Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,815 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,815 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 7th December 2025

Anonymous

Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

636

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just received my order after waiting 5 weeks (this I didn’t mind so much) the wisteria I have received is dead and the frame completely broken I have never been so disappointed! Complete waste of £30!”

Helpful Report

Posted 6 years ago

“Same as last review they took my money 1 month ago had nothing they don't reply to emails no telephone number should be reported to trading standards DONOT USE”

Helpful Report

Posted 6 years ago

“Still waiting on my order from 29th March 2020. Raised a ticket on their website, but still no response. Shocking customer service. Will never use again. Think that's £50 I will never see again.”

Helpful Report

Posted 6 years ago

“Waiting over 3 weeks now for delivery, no response from emails, i have cancelled my order and requested a refund but i have heard nothing back as of yet, very disappointed and should have read the reviews before and probably would not have ordered in the first place.”

Helpful Report

Posted 6 years ago

“Don't order from this company. I ordered £65 of plants 8 weeks ago still don't have my order there is no phone to phone sent numerous emails no answers just an automatic reply. They are continuing to take customers money. I am prepared to take this matter as far as possible to get my money back they are taking advantage of people in this very stressful situation. I am going to bring this matter tothe attention of trading standards and urge everyone in my situation to do the same”

Helpful Report

Posted 6 years ago

“Ordered 2 trees at the beginning of April, no trees, no communication, nothing. Can't even get onto their website now. Think i've been conned.”

Helpful Report

Posted 6 years ago

“I placed an order on 9th April 2020. I have waited longer than the suggested 10-15 working days, due to the current circumstances, and have heard nothing from the company. I raised a chat ticket and was sent an automated response informing me that they could not deal with any further enquiries at this time. My money was taken and I have no way of contacting the company for a refund or to check status of delivery. I have not received updates every 5, 10 and 15 etc. working days after ordering. I would strongly advise you to look elsewhere.”

Helpful Report

Posted 6 years ago

“I ordered a standard fuschia from gardening express. It took 3 weeks to arrive and was dead. Absolutely appalled at the condition of it. You cannot get hold of gardening express except by raising a ticket and that gets an automated response. Will not be using again.”

Helpful Report

Posted 6 years ago

“Like all the other recent reviews on here, I also made the mistake of ordering plants from Gardening Express in early April. I have not had a single update from them. I expected there to be a delay during the current pandemic however the total lack of any customer service is quite frankly insulting. If they couldn't cope with the amount of orders they could fulfil, they shouldn't have been so greedy to keep accepting them from customers. I purchased plants from this company a year ago without problems so thought I could trust them.... I will be reporting them to Trading Standards. I doubt very much that I will receive my order from them. AVOID!”

Helpful Report

Posted 6 years ago

“Ordered over £150 pounds of flowers on the 10th May, still no delivery. Raised a ticket, still no response or email. Absolute joke of a company, should have thought better of this when there wasn’t a phone number to contact them on.”

Helpful Report

Posted 6 years ago

“Still awaiting my order. Obviously aware of problems occuring due to coronavirus. However, no real answer regarding when I will receive my order.”

Helpful Report

Posted 6 years ago

“Order placed nearly a month ago, money taken on the day order placed and still awaiting goods. Would never use again!”

Helpful Report

Posted 6 years ago

“Zero comms and you can tell everything you need to with these reviews. Phoned Lloyd’s and they did a chargeback with no fuss. I’d spent £200 and thought it was down the drain so mightily relieved. The woman in the disputes team said - and I quote - ‘ah yes, Gardening Express, we’ve had a fair few’.”

Helpful Report

Posted 6 years ago

“Oh dear Like everyone else, I placed my order on 7th April, no updates per their website pledge, and no sign of my £93 order. I actually did check their trust pilot reviews prior to placing my order and all seemed well at the beginning of April. How do we get our money back, what are our recourse options? It’s quite literally criminal what this company are doing to so many customers, why are we letting them get away with it? What can we do to stop others getting ripped off, and how do the rest of us get our money back? Suggestions gratefully received.”

Helpful Report

Posted 6 years ago

“Avoid - ordered £60 worth of plants 5 weeks ago, totally understand there’s a delay at the moment but no longer replying to emails . No idea how I ll get my money back with no communication .”

Helpful Report

Posted 6 years ago

“Having read reviews I realise I'm one of the lucky ones in that I did, at least, receive the single plant which I ordered but it is a very poor specimen. I was thinking of sending a photo of it to Gardening Express but it seems that will be a waste of time. For sure, I won't be using this supplier again.”

Helpful Report

Posted 6 years ago

“Ordered on 12th April no order received. No way to contact company. They take your money straight away. If they cannot deliver promptly they should not be taking money. Beginning to think they are just a bogus company. How are this company still allowed to trade? Will be reporting to Trading Standards.”

Helpful Report

Posted 6 years ago

“Same as everyone else. Ordered 6th April no plants no replies to any emails and I can’t even raise a ticket on their website. This company is a joke and going by all the other reviews a bunch of thieves.. do not buy from them.”

Helpful Report

Posted 6 years ago

“Ordered over £100 plants on 7th April 2020 raised ticket on 25th April still no reply. I normally read reviews but on this occasion didn't so wished I had. No response or correspondence explaining why no goods delivered. According to my account my order is still being processed no option to cancel and guess what all plant's I ordered are now out of stock. I have had to raise a refund request with my credit card company. Absolutely disgusting service or lack of !!!! This company needs to learn communication and not acceptable that there is no phone number.... wonder why !!!!”

Helpful Report

Posted 6 years ago

“No communication. No plants arrived. No way to contact them at all . Unacceptable and they are still taking orders. Can’t find out where they’re based. Are they a real company?”

Helpful Report

Posted 6 years ago

Gardening Express is rated 1.2 based on 1,815 reviews