“Absolute joke of a company. Was hot twice by same car August 2023 and this shower of __i_ didn't and probably still don't have a clue about procedure. They wrote my car of 3 times,then couldn't find a repairer to repair it,then asked me to find a repairer, which I did. They've spent months telling me what's not going to be repaired/replaced,and now 6 months down the line this claim still to ended. Stay away from Admiral Law also,they are an even bigger shower of ___t. Admiral were even going to accept liability for the third party until I threatened to take them to court. If you're with Admiral I sympathise with you if you've not had a no fault accident,but believe me you will learn how useless they really are. You will need the Insurance ombudsman services as well. Then they offer pathetic compensation for there mishandling of your case. They even logged a claim for my wife's car that wasn't put through,so now I have been penalised again for having 2 non fault claims on my history. Disgraceful. Thank god I'm no longer insured by them. Multi car my ass”
“Had the insurance increased from £80.00 to £130.00 automatically and once i managed to cancel it they charged me another £62.00 fee.
To mention that i had zero claims.”
“I moved house 3 years ago and kept admiral as my house insurance. I paid in full for my insurance on my new home. Yet D.D were continued for the home I sold. I have sent receipts for sale and purchase as requested for a refund. I have been promised call backs. Told complaint teams are dealing with my issue and a call back would be given within 72 hours on numerous occasions. Sent emails with my complaint details, yet still no call back or refund. Terrible service”
“Stay away from Admiral. They are totally incompetent, they have failed to solve a motor claim 18 months ago. Despite this raked up the premium the following year, when I was stuck with them due to the "no claims" issue. They continue to fail to progress the claim, and all they ever do is offer lame excuses. Never go near Admiral.”
“Admiral is worst.their customer service…
Admiral is worst.their customer service is worst
They don't even pay attention when your car has an accident
They are the worst company where I have taken insurance by their name and fully regret my decision”
“We had a no fault claim with admiral after a lorry reversed into us. They passed the claim to another company called Auxillis, they have had the car for four months with no information about what is going on. The car is not repairable, this assessment is possible to make in one day. They now say we are to pay to have the car returned even though it's no fault claim and they said we would have nothing to pay and no excess. Do not trust them, terrible service for what should have been a quick and simple resolution. They will not respond to complaints P19131611”
“Not fit to even obtain the one star . Admiral ask you to use their own garage to save themselves cost , the garage cannot complete works asking if different model parts can be used . In the meantime, ( 3 months)admiral cannot obtain same type courtesy vehicle, so offer a derisory same in lieu of courtesy car ( after telling blatant lies) bunch of scammers . Avoid at all costs”
“I was hit by an Admiral insured driver Dec 2 . The driver ignored requests to provide details (a criminal offence). Admiral contacted me just before I contacted the police. Eventually their repairers took my car away. After alot of messing me about my car was returned on Dec 28. Repair was not complete and was taken away again. Finally returned 4/1/2024. Paint job was a poor match. Repairers were slow and did a bad job. Complained to admiral and they rejected - said that my bumper was already the wrong colour before their repairers (Steer of Ayr) repiared it. Not joking.”
“TOTALLY AVOID AT ALL COSTS. If I could give zero stars I would. I had my car stolen late last year. Admiral gave me a pathetic quote based on some very insignificant details, giving me a proportional settlement which I disputed, which then took 7 weeks to be decided that I won’t get the figure I deserve & just sent the cheques in the post. Embarrassing. TOTALLY AVOID AT ALL COSTS.”
“Absolutely abysmal company to deal with, tried to obtain insurance for my daughter and ended up talking to a supposedly Admiral customer service person who didn’t have a clue and was very hard to understand, do not go near this company , they are dreadful”
“tried to buy new policy via MSE new Moneysupermarket tool and was directed to Admiral's Indian call centre. 41 minutes on hold all in all. Horrendous experience!”
“I've been a customer for almost 5 years and I've never been involved in an accident, I've never made a claim.
At the end of last year, I renewed my policy annually and also included a second car in my policy (on the Admiral app they say they grant 15%, but there is no such discount). I spoke to an attendant but it was impossible to proceed. This attendant was completely unprepared (she was in training) and constantly interrupted the call and consulted someone else (a boss or supervisor) about my questions, as she didn't know how to answer them. It was impossible to understand what she was saying (she had very bad diction as if she was eating all the time). She interrupted me all the time, not letting me speak. Extremely rude and without technical knowledge. I was on the phone for almost an hour, they didn't resolve what I wanted and they even hung up on me. She could never work in customer service.
This company has the worst customer service in the UK. I would not recommend this company to anyone unless you want to be disrespected. I'm going to cancel my policy, it doesn't include my second car in the main policy and my two daughters didn't take out insurance with Admiral, meaning they lost four customers. And I am reporting what happened to all my personal friends and those at my company. He has to learn how to work and respect people—the worst insurance company in the UK.”
“Do not use this company, storm damage to the render on the side of the house, Assessor turned up saying poor workman ship, the render is only 10yr old, any excuse. Then they tried to put my insurance up an extra £10 a month because of the claim.
Shocking service”
