Admiral Reviews

Name: Admiral
Rating: 2.56

2.6 Rating 1,708 Reviews

38 %

of reviewers recommend Admiral

Company Reviews

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2.6

Based on 1,708 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service & couldnt cancel renewal as wouldn't answer phones. They tried to charge me £80 for this. Excactly the same thing happened to my friend as he was with admiral. I went with esure insurance instead. Admiral have no customer loyalty. The tv adverts give an impression of professional service. Such rubbish.”

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Posted 4 years ago

“Have received absolutely appalling service with Admiral ! Left at the road side for hours. Cancelled our insurance and got assured of no outstanding charges. Months later get harassed for money and then threatened with bad credit and bailiffs ! They have stolen money from us for a service they have not provided ! Avoid this company !”

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Posted 4 years ago

“When you call in you are told a one minute wait, when you check online they state maybe up too one hour. They automatically turn any policy into an automatic renew, without informing the customer clearly (hidden 't in the terms and condition) then they charge fees for their dishonesty in trying to charge your card and make out you are being unreasonable. Really unpleasant customer service department, however they back down really quickly when you question their position. just a plain con outfit, beware and avoid,”

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Posted 4 years ago

“Cannot speak to anyone, the call just cuts off. The customer login portal is not available so you are directed to their telephone line when you are instantly cut off once you have gone through various menus. This is the worst car insurance company I have every used. There excuse that 'due to covid' is unacceptable some 10 months into the pandemic, there is no excuse for not having upgraded the customer login to allow all changes to take place at no cost to the customer. If they are unable to answer the phone they need to ensure their website enables customers to make all changes via this as they clearly do not want to speak to customers. No we won't be renewing with Admiral.”

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Posted 4 years ago

“Unhelpful and they only want to make money off you every way they can, there’s no loyalty for customers.”

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Posted 4 years ago

“I just change my driving license ie provisional to uk full licence they are asking 900 pound extra for updating licence.i have very bad experiences. For address changing they are asking300pound.for cancellation they are asking 166pound.”

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Posted 4 years ago

“This year during the first lock down, I decided not to re-new my policy, so rang up and waited on the phone for 50 mins and was told my policy wouldn’t be re-newed, however they renewed it and and have been asking for cancellation fee and additional charges, I have emailed many times which admiral stopped responding to after I asked them to check there phone records, Ive still heard nothing back, now all I get is letters to say they will send debt collectors, so I have paid the balance off now, only because I know the scumbags will keep adding additional charges. Keep away from this robbing insurance company!!”

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Posted 4 years ago

“After spending just over 2 and a half hours on the phone, giving my details then being passed to someone else, then the same again and again and again I said I'm not doing this anymore and the female at the other end said "I'm sorry your having a bad day", how dare she. We also had a quote off 344 but by the time we got on the phone it was 440. We've used admiral before and paid 327, our details have improved since then and our reward was to have an increase on renewal and a massive increase when looking for new insurance on a second smaller car. Like the government, insurance company's treat car owners as a soft touch (easy money)”

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Posted 4 years ago

“Using covid as an excuse to not answer their phones - funny disgraceful for an insurer of their size.”

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Posted 4 years ago

“Making a claim has been awful. Disgusting customer service and expected to claim back excess from a no fault claim myself. Waiting for payment and no reply to contact emails.. Disgusting will be changing insurer at first opportunity”

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Posted 4 years ago

“Scammers. Nothing more, nothing less. Whoever read this: DO NOT FALL FOR THE “LITTLEBOX PLUG AND DRIVE” DISCOUNT SCAM THEY OFFER YOU AS YOU ARRANGE AN INSURANCE WITH THEM. You will subsequently receive a communication that it has allegedly “failed to be installed in your vehicle”, and of course you will be charged every extra penny + £25 for good measure. I am making sure that this trick will cost those scammers more than what they stole from me.”

Admiral 1 star review on 13th November 2020

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Posted 4 years ago

“I'd give minus 100 if I could. They hit you with hidden charges during the year after I gave them a chance and renewed after I found cheaper. Go look on a comparison website as they are the worst. Gave them far more money than they deserved. the WORST company for car insurance.”

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Posted 4 years ago

“Rip off merchants”

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Posted 4 years ago

“Cancelled my insurance have been driving around with no insurance and with no notification from them that it has been only found out when I logged into my account . Advised they have not received documents which I sent and have verification they have been received also spoke with representative on the 19/10 . I’ve have the most stressful weekend havnt been able to drive my car since and no real reason why the insurance has been cancelled premiums have all been received. Have been advised by admiral to buy temporary cover until customer assurance looks into it. Do u use this company .”

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Posted 4 years ago

“Some words of warning for anyone thinking of using Admiral for home / contents insurance: As a loyal customer, with no claim history, I have seen their policy increase in cost by 262% since 2017, a period of just over three years. We decided to make a claim for damage to a TV and carpets after a near-fatal bleed, so filled in the relevant online documentation. We have recieved no guidance on how to proceed without having to constantly push and ask for information, which has been vague at best. E-mail responses are currently taking in excess of three days to answer. Telephone calls to their claims lines are 0333 numbers costing 12p/minute on VirginMedia landline. They are currently taking in excess of an hour to answer every call - that's £7.20 each time we call and we have been frequently cut off by their telephone system just seconds after getting to speak to an operator. We have a new-for-old policy with full accidental damage cover and wanted to replace a 4-year-old curved damaged Samsung TV, which is no longer available and originally cost £799.99, ourselves. Admiral want us to either take a model we do not want, or accept just £450 towards the cost of a replacement. Thanks Admiral - a very reassuring and compassionate service - As your adverts claim 'Always looking out for the customer' & 'Insurance for your home that you can trust'.”

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Posted 4 years ago

“Appalling excuse of an insurance company. They do no even deserve the one star and I would put 0 if possible. They will instigate claims from nowhere and leave them open on your policy if you mention anything to them including if no claim is even made. Best way to describe this amateur company is legal con artists. Do not insure with admiral there are plenty of better alternatives. Rather than protect you they will do anything in their power to make your premiums go up and are not reasonable people in the slightest. There are many reviews on here about how bad there services are and this needs to be recognised, and it needs to be reported to financial ombudsman as I will be doing if this is not resolved. Disgusting behaviour from this company.”

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Posted 4 years ago

“Avoid Admiral at all costs! Their business practices are deplorable. We had Admiral Insurance for a year. We were hit from behind by another car. It was uncontested that it was NOT our fault, and we have the police report to prove it. In good faith we contacted our own insurance (Admiral) to notify them of the accident (to which there was luckily no damage). Admiral responded by increasing our premium by over £700!!! Why!?! Outrageous!”

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Posted 4 years ago

“Long story short I was hit from behind after I stop at traffic lights 3rd party was also covered by admiral! I sent all my info in to the insurance company with in a week then had to wait months for the 3rd party info to be sent in also they can’t reach him by phone! After all that I’ve been offered a 50/50. Have I missed something, how is that 50/50 when hit me from behind when I was stationary joke! custom service is unProfessional not helpful at all, in the end I had to get a solicitors involved and now await a court date”

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Posted 4 years ago

“If I could rate them 0 stars I would. I took out a telematics policy and made sure I had business insurance and a significant number of business miles as I am a community nurse. I clarified this with the advisor on the phone before taking out the policy and they told me this was fine. 3 months down the line I am being penalised on their “telematics policy” for driving and parking away from home too much! When I questioned this with them they tried to tell me that I was meant to this as they told me they would monitor my driving and that just because I took loads of business miles out that they couldn’t predict the future and know I was going to drive around a lot??!! I don’t understand how they can let me take out and pay for loads of business miles on a telematics policy and then penalise me later for it, they should have told me this before I took out the policy!! I have never had any trouble with other companies on a telematics policy and driving around for my job as a community nurse. Poor customer service and missold me insurance!!!”

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Posted 4 years ago

“Disappointed with Admirals home insurance boiler cover after several phone calls with promise of call back & emails eventually after contact declined claim on a ongoing issue as negligence.”

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Posted 4 years ago

Admiral is rated 2.6 based on 1,708 reviews