“I have just left admiral after being with them for years - tried to make my first ever claim and they are telling me I can’t based on information that is not on their website! Their website says you need to make a claim
Within 48hours - despite doing this, I am somehow still not entitled to the cover even though I pay for it!! Kept getting passed around and eventually called to cancel insurance and am washing my hands with them”
“Been with admiral for years.
Until a hit and run driver wrote off my 09 jaguar xtype se.
Eventually the guy did own up as his number plate fell off at the scene of the accident
Admiral passed us onto another company (auxillas) for some reason and they in turn passes it on for the car to be Inspected.
Auxillas undervalued the car at 2.8k
In pristine condition with only 72k miles on the clock.
As I'm register disabled and we have a son with autism we need to get to school, a car is essential and needs to be a certain size.
Most are around 4k.
Long story short, after disagreeing with the decision and dealing back with admiral, they came back with 2.9k
So now we have to replace a gem of a car through no fault of our own and admiral have hung usout to dry.
The gore car has to be returned in a week and it takes 8 weeks for them to get back to you with a decision
Keep your money and find a more satisfactory way to screw yourself.
They will leave you high and dry.”
“I work away Mon-Fri. I drive a big Mercedes. Im tall and broad. I use my car to travel a lot. Hundreds of miles a week. I carry my suits, shirts, my food for the week, my bags etc. My kids are tall and broad too. The car they supplied me while mine is being repaired is tiny. A little mitsubishi. No android connection. Therefore no sat nav. Tiny boot. Tiny seats. It has a CD player. Absolute joke. When I complained they said they don’t guarantee a like for like car. This is not appropriate at all. Causing me stress and inconvenience.”
“I had to talk the customer services department through their process. The person I was talking to seemed to no clue about their claims procedure or what a cover note was. Truly awful customer service.”
“I have had car insurance with Admiral for six months, since returning to the UK after ten years abroad, I had no no claims bonus and was quoted ridiculous amounts from other suppliers on Compare the Market, I gave Admiral a call and they beat the best quote by 50%. Then I changed my car today and they gave me a refund. I have not had to deal with any claims and can't comment on that but from my experience they have treated me very well. From my experience the call center staff I have dealt with have been very helpful and professional.”
“Got a renewal quote on a policy but job description needed changing. Used live chat - was passed on from one person to another and told to repeat my request each time. Just silly. Impression was that the live chat was handled by Indian workers in a call centre who don't know what they are doing.”
“We were having trouble getting our car insurance online. So we made a call to Admiral. It was a staff named Winnie to our assistant, very polite and professional. She helped us with our form. She also helped us get the unclaimed bonus which we had no knowledge of.
Winnie did provide us with the best service. Thank you very much.”
“Automatic Renewals at 50% higher the market price
I had the unfortunate experience of dealing with Admiral. They automatically renew your policy at prices well above the market rate. When you try to cancel a few days after the renewal, they still charge you GBP 25.00.
Additionally, their website does not work—it's a complete nightmare. Stay away as if it were the plague.”
“What a disgusting vile company got reversed into by an admiral driver while parked up no fault of my own promised to take care of everything and to have my van repaired by their recommended company ( impact repairs)
After a month of messing me around returned my van in a worse condition unrepared and said they won't pay for the work because the price was higher than the estimate dumped my van at my house when I wasn't in like a piece of scrap in a right mess , vile creatures”
“I never give bad reviews but they have not even insured my car and charged me for 2 months and on top of that they wont allow me to reset my password so i cant cancel my policy so i canceled my direct debit and now they are sending letters threating me to pay, but my cars not even insured so what am i even paying for?”
“The admiral has some of the best girls from around the hemisphere. Gotta love the selection of girls. Clean fun atmosphere. If u go you gotta see Charmaine, be cautious she is addictive, you're gonna want more of her.”
“First time of using and never again.
Took out travel insurance at nearly one hundred pounds for trip to Australia.
Policy finished on the 19th April as was return date back to UK.
Flight cancelled that evening before midnight due to disruption at Dubai Airport with no return flight possible until the following Friday 26th.
I had no idea whether I would be covered as policy had expired. I spent hours trying to contact this company which made it very difficult as they are closed at weekends. The only contact I could get was via email on the Monday no response I sent another on the Tuesday, no response and have up to todays date I have had no response 2 weeks after my trips insurance cover expired. Disgusted that I spent my last week in Australia not knowing whether I was insured through no fault of mine.”
“Spoke with such a calm, helpful guy, who was so patient with me, and i bought travel insurance, after spending hours online, and phoning quotes, I didn't think I would manage to get anything, he was so lovely. Thank you so much”
“We've been with this company at least 10 yrs with 20yrs no claims on both our cars. This year they've put our car insurance up by over 30%!!! They said they could reduce it a bit if we insured our house with them too! They'd probably put that up by 30% next year too! We feel totally ripped off by this company who obviously do not care, at all, about their loyal customers! 😡😡😡😡😡”
