Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,799 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,799 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered £56.85 worth of plants in mid April 2020 still nothing been delivered and no way to contact them! If only I had read the reviews first I would not have bothered with them! Very disgusted to say the least”

Helpful Report

Posted 5 years ago

“Ordered plants on 10th April and they have still not arrived. You can’t phone this company. So raised a ticket to chase the plants and still no communication. DO NOT ORDER FROM THIS COMPANY.”

Helpful Report

Posted 5 years ago

“AVOID THIS COMPANY I am not a regular reviewer but, even I have been prompted to record my experience as it has been really poor. At the point of sale Garden Express quoted a 3-5 day delivery (with an Covid addendum extending that to 15 days). Since, I placed my order over 40 days ago, Garden Express have not responded to any of my communications or provided me with a delivery date. As such, I have cancelled my order and logged a dispute with my bank about the transaction. The bank refunded the costs of the transaction and will now contact Garden Express to recover their costs. I would recommend that anyone who has ordered goods from this company but, not received them within the timescale set-out at the point of sale, to take similar action.”

Helpful Report

Posted 5 years ago

“Very late delivery some.plants dead some missing. Tried contacting via the ticket systemseveral times but have been ignored very very disapointing. I work on the front line and am not well”

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Posted 5 years ago

“Just don,t use them, they are an absolutely appalling company. And when this is all over, I will be making sure trading standards are made aware of the scam this company is perpetrating, everytime day they have my money, and I don,t have my goods. BE AWARE,VERY AWARE, DO NOT USE. !!!”

Helpful Report

Posted 5 years ago

“It’s been a month since I placed my order. When order placed website said 2 weeks. I have e-mailed twice and had no reply. Still waiting for my order to date. Awful company. Please avoid avoid avoid.”

Helpful Report

Posted 5 years ago

“Just like every other customer has said do not buy from these people. No communication, no plants and no refunds. Bandits, cowboys call them what you will. I just hope no one ever buys from them again.”

Helpful Report

Posted 5 years ago

“My lockdown purchase turned out to be very disappointing..”

Gardening Express 1 star review on 24th May 2020

Helpful Report

Posted 5 years ago

“No plants after ordering on the 18th April ! Opened tickets but no response !!! No contact number ! Took the money straight away and stated 10-15 days dispatch!! Covid is the excuse ! I would of received goods from China faster than this !!! Feeling very annoyed. Very poor customer service !! If they cant fulfil customer orders then dont take our money !!!!!!!!”

Helpful Report

Posted 5 years ago

“A complete shambles, do NOT use this company! Ordered a plant as a gift, 15 days later it hadn't been despatched so I cancelled it. 10 days after that, they sent it out anyway - far too late, I'd sent an alternative by then from elsewhere. They'd taken the money immediately and have not given a refund. No communication at all from them. Wish I'd read these reviews before as I'm clearly not the only one.”

Helpful Report

Posted 5 years ago

“I ordered my plants on 23/4/20 it is now 24/5/20 3 emails in and no reply as to what’s happening to my order I am still waiting what an absolute sham will never order from this company ever again.”

Helpful Report

Posted 5 years ago

“Don’t buy from here they take your money and that is it, you can’t call them they don’t reply emails. This is definitely a scam.”

Helpful Report

Posted 5 years ago

“Like the previous comment, Covid seems to be an excuse for poor customer service. Ordered 10th April - no acknowledgement of my order or when it would be delivered. They debited my account immediately. After a couple of weeks of no correspondence I emailed to cancel as I had sourced plants elsewhere. They acknowledged the email but no refund. 3 emails later asking point blank for a refund - I did NOT want the plants, still no refund. They finally delivered my (pretty poor quality) plants nearly 6 WEEKS LATER and had the cheek to tell me that as they had been delivered I was not entitled to a refund. SHOCKINGLY BAD CUSTOMER SERVICE.”

Helpful Report

Posted 5 years ago

“GREEDY, MONEY GRABBING ORGANISATION WHO TAKE YOUR CASH AND THEN DO NOT REFUND IT DESPITE WAITING 6 WEEKS AND TRYING TO CANCEL OVER 3 EMAILS. Like other comments, Covid seems to be an excuse for poor customer service. Ordered 10th April - no acknowledgement of my order or when it would be delivered. They debited my account immediately. After a couple of weeks of no correspondence I emailed to cancel as I had sourced plants elsewhere. There was no telephone service available. They acknowledged the email but no refund. 3 emails later asking point blank for a refund - I did NOT want the plants, still no refund. They finally delivered my (pretty poor quality) plants nearly 6 WEEKS LATER and had the cheek to tell me that as they had been delivered I was not entitled to a refund. Absolutely appalling customer service.”

Helpful Report

Posted 5 years ago

“Really wished we had looked here before ordering the plants. Unlike other people, we have received our plants( after waiting more than month.) However, the condition of both the plants and the boxes was appalling and looked as though they had been slung around. The plants themselves were near dead and will require TLC to revive them. We have sent an email of complaint to the company but are less than positive that we will receive a response. Wondering if Joe Lycett would have more luck. Do not buy from this company.”

Helpful Report

Posted 5 years ago

“Ordered 23rd April and money taken immediately. Every other plant supplier I used delivers in 5 days. So after 10th May days with no drlivery tried to find out what was up. Told them to deliver or refund. Tried on their Facebook page, and by raising a ticket on their website, but they never bothered replying. So I ordered same plant from another nursery, came in five days, a very healthy plant well boxed to protect it, and costing £5 less. Then on 19th sent ticket to Gardening Express website, if they did not deliver by 21st to cancel and refund. Plant finally dispatched on 22nd and turned up on 23rd as I was filling in a chargeback claim, in a crushed flimsy box. The plant was much smaller than the one I bought elsewhere. So now in bin. Don't buy from these people, they don't ship stuff properly protected, my plant was small, they take your money right away but don't ship for ages, and they never communicate.”

Gardening Express 1 star review on 23rd May 2020

Helpful Report

Posted 5 years ago

“AVOID !! Ordered 13 April, expected long delay (beyond the 2-4 weeks advised) but then NOTHING. No reply and the website gives general info but carefully avoids any options which actually allow contact or even tracking order. I had sympathy but now think it’s just a scam”

Helpful Report

Posted 5 years ago

“Absolutely unacceptable! NO communication at all! NO order! No apology! No respect to customers! NO reply to all my emails! No availability to call them to ask face to face what is going on! Every one of us is affected by this covid19 but we still respect everyone and answering all customers calls and emails and sending orders ( in my own small business) even if I have to drive there my self! Sending autogenerated reassuring emails to everyone is NOT the way to look after customers! I want to cancel my order and I want my money back as it wasn't a couple of pounds! But there is NO possible way to do so! Shame on you Gardening Express!!!! I have no choice but to go to social media now!”

Helpful Report

Posted 5 years ago

“6 weeks since our order, nothing from the company except wait. Canceled our order, put payment in dispute with the credit card company. Do not use this company. I could have got it quicker from china than Chelmsford. read other reviews. Micky mouse company. Advice to Gardening Express. get someone in who knows how to run a buisiness, you clearly have no idea. Avoide this company.”

Helpful Report

Posted 5 years ago

“Ordered 6 weeks ago ...no plants ...not even an offer of a delivery date and a refusal to refund as I have been "processed" ....#refundusnow”

Helpful Report

Posted 5 years ago

Gardening Express is rated 1.2 based on 1,799 reviews