“Awful awful insurer to deal with
Awful awful insurer to deal with. First they never ever get back to you, despite being told on the phone someone would contact me to discuss claim and complaint. Their excuse when I asked them to investigate was they couldn't locate the call recording so they can't comment/investigate. They really can't be bothered. Just got sent a generic letter that looked like a template someone was suppose to delete/select certain parts that person sending didn't even bother to do. Policies totally misleading, they don't honour hire car option that you pay for on the policy. Complaints process a joke. No confidence in them as an insurer, I went with them as they were supposed to give good customer service, but have to say worst service ever from an insurer, never have had any of these issues with other insurance companies/claims. DO NOT use Admiral, you will regret it if you ever have to make a claim, they really do not care about their customers at all.”
“Avoid this company at any cost .nothing but scammers I was told thay would pay out on a lost item £200 with out any access then changed there minds & said it was£150 access .this company have tried every possible way to avoid paying us .we are now taking this matter further it’s a horrendous company to deal with .dont give them your business you will regret it if anything goes wrong STAY AWAY. Nothing but lying individuals avoid”
“Finally, I can now heave a sigh of relief. Special thanks to Bsbforensic.com .After losing my money to an online investment I did, it felt like all was over for me. Little did I know that my guardian angels would send them my way. Thank you, Bsbforensic.com and your wonderful team, for the work you guys put in to recover my lost $86,000 in ethereum. I am forever grateful.”
“We took out house insurance with them and payed for one year only in advance. Admiral automatically made it an auto renewal policy without letting us know and when the year we payed for ended and no new policy payment was made, they charged a cancellation fee. Seems to have happened to lots of other people online too.
I actually tried to pay the cancellation fee when I got the letter but when I called the number I was always put through to someone in India who didn't understand the situation and then hung up. This happened 4 times so I thought it was a scam, especially since I never select auto renewal because they always double the price. Because I tried multiple times to pay, discuss it with someone and was so suspicious it was a scam, I gave up.
I've now just had an email through from a debt collector saying I owe money and my credit score has been affected because I haven't payed the fee.
Absolute joke. Cheers Admiral for nothing.”
“If you have lost money fraudulently to any company, broker or account manager and want to retrieve it, then contact BSBFORENSIC. COM , they will help.”
“I lost more than $29,000 USD from company, and they blocked my trading account by themselves, asking for another amount to unlock my trading account, I took a legal action against them to recover my money back through the help I got from a recovery expert on lost funds recovery, I contacted Mail; juliana_phil_232 (@)_ gmail_com) and she was able to help me recover my money back. If you're already a victim of their trading scam, feel free to contact Mrs juliana phil to help you recover your funds back. You'll be careful out there.”
“I advise that you stay away from using this site for trading or investment activities. They have a talent for employing deceitful strategies to convince people to part with significant amounts of money. I personally invested about $83,050, which was later confiscated. It was quite disheartening to find out that I had been tricked and lost my money. Thankfully, A M D A R K L i M I T E D // C0M was able to assist me in retrieving my funds from these dishonest companies.”
“Admiral Insurance company is exellent untill you want to claim. I'm a customer of Admiral( car and household) for 6 years. Took a travel insurance with them last month. Not good when comes to claining !!!! Took them 30 seconds to take my money for the policy and then over a month back- and -forth ,phone calls - nothing resolved.In my opinion just looking for any excuse not to pay.Very ,very disapointing!!!”
“You cannot contact them at sensible hours, they automatically review and they hike the costs up. In comparison my wife's Tiguan is costing £473 on auto renewal vs cost of £830 from Admiral.
What is going on with this company? I also had a no fault claim against BT Openreach, for hitting cables draping across an A road in the dark. Despite dashcam footage, police attending and BT Openreach acknowledging the claim, Admiral have not been able to recover my £675 excess.... Useless insurance company and avoid, which in previous years they have been good.”
“I have multicover with admiral and to date always received good service. Sadly a 90 minute call that resulted in mis-selling and quotes from the sales team given only minutes previously not being honoured followed by an offer to provide invalid insurance (provisional licence cover offered knowing my daughter has passed her test) I know longer trust admiral and will be removing all items under risk at the end of the policy. I await a formal response to my complaint.”
“They have put automatic renewal process in their website and impossible to remove that. Then they take your money from your account and charge you with£25 cancellation fee. Never again admirals.”
“Admiral are great until you want to claim. I insured my home and contents which included two tvs each insured for £1500 each. One was accident damaged significantly so I put a claim in. First their telephone number is working. Then to load via the portal the process is longwinded and not clearly explained. After a couple of days of trying to get sorted they finally offered me £500 less a £300 excess. For a 65 inch smart 4K tv. They claim that is like for like. Why would I pay to insure a TV for £1500 if they can just con me when coming to claim. Avoid them if you don’t want appalling customer service.”
“One of the worst Insurance company ever I had experienced. For the minor scratch,the third party insurance was submitted and the claim they approved was more than the vehicle cost itself. Since I'm a new car user, I wasn't aware much about this insurance company and I'm sure they are doing some scams for sure.”
“Flipkart launched the Admiral Tv and it's so so horrible. The back light bleeding is so much worse than any other brands I had tried. It's so bad that I thought it's damaged. When I asked for a refund the response was " This is not damaged, this is how the tv is." Now I am stuck with a crappy 43 inch tv taking up space.”
“Admiral make false and misleading claims when advertising their home insurance policies, namely that they will safeguard consumers from loss and damage which results from criminal activity.
I have recently claimed after I was burgled. I provided clear video evidence to the Police and Admiral of criminal activity. The police dealt with the crime swiftly as a burglary - they have arrested and charged an individual. Admiral on the other hand worked to make convenient assumptions and speculations resulting in them refusing to pay out anything. I am now left with a bill of five figures and nothing to show for 7 years of work. Having been a loyal Admiral customer for car and home insurance for many years.
Admiral claim to care about customer service but when they have opportunities to look after their customers in need they decided to put corporate interests first and simply state they are 'following process'.
Avoid at all costs - awful company.”
“Trying to add one high value item to my contents policy. Looked simple as there was an online form for it - BUT once I got as far as entering my contact details, the Submit button was inactive. I am ex IT and know what I am doing and there were no errors highlighted.
So I phoned the Admiral customer service number - waited over 20 minutes and the person answering said I was put through to renewals. To cut a long story short I was shunted from pillar to post for over an hour.
So I decided to click on "I'm thinking of leaving". This started another messaging system which said someone would be with me asap and after 5 minutes the messaging app disappeared. So back to square one after a total of 95 minutes.”
“They were really poor. Told me I dylwe anything for cancelling my policy, then changed their mind. I had a screenshot from a live chat to say I owed them nothing. Then they put a debt collection company onto me for the £29.20 they said I owed them for cancellation. Their customer service is appalling - advise everyone to go elsewhere if they want a good service.”
“My home insurance went up from £366 to £917 in one year admiral took money from my account and left me overdrawn and rang admiral they-could not give me a specific reason why such a big price hike I believe they are just another greedy company will not ise again”
