Admiral Reviews

Name: Admiral
Rating: 2.56

2.6 Rating 1,708 Reviews

38 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,708 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stay clear of this company, they do not care about how much of a desperation they will put you in I’ve had my policy cancelled, with no forewarning whatsoever, I received one letter that wasn’t even sent to my correct address, STAY CLEAR”

Helpful Report

Posted 5 years ago

“Ford Insure started using Admiral , my Premium jumped so much I had to reduce annual mileage from 10000 to 1000 and remove commuting . The new Premium is still 33% more . I made no claims and have a clean license . They sent the renewal 2 days before expiry so I had no time to shop around . Avoid Admiral as if it was a Rabid Honey Badger with Coronavirus . PS the online facilities to change the policy don't work . I recommend Aviva .”

Helpful Report

Posted 5 years ago

“With the current worldwide situation Cv19. Admiral have absolutely no morals or decency, charged me £49 to cancel my car insurance, asked them waive the fee and they point bank said no. I never missed a monthly payment or made a claim. Will never use them ever again, disgusting company, thanks for the help admiral.”

Helpful Report

Posted 5 years ago

“Admiral took over Ford Insure and my premium jumped 50% , I had to reduce my cover to 1000 miles a year (from 10000) and remove commuting then it was still 33% more ! Avoid this company like a rabid honey badger with coronavirus ! There are many other providers that give better cover for a lower cost . They sent me my renewal 2 days before expiry so I had no time to shop around . I am Disabled .”

Helpful Report

Posted 5 years ago

“I have been with Admiral for several years and every renewal they send me a 10% increase in premiums despite no change in cars or drivers. This year I am pushing back, but they don't answer the phone and I can't cancel the policy online. Aviva us much cheaper for their multi-car policy. Its a shame Admiral don't value customer loyalty.”

Helpful Report

Posted 5 years ago

“My car was stolen on the 10th November 2019, after being I'll in hospital that weekend then being bed bound when I came home. As soon as I realised the car had gone I contacted Admiral and to the Police to gave initial statements. In the statement I mentioned that I thought the window had been smashed to gain entry to the vehicle, as there was broken glass around the area where the car had been parked. I then cancelled my tax so that it too would show up on any ANPR cameras that the Police have access to. A couple of weeks later I received a call from the police saying the car had been recovered after a road traffic collision and was had been taken to a holding yard. After the call I notified the insurance company right away, stating exactly what the police said and the location of the car. I then went to see the damage that the car had suffered, as it was close to my uni accommodation and saw that the whole front had been smashed and several possessions had also taken. I also noticed that both the door windows were intact, contrary to what I thought and said had thought in my initial statement to the insurance company. These were sunglasses from the centre console, CDs from the glove compartment and a toolbox from the boot (which was covered by the parcel shelf). In the boot there were items that didn't belong to me, which included a Jerry can and bed sheet. I then sent pictures and information of what I saw to the insurance company, but they didn't respond. I had to chance them up to confirm they had received the information. I then didn't hear anything for a month so had to chance them again to find out what was going on. They then responded by saying they are sending an investigator over to gain clarity on the situation. I then had to chance both the investigating company and Admiral up for a date, which was a further month after they said they were sending an investigator. He took my statement on the 4th January, and I stated that the window wasn't smashed when I went to see the car and that was contrary to what I said in my initial statement. He then said not to include this in the statement as it's better to not include assumptions at to what has happened in the statement. I had to chance them up once again on the 12th Jan to see what was going on. They responded on the 30th Jan saying things are still in progress. Another email wasn't then received by me until the 24th Feb. In this they said that they had just asked the police for a copy of the crime report. I then received an email on the 19th March, saying they were in the later stages of the investigation and they wanted to clarify a few things in my statement. I replied to this immediately and they said that they would sent over a statement imminently. I received an email on the 23rd March saying that they think there has been a deliberate attempt to mislead them in the investigation, stating that I had said in the initial statement that the window had been smashed. They are repudiate the claim and charging my £1084 in fees that have racked up over the last 4 and a half Months. They are also not repaying any of the policy that is outstanding. This is absolutely ridiculous as I completely complied with every part of their investigation and have given them every piece of information I have had. I am definitely appealing this decision and I urge anyone never to go with Admiral again. They have treated the whole situation absolutely disgustingly from the very start.”

Helpful Report

Posted 5 years ago

“Very deceitful company. Claims that to 'help me' they will auto-renew policy after sending me a renewal quote but then don't bother sending the quote. The result is that they automatically renew the policy with a 33% increase in premium. Avoid them like Coronavirus!!”

Helpful Report

Posted 5 years ago

“I've been with Admiral for a year with… I've been with Admiral for a year with no issues paying £1,300 for the cover. Just today we have found that they taken out £2,300 from our account with no warning, no prior notice, and no renewal documents. There hasn't been a single claim, and we don't have a box on the car so i'm not sure how they feel the risk on this insurance has almost doubled in 12 months! Then to make matters worse have the scurrilous and predatory tactics to steal money from you account after picking out an inflated rate from thin air. You call them up to resolve this scam, and you're met with an automated messaged saying that due to coronavirus, that wait times will be over 1 hour! We will be cancelling the policy. We will be getting our money back. We will be warning people to stay away from Admiral at all costs.”

Helpful Report

Posted 5 years ago

“Let's hope it goes into administration some time soon The company ethics are non existant Bancrupty is the best way”

Helpful Report

Posted 5 years ago

“I spent 50 minutes on the phone after finding your online quote was 300£ cheaper than your renewal price to b told you couldn’t match your online quote ?????!”

Helpful Report

Posted 5 years ago

“They do not even deserve one star to start off with. I had insurance with them for £840 last year. My renewal premium went up to £1499 without any changes in my circumstances despite the fact that I’ve 2 years NCD now. What a joke!! They simple do not want you to renew the policy with them. Never needed them whole year thankfully so have got no experience of how they’re like if you need to make a claim. Terrible customer services at renewal though! Avoid at all costs.”

Helpful Report

Posted 5 years ago

“Phoned admiral as had a scrape and it was the other driver’s fault. There was barely damage on my car or On the other driver’s. They’re weren’t interested in the photos. They said they would email me straight after which I could reply to with photos but they didn’t. They emailed me hours later trying to sell me legal protection. Absolute joke they were talking about the party and settling without them making a claim or without any evidence. They don’t even have photos of the damage. Don’t use them.”

Helpful Report

Posted 5 years ago

“This company will rip you off even if you are a pensioner with a terminal illness. !!! Just wait for the following anonymous rating of very good to prove my point”

Helpful Report

Posted 5 years ago

“Have made 1st claim ever on my contents insurance. And have had a nightmare trying to get admiral to pay out on my claim. Even worse time trying to contact the company. Iv had that our systems are down we cant access your claim we will phone you back no call back. We have not had the reports we need we will chase these up and get back to you. Your report is being sent over and we will contact you soon. And no contact. I have tried phoning today go all through there options to then be cut of. Bad company experience so far would defently not recommend.”

Helpful Report

Posted 5 years ago

“Terrible company admin fees are a joke their online service doesnt let you change anything so you have to pay the extortion admin fees for a simple change of details. Customer service is awful poorly trained rude staff, not worth it.”

Helpful Report

Posted 5 years ago

“Had a house fire. Mostly smoke damage, though I was covered. But admiral thought not. Tried to say I wasn't living in my own home. Wouldn't advise anyone to use these pirates for insurance, they don't honour their contracts. My advice, use someone else, anyone else.”

Helpful Report

Posted 5 years ago

“Admiral has been my first insurance in the UK. Following an accident, I filed a claim to have my car repaired. I gave them video evidence that the other car was driving without due care, but they wouldn't even look at it and decided I was fully liable. They booked me a garage appointment for after a week, during which I was driving my car. After dropping the car and getting the courtesy car, it took the garage another WEEK to get a repair estimate. I complained to Admiral but they wouldn't bother. I never got the estimate but I did get a call from Admiral about my car being a total loss and unroadworthy. I had to chase them to get the repair quote, which never had any info about the individual costs or the engineer's report. I then had to request any info about myself and my property under GDPR rules. Even then, the engineer's report was seriously lacking, with limited comments about the required repairs and no justification about the write off. They valued the car at £4300 and the repairs at £3700. I gave them another repair quote at £2400. Still a total loss. I argued that the car is worth at least £5000, gave them ads from autotrader of the same car, they couldnt care less! I had to get an independent assessor to get a valuation of my car at £5000, with a glass guide price of £5200!!! I offered alternative arrangements, including cancelling the claim, Cash In Lieu agreement, contract repair, me covering part of the repair cost, proof that the garage over-inflated the price. They COULDN'T CARE LESS, didn't even comment on this. I underlined the fact that the car was NOT a total loss but a CONSTRUCTIVE total loss, they don't care. I argued that NOWHERE on my policy they define what "not economical to repair" is, which means that by default definition option A is more economical than option B when cost A < cost B. They said they don't disclose this information or the repair to value ratio, which could be considered unfair terms and conditions. In this matter I believe they are in breach of their contract and I will be taking the matter further with the financial ombudsman. I am now 3 weeks without a car, my car is parked outside yet Im not allowed to drive it since Admiral believes it is unroadworthy and I can't repair it because they haven't agreed on repairs.”

Helpful Report

Posted 5 years ago

“Pre-confirmed for a loan, subject to conditions. The conditions were met, and then Admiral pulled the loan with some generic response - this dropped my credit score for 66 points meaning I will not be able to apply for a loan elsewhere. The staff were rude and accusing and made me feel like a pleasant for even applying.”

Helpful Report

Posted 5 years ago

“TERRIBLE! They tried to renew my insurance woth double price without asking me! No email, no phone calls. You realised that they are trying to rob you when you check your bank statement. They also charge double to unclaimed policies. No definitely recommend.”

Helpful Report

Posted 5 years ago

“Tried to rob us on our renewal by over £1500 on a multi car policy. The staff are untrained & rude. Everything is a problem. Don’t bother. One of the worst companies I have ever dealt with. NEVER AGAIN.”

Helpful Report

Posted 5 years ago

Admiral is rated 2.6 based on 1,708 reviews