Admiral Reviews

Name: Admiral
Rating: 2.56

2.6 Rating 1,708 Reviews

38 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,708 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor attitude towards people moving home - profiteering off a captive audience by charging unfair cancellation fees.”

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Posted 4 years ago

“I got vehicle insurance with Admiral. I had accident that wasn't my fault. The 3rd party insurance contact me about the claim before Admiral and offered repair and hire car. 5 days now, my car still not repair and no hire car... That is it and this will be last time I will buy insurance from Admiral.”

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Posted 4 years ago

“House insurance renewal policy fee upped by 20% from last year with no claims or changes. Only way to cancel auto-renewal is to phone and wait time is 30 minutes. Terrible terrible service”

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Posted 4 years ago

“I pay a lot of money for my admiral policy. When I did claim for an accident that I was not at fault ( not even in the car for) for I found their entire claims system very hard to use. I was told several times people would not talk to me on the phone and I should use the online service despite me telling them that there was no online option for what I needed. When I did get through I was out on hold for over 15 minutes at a time several times. They then tried to write my car off without assessing it and told me ‘they didn’t know the procedure for what to do otherwise’. I was then eventually told they would take it to a garage and that my excess would not be payable and that I would not have my no claims bonus affected. 3 hours after the car had been picked up they phoned me to arrange pick up and then claimed to have no idea where the car had been taken. I was then not contacted for over a week until I eventually called them when i was told it had been deemed a total loss the week before but no one had bothered to call me. I was then told at that point they would deduct my excess from the value of the car and refused to give me any aid in claiming my excess back from the other company. Overall I have found their service completley incompetent and unacceptable, I will not be renewing with them and would not recommend them to anyone.”

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Posted 4 years ago

“I am very unhappy with admiral. If I can give negative stars, I will. A customer buying a car insurance to looking for an insurance to help them when there have unexpected incident happen. But instead they gave you so much problems. My car had a small incident which only need cosmetics fixes in the front part of the car, but their approval garage is charging so high (literally double of what my garage will charge) that my car is considered being written off. When I told admiral I will want to get a second estimation from my own garage. They replied my car is now no longer fit to drive (which is very interesting because their recommended garage DROVE my car from my house to their garage, at least 30 mins drive), only few days later, after being inspected by their garage, my car is now no longer fit to drive. So I will have to pay to arrange a pick up. If my car cannot drive on the road, the only way is to send pictures to my own garage to get estimate. My question now is if my garage can provide estimation by just using pictures, why admiral approval garage need to take my car away and causing me so much problem just to get my car back? Other insurance company would send out engineer to look at the car and give estimates, so customer can easily get a second estimation if they have to. But admiral is happy if customer have to pay extra (much extras) to get their car back from garage. There is something really wrong with admiral's policy. Providing admiral insurance is not cheap, there are much better insurance companies out there and provide better services. I myself would not go with admiral again!!”

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Posted 4 years ago

“Received a email less than 2 weeks ago stating we owed them £420 even though the car insurance premium was paid in full for the year. Then just a matter of days later got informed by my bank they made several attempts to go in and take the money without my consent. I contacted them and because I previously contacted a insurance company regarding a query and it’s noted in my records as a no claim notification. Admiral basically still regard that as making a claim and because I didn’t originally declare this on taking the policy they decide all of a sudden they can charge me an extra £420 on top of my premium. NO CLAIM WAS MADE! SOOO after speaking to them they informed me they wouldn’t attempt to take the money for the next 7 days until they looked into things. Low and behold on the 6th day Icheck my bank and £420 has been taken. It was eventually refunded 3 days later but it shouldn’t have happened at all! After which they informed me they will unbelievably try again in another 7 days time to take the money. I’ve had to speak to my lawyers and make Right Of Access Requests so we can gather all the information and decide on how to deal with this. The girl Tracey who I’ve dealt with has been excellent but as a whole the company is poor. I’ve never had any previous issues with car insurance companies in nearly 20 years of driving!”

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Posted 4 years ago

“Stay away from this company unless you want to be insured by a company that isn't fit for purpose!”

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Posted 4 years ago

“Nah when you claim they will prosecute u later as fraud these effing UK insuranceshave glory hounds..never trust UK insurances..deceitfu savages”

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Posted 4 years ago

“I was a few days late with my pandemic, during a global pandemic - still paid within the month... and they put a default on my credit score that will last for SIX YEARS. Technically I didn't even default as I was still within the payment window. Avoid Admiral like the plague. Horrible company.”

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Posted 4 years ago

“Trying to obtain a Platinum insurance quote ,what a rubbish web site , will not accept my partners double barrel name name ,,, had to ring a call center , speak to trained robots , who even when been told that i have read all the terms ,etc went through an exhaustive re run of the web screen ,,, just went elsewhere ,, garbage !!!!!!!!!!!!”

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Posted 4 years ago

“This is not a company that you can trust. I was their customer and when i got point on my driving license they rejected to insure me again. This is not right when you are in trouble and you need help, they just say sorry and leave.”

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Posted 4 years ago

“Really awful customer service. When my car insurance was going to renew, I spoke with a telephone advisor to get several different quotes (I wanted to compare how much my insurance would cost with/without black box, when I change address, If I changed jobs, IF I changed my annual miles etc). The guy I spoke to was nice, he assured me nothing would change until i had confirmed any of the above, but my policy did change. My details were changed without my knowledge and as a result my insurance went up by £100! I called back to complain and a different advisor couldn't help me. She didn't understand what had happened and couldn't answer any of my questions (questions that the previous advisor could). She made me answer hundred of questions then gave me the same quote after an hour. Was a total waste of time. So I decided to leave Admiral and go elsewhere - I found MUCH cheaper insurance with someone else with ALL of the benefits that Admiral were offering WITHOUT a box. What makes it worse is Admiral have never got in touch to tell me when they will remove the box. They don't insure me anymore. They tried calling me ONCE and I couldn't take the call so they never called again. OH. and the had the audacity to write me letters asking why I had cancelled my direct debit to them even though they didn't insure me any more and my account was 100% paid! It's been a horrible experience and I wouldn't recommend them to anyone.”

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Posted 4 years ago

“Poor customer service They have been investigating my claim for over 7 months all now they can't honor my claim. Honestly I would never recommend them. They have failed me and my family. They are only to happy for you to pay for the policy but the moment you need it they move like snails”

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Posted 4 years ago

“Very poor customer service in relation to home insurance. Making online queries they ask for personal data for security via email which is also not good. Avoid this company!”

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Posted 4 years ago

“Admiral customer service is disgusting. Admiral took money from my bank without my prior knowledge further to the money already paid for insurance. When asked for a cal back I get emails instead. By far the worst company I have dealt with and would never use again!”

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Posted 4 years ago

“I've had the worst experience with customer support. Think twice before buying their products. I don't want anybody to go through what I've been through. My car broke down recently and the roadside assistance rookie broke the gearbox casing while trying to start it. The cost of repairing the damage is much more than I can afford. I've been going around in circles but between Admiral and The AA. Admiral refused to help me. They wanted to pass the blame on to The AA. They have zero empathy for my situation. I have little kids and I'm without a car for for 6 weeks now - it's 2 degrees outside and the nearest superstore is 3 miles away. I'm having to use public transport and putting my and my family's life in danger. Never felt so helpless in my life. If you love your car, your family and your life stay away from Admiral.”

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Posted 4 years ago

“Very poor online service. All the time problems with the flow of information.”

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Posted 4 years ago

“Admiral increased my annual premium on multicar insurance from £800 to £1100 following a claim on the windscreen insurance when Autoglass failed to replace the glass and I ended up arranging replacement glass at my cost after Admiral reneged on the contract. In short, they increased my insurance because I didn't make any claim that cost them anything. They sell insurance but then fail to honour contract when a claim is made, then for good measure, increase your premium.”

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Posted 4 years ago

“Admiral Customer ran into my parked car and I am out of pocket having to replace my vehicle which was in perfect condition and well maintained. Admiral customer was driving an Automatic Nissan Quashqai which she had just recently purchased and was inexperienced in it and was also driving with bare feet and flip flops, yet they feel I am due nothing for my stress, anxiety and inconvenience. DO NOT GET CAR INSURANCE THROUGH THIS COMPANY. WOULD NOT TOUCH THIS COMPANY WITH A BARGEPOLE.”

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Posted 4 years ago

“I missed Nov payment. I assumed they would take double today but no payment came out so I rang them. After 20 years being with Admiral they cancelled my policy with no warning! I got abit upset on the phone, they told me I lost the right to pay monthly & only full payment was possible. I explained I could not afford to do it this way, her reply to me was it looks like you will need to look elsewere have a good day! In the whole 20 years of being with Admiral I've never experienced this attitude before. Within the hour I joined AXA for half the price!”

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Posted 4 years ago

Admiral is rated 2.6 based on 1,708 reviews