Name: Admiral
Rating: 2.56

“Invoved in an accident which was my fault. Insurancr wrote of the car. Conflicting information depending on who I spoke to. Toon ages for a settlement and once i got the offer recieved, I was getting 230 pound. Disgusting company”

Helpful Report

Posted 5 years ago

“WORST EXPERIENCE EVER - without any accident, any claim whatsoever the premium increases by 70% - this is just a rip off!”

Helpful Report

Posted 5 years ago

“My daughter was hit in the rear whilst at traffic lights other driver got out and apologised and swapped insurance details also with admiral so thought this was pretty straight forward so no police involvement, contacted them with the details and was well treated on the phone. Heard nothing for a couple of days so called them to be told the other driver had said my daughter had rolled back into him??? We have legal cover with them only to be told as they are representing the other party we have to use some other legal company even though we reported the accident not the other driver. We have now been told that as there were no witnesses it goes as a 50-50 blame. Ok now they are not responsible for a lying scumbag changing his version of events however they are to blame for poor ie nil communication sitting on the case file for weeks without looking into it fully and just a total lack of understanding, these people are thieves and I will be taking my custom elsewhere. Stay away from this company they are so nice and very friendly whilst you are looking at purchasing as soon as you are making a claim that’s when you will get nothing but problems guarantee’d”

Helpful Report

Posted 5 years ago

“Have found this company dishonest and abusive.”

Helpful Report

Posted 5 years ago

“admiral have got to be one of the worst insurance company.s ever dont do it go with someone else”

Helpful Report

Posted 5 years ago

“Appouling. Bought 1 year car insurance only to discover that policy is for 130 days... what a scam....”

Helpful Report

Posted 5 years ago

“Awful. takes ages for phone to answer. You have to tap in policy number, date of birth, postcode - and then they still ask for all the details again. And again, and again - as they pass you around and noone knows what they are doing. after 20 mins I was back in a queue because the guy didnt understand what I wanted. Admiral - wake up - these are your procedures. It is not for your customers to understand. I wanted to renew my insurance. apparently that didn't require 'renewals' because I was joining another policy I have with you. So I had to queue for Customer Service - and then repeat all my information - and the guy still didnt get it. Awful awful awful”

Helpful Report

Posted 5 years ago

“I would describe this company as thieves.... Basically they take your money and ensure that you get no service when you need it... Just to give some context, a delivery van reversed into our car, parked on the driveway... They refused to let us use a BMW garage (we have an M4 so the we wanted to make sure it would not lose value), Admiral would not claim on the delivery company even though we had footage etc. They wanted us to make a claim and affect out NCB + declare on next insurance subscription that we made a claim. So we had to sort everything out ourselves with the delivery insurance... So basically Admiral may as well not exist. A week later, we had another issue with our second car, and they refused to count it as not our fault (we got undertaken on a motorway...), they put a trike against the wrong driver and there was nothing we could do about how they counted it. I just won't ever get back with them, I hate them so much. We also had friends who had issues with them, really wish I had listened to them now...”

Helpful Report

Posted 5 years ago

“DO NOT INSURE YOUR SELF WITH ADMIRAL. My vehicle was stolen over 3 months ago and I have a crime number from the police and CCTV to prove my vehicle was stolen in the early hours of the morning. I sent them all the details they required within the first 7 days of the incident. ADMIRAL HAVE STILL NOT PAID ME OUT. They do not seem to care about me as a customer and do not contact me to keep me up to date. I have repeatedly sent emails and called them but they make up different excuses all the time. I am unable to buy a new van for my business as they have not paid me yet so it is costing me a lot of money to hire a van temporarily. I'm sure they would have resolved this issue if I was covered for a courtesy vehicle from them if my vehicle was stolen but I wasn't covered for this. DO NOT INSURE YOUR SELF WITH ADMIRAL. I would rather pay extra and get insured by someone who cares for there customers.”

Helpful Report

Posted 5 years ago

“My car was stolen on 20th of October 2018... Yes thats correct 2018 a year ago! I was treated like a criminal trying to say I made it out like it was stolen. When I was attacked at the car keys taken and the car later found crashed, police took forever as well to get the DNA results. Finally proved I was not the driver they closed the case June 2019. Admiral still refuse to pay out until they get a full report. Someone please explain to me how it takes 4 months to get something sent across? In all that time I have been paying £490 a month for the car. I'am paying for a car I have not had nearly for 13 months. Its really made my life stressful and affected my health. My new car I made sure I stayed well away from Admiral and I also got my parents to change over as well.”

Helpful Report

Posted 5 years ago

“My car was stolen on 20th of October 2018... Yes thats correct 2018 a year ago! I was treated like a criminal trying to say I made it out like it was stolen. When I was attacked at the car keys taken and the car later found crashed, police took forever as well to get the DNA results. Finally proved I was not the driver they closed the case June 2019. Admiral still refuse to pay out until they get a full report. Someone please explain to me how it takes 4 months to get something sent across? In all that time I have been paying £490 a month for the car. I'am paying for a car I have not had nearly for 13 months. Its really made my life stressful and affected my health. My new car I made sure I stayed well away from Admiral and I also got my parents to change over as well.”

Helpful Report

Posted 5 years ago

“Had the worst experience ever with Admiral Insurance. After we were involved in a crash, their "investigator" failed to get CCTV footage that showed the other driver was liable. They then said that their investigation was based on photos both drivers supplied and Google Maps. Admiral then rolled over and said that I was fully liable, rather than sharing equal responsibility because they had failed to obtain the CCTV footage. Not to be trusted.”

Helpful Report

Posted 5 years ago

“I suspect that those of you that are giving Admiral 4 or 5 stars are basing it on the fact that you got a cheap quote? Admiral are hopeless in the event of a claim: Poor Payout - Bottom book values that they will not negotiate with you - you will end up out of pocket. Even if the claim is via a 3rd party and not your fault! Poor customer service: Rude arrogant and incompetent staff. Bullying tactics are used. Particularly when they have collected your car - that you cant get back.... Ive been waiting 8 weeks for a payout. No car, no money, no courtesy car. They are pathetic. Please avoid. You wiull be glad you did if you are unlucky enough to need to claim.”

Helpful Report

Posted 5 years ago

“I had been a loyal customer with Admiral for several years. I thought that they were a professional company. This is indeed not the case and becomes immediately apparrent as soon as you need to make a claim. Please avoid. they are cheap for a reason. The expense will come if you need to claim: Less than bottom book payout - no room for negotatiation. Will not allow you to buy the slavage back - so if you have a car that you want to keep / repair dont let them take it. Good luck getting a courtesy car. Best advice is not to use them. The Ryanair of car insurance. And that unfair to Ryanair.”

Helpful Report

Posted 5 years ago

“Would not recommend. They are here to cover you when accidents happen however they have failed to do so! Smallest bump and they cannot settle it and left it go to further!”

Helpful Report

Posted 5 years ago

“Avoid this insurance company at all costs.. they have stolen money from a business account without authorisation.. This is criminal and this company needs to go under..”

Helpful Report

Posted 5 years ago

“Money for insurance payment after my daughter car accident were taken off the account 10 days before the discussed date on the phone with customer service. Absolutely outrageous and unlawful to do this. I don't think people know what they doing.worst company ever.”

Helpful Report

Posted 5 years ago

“They don’t pay out for Thomas Cook failure even on platinum account but multitrip do!! My daughters £15 a year insurance is giving her the money my admiral is not!”

Helpful Report

Posted 5 years ago

“I wish I could rate them lower. I have a home insurance policy and motor insurance policy with them. I had submitted a home insurance claim with them couple of months ago for a bathroom leak. The leak damaged the dining room ceiling downstairs along with the chair pads of the dining table. A company called Claims Consortium Group (CCG) deal with home insurance claims for Admiral. After months of delaying and chasing them, they came back with a pay out which was 10% of the what the bathroom fitters / plumbers had estimated it would cost. The whole point of insurance is to provide assurance & coverage when things go wrong. Admiral is there just to take your money and harass you when you are in a worse mental state. Never again.”

Helpful Report

Posted 5 years ago

“Terrible customer service no interest in existing customers. I was charged £19 to change one digit in my address. I moved from a ground floor flat to a first floor flat but according to the man I spoke to there is no difference in the security so told me my premium would stay the same. An absolute scam avoid at all costs. I for one will never go near them again.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Admiral Reviews