plants to arrive - but nothing! No way to contact them. They do not answer messages. Absolutely appalling! Avoid this retailer.”

Helpful Report

Posted 5 years ago

“I ordered 4 weeks ago paid £65 raised a ticket to cancel and not received a reply they are fraudsters I’m reporting this”

Helpful Report

Posted 5 years ago

“Placed large order. Items not received. I logged on and there was a notice about longer wait. Ok, I thought, I will cancel. But website would not allow it and there’s no phone number and no email. They also disabled chat function. Horrible experience and now must fight to get money back.”

Helpful Report

Posted 5 years ago

“I placed an order on 8th April. Order was dispatched 16th April - apparently! Now 1st May & still not arrived. No response to emails either. I guess if they do arrive now they will be dead! Customer service is non existent.”

Helpful Report

Posted 5 years ago

“Would have given a 0 star if I had an option. Order placed on 13th April..Been 3 weeks and no update on whether it has even been dispatched. 65£ spent. No response to the ticket raised either., Pathetic!! Will be raising a dispute if I don’t get an update in the next 2-3 days.”

Helpful Report

Posted 5 years ago

“Placed am order, it finally came today, after s 4 week wait. Ordered plants but received a small bag of Dahlia bulbs and one plant. £65 out of pocket, not even the plants I ordered in the first place.”

Helpful Report

Posted 5 years ago

Gardening Express is rated 1.2 based on 1,790 reviews