Admiral Reviews

Name: Admiral
Rating: 2.56

2.6 Rating 1,708 Reviews

38 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,708 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took out multi-trip holiday insurance before booking holidays. Husband has subsequently developed medical condition and now they will only pay for the cancellation. We don't want to cancel. We don't need to cancel. The consultant is NOT telling us that we can't travel, so actually we don't HAVE to cancel either. Seemingly Admiral know better and have withdrawn cover for him to go. They will cover me though - so that's fine. I'll leave my husband at home while I still go away???? What is the point of having insurance? Quoting for insurance is about risk. They offer a policy based on an assessment of risk. In most cases, they win. If the risk materialises, then they might lose. In our situation, it is likely that there will be no impact, but there is still a small risk. They don't want to take a risk - SO WHY ARE THEY IN THE INSURANCE BUSINESS??? I will NEVER use this shower again for insurance of any sort whatsover. Totally disgusted.”

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Posted 2 years ago

“A quite bizarre experience. Took out annual travel insurance policy 9 months ago, and booked a holiday for this Sept shortly after that. I then had a couple of very minor ailments and saw a GP (very mild asthma, bunion). Phoned Admiral to confirm these conditions inm accordance with their polisy regarding any changes, however slight, and expected a routine "OK". However, they cancelled the policy before we were even off the phone! They also said cover for the pre-booked holiday in two weeks time wasn't included unless a GP advised us to cancel. Cancel for a bunion? Really?? Come on Admiral. This is madness. I was honest about the trivial conditions I saw a GP for, and there was virtually zero risk of cancellation or claim arising from either condition so to cancel seems like a case of "computer says". So prospective purchasers - be aware that if a minor medical condition occurs after you've taken out the policy and after you've booked a holiday, then Admiral may well cancel your cover and leave you stuffed. We have now booked alternative insurance - covering these minor conditions - without difficulty. We won't use Admiral again for any insurance and I strongly advise anyone to be aware of the risk of seeing a GP for the tiniest condition. if you don't declare it Admiral won't cover you and if you do they may cancel your policy. Iffy!”

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Posted 2 years ago

“Combined my home and vehicle insurance and saved money , very pleased.”

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Posted 2 years ago

“Stay well clear - huge difficulty cancelling my policy on renewal now threatening to take me to court for not paying the direct debit! I cancelled the DD as I had cancelled the policy. Very aggressive company with very poor customer service.”

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Posted 2 years ago

“Very good”

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Posted 2 years ago

“I have been with admiral since I got quote from you and always were the best price”

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Posted 2 years ago

“Live chat does all the things, helpful staff”

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Posted 2 years ago

“Very bad customer service. Have been left for over a week with no water. A dripping ceiling. Will only cover for damage not for actually replacement. We’ve been left for over a week with a baby and with no water and a dripping ceiling”

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Posted 2 years ago

“Very poor customer service, policy wording, communication and support. I took out a multi-trip gold policy and had to claim for covid 19 while away and purchase a new flight home. Took over 60 days from filing my claim, multiple phone calls to admiral, long wait time on the phone, them rejecting evidence they requested to be eventually denied the claim. They denied it because I took a policy out while away even though it has no bearing on my actual claim and had tests and dates to prove this. Check the small print because they will use it not to pay. Do not recommend and will happily use another company in the future. They are polite when they tell you they wont pay and that they understand your frustration...”

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Posted 3 years ago

“I've got Admiral Platinum Home insurance yet it's only when you try and put it into use you get a true value of it , passed about backwards and forwards from different departments speaking to people reading out scripts after having genuine storm damage to my roof earlier on this year they sent an inspector out with a telescopic camera whilst stood on the floor who couldn't see that the lead flashing had been loosened because he couldn't touch it and we got rejected for the claim , got another roofer out to fix the issue having claimed onto the roof to inspect properly at my cost .This week I've had a toilet flooding the bathroom because of a sticking shut of valve , again it's not covered unless there's damage to the property , even if I left it to flood they would only come out to fix the water damage and not the cause , again all put right at my own cost.Please read the small print as it's only when you reach out for help you realise how poor the cover actually is”

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Posted 3 years ago

“Very unhappy with the renewal process and price. Stay carefully when you renew.”

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Posted 3 years ago

“Absolute joke was falsely accused of scratching someone's car and claim was open for months no contact no update no help from the admiral. Rude staff and not helpful at all. After months and hours on the phone trying to find out what happened automated email was sent that they are agreeing to the claim, against our will, even though we notified them we are willing to take this further and go to the court as we haven't scratched anyone. Our insurance dramatically increased. Absolutely joke ! Avoid!”

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Posted 3 years ago

“AVOID LIKE THE PLAGUE. I've just paid £102.51 to cancel a mis-sold car insurance policy. the policy was only in place for 15 days?? Unethical company with a call centre in India. Dreadful customer service tried to twist my words but eventually had to admit that I was correct. Still charged £102.51. It's all about the money. Never Again! Wish I'd read the reviews first.”

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Posted 3 years ago

“it is v good and helpful”

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Posted 3 years ago

“Absolutely horrendous that you will not cover travel expenses for easyJet’s failures. Your policy is not fit for purpose. Passengers stranded abroad and you won’t reimburse. I’ve had a call back from Jamie at customer service who is confused about my claim and making reference to situations not related to my claim and laughing at me on the phone. Inappropriate, Rude and bogus”

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Posted 3 years ago

“exelent easy to use site and very competitive prices”

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Posted 3 years ago

“Recently purchased House Insurance online and I am really happy with their services that can cater for all your needs, therefore I also found that Admiral Platinum House Insurance was good value for money. In addition, I would highly recommend using the Admiral website to find out what you can save on your own house insurance.”

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Posted 3 years ago

“I purchased Home Insurance from Admiral very recently and found them an excellent company at providing customer service. Their insurance met all my home needs and everything was easy to do. They will post your documents to you as well as send them by email. Nothing is too much trouble for them. I have used them for Car Insurance in the past and got the same high level of service. Would recommend above other insurance companies. Their service is a good old fashioned one which works.”

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Posted 3 years ago

“bad dddddddddddddddddddd”

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Posted 3 years ago

“Never again!!! Stay away”

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Posted 3 years ago

Admiral is rated 2.6 based on 1,708 reviews