Name: Admiral
Rating: 2.58

“I had my beloved mercedes Vito stolen in June. They tried to steal it 2 previous times and in the third succeed. Rang admiral to report it after contacting the police they where great. Until that is the very next day hot a bill for £600 wanting my full premium. Fine okay they wrote that off if I was willing to insure another vehicle. I had to chase them up at every point of this ordeal, my car seats for the kids, personal effects payment of £150 my 59plate mercedes Vito which I bought for £5000 2 years ago has now lost 40% of it value. I had just done some work to it and it looked great. I also had a stereo and dvd player in my vehicle which they refused to pay out for, if my stereo was fitted when I bought the vehicle then this is covered by the market valuation, if like my dvd was fitted afterwards then this is not covered either, so when are audio and visual covered by my insurance policy. They also refused to pay for items which had just been fitted which again is fair enough but when my vehicle has been recovered and I phoned them to ask for the item's which they have not paid me for and was not covered by the valuation they said that would be fine but as they where waiting for the auction company to pick the vehicle up from the recovery company as the police where still busy with it, I would have to wait, but they would call me to let me know when I could retrieve the item's. This was not not true as the vehicle was picked up five days prior and I also spoke to the auction company who stated they had the vehicle. I am still waiting for the phone call about my items and my vehicle has now been put up for auction and I wanted it back, I asked if I could buy it back as and they refused also. They have made me feel like a criminal and I am out of pocket by about £5000 due to admiral insurance never again will I use this company they have lied all the way through the process. They can't open emails or call you back, they tell you that there systems are down or not working properly when they have to deal with anything difficult to answer. Absolute rubbish I will be putting in a formal complaint. Disgusting.”

Helpful Report

Posted 5 years ago

“Having been chasing for an update on a home insurance claim since March. Standard email saying apologies for the delay and then nothing until I chase again. Still don’t have an outcome and I have a huge hole in my bathroom ceiling and a bathroom that I cannot use. I have two small children and being without the main bathroom for so long is simply ridiculous. I paid for a gold package and the customer service has been shocking. Quick enough to take your money but don’t want to help when you need it. Please avoid at all costs.”

Helpful Report

Posted 5 years ago

“tried calling for quote 3 times and first time held on for 30 mins got no where. rang again on different number held on for 20 mins no answer. rang a 3rd number and guess what still hanging on for about 10 mins so give u on admiral”

Helpful Report

Posted 5 years ago

“The send a letter to me about upload somw pic of my driving license when i was on holiday. They send leter 02.08 with 2 weeks notice and warning if i will not upload those pic they will cancel my policy. The letter came 19.08. I was without a cover for few days and i didn't even know that as they didn't call or inform me in any other way. They cancel my policy. When i got the letter and call them they said that i need to pay cancellation fee now and upload my driving licence. This is a joke. How you can just send a letter and thats it? If i was traveling with that car on my holiday i would be not insured and i would not even know that!!!”

Helpful Report

Posted 5 years ago

“when my policy was due for renewal I could not log on to the website, after being on hold for 45 minutes I tried the live chat where I was told that I would get login details in 24 hours, as this would take me over my renewal date I told them to cancel my policy. Then they took an inflated renewal from my account and when I called I was told it will take TEN WORKING DAYS to refund my premium. They have almost £400 of My money they took out of my account without my permission. This is the worst customer service I have encountered in over 50 years of driving”

Helpful Report

Posted 5 years ago

“Don’t go with them even if they offer a free insurance!!! They just gonna adding things and charge you every couple of months for nothing. I had to pay 2 administration fees so far each 19,99. And 150£ for getting another driving license in UK.( It meant to decrease the price). Just avoid them at any cost.”

Helpful Report

Posted 5 years ago

“Don’t go with them even if they offer a free insurance!!! They just gonna adding things and charge you every couple of months for nothing. I had to pay 2 administration fees so far each 19,99. And 150£ for getting another driving license in UK.( It meant to decrease the price). Just avoid them at any cost.”

Helpful Report

Posted 5 years ago

“I am 43 years old I insure my wife’s qashqai and my weekend car Subaru Impreza and pay £409 a year for both Someone hit my car in a car park and he wanted to go through his insurance not pay me outside the insurance I was advised to contact contacted my insurance even though I was not to blame they pushed me to have my car fix by them I said no because I do car body work for a living So I didn’t claim and fixed the car myself just phone admiral to renew both my cars insurance with the company I have been with for years and because I mentioned to them about someone ran in to me and I didn’t claim my insurance has gone up £400 so now they want £800 a year wtf time to leave a insurance company I thought was good At least dick Turpin wore a mask when he robbed from people A very unhappy customer”

Helpful Report

Posted 5 years ago

“Renewal was twice the cost of other insurers. Phone told them I would not renew and they send me a bill for £87 and nasty chasing letter. Do not use, terrible company.”

Helpful Report

Posted 5 years ago

“Day 53 Still no reply or update”

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Posted 5 years ago

“Horrible insurance company, refused to deal with TPins, in breach of DPA by claiming claimant refused to settle the claim, encourage car hire company retrieve the replacement car in 24hour. Then provide a very low offer, stressing claimant to accept the offer. Tactic does not work, provide the final settlement on the following day and close the claim on the day after. Admiral is fully aware that Ombudsman do not have the authority looking into third party case as it does not fall under the definition of the customer.”

Helpful Report

Posted 5 years ago

“Not a lot people know this, but if you have an uninsured driver hit you and Admiral can't recover their costs, they leave the claim open, which means your premium increases at renewal and are loaded by other insurers. Admiral's defence is they consider you at fault as claimants who are hit by uninsured drivers, "drive in rush hour or on typically danger'us stretches of roads or parking in busy roads" VERY FEW OTHER INSURERS ADOPT THIS”

Helpful Report

Posted 5 years ago

“They had the cheapest offer, but after I had to call them to inquire about the claims process (someone had scratched my car), they cancelled the renewal because they would have to double the premium! Though I never filed a claim and never received any money from them! Terrible customer experience.”

Helpful Report

Posted 5 years ago

“Admiral are dishonest, unprofessional and unfit. FCA should remove their licence immediately.”

Helpful Report

Posted 5 years ago

“Overpromise-Under deliver. Do not return calls, share personal details with third party... Claimed I was dual insured based on data base..told me I had to prove otherwise. Upon investigation I was not dual insured the other policy was the previous owners(Traders insurance) yet instead of investigating first they informed claimant that I dual insured...”

Helpful Report

Posted 5 years ago

“Prefer no stars, got falsely accused of hitting another car..spent 4 weeks trying to prove that I was not responsible despite engineers report, Police View CCTV AND CHECKING VEHICLE... Complete lack of customer service/care chose to take claimants version despite the fact that obtained personal details fraudulently and blatantly lied to Police... Claimant also has same insurance company “Conflict of Interests” In balance of Probability...not facts...”

Helpful Report

Posted 5 years ago

“Not happy with cancellation charges. Rochit in customer services tried to justify charging £57 to cancel my policy, despite having a week of policy left before my next payment. Very unhappy with this service.”

Helpful Report

Posted 5 years ago

“Experian advised I had a 95% chance of acceptance on an admiral loan Using the same details as on Experian I applied for the loan and it came back need to do some further checks, fair enough Then received an email the following saying it was declined Rang to find out why Was fobbed off First saying my credit score isn’t good enough, I said what at 942 out of 999? Need a better excuse... Affordability: your overheads are too high I said my ONLY overhead is my car which is what this loan is to pay off It’s £27k atm and I’m going to refinance with this £15k loan and pay the rest with my savings right now so again, try again with a better excuse and stop fobbing me off And they said oh well it’s against our company policy to divulge any further information I said it’s against my policy to apply for credit that I might get declined for because I haven’t built up an excellent credit score from applying for credit therefore when I’m told it’s 95% likely I’ll be accepted I’d like to know why I wasn’t accepted He repeated himself again saying it’s against company policy I have never felt so undervalued as a customer and felt so fobbed off I felt it extremely disrespected and felt the least they could offer was a valid explanation I guess “against company policy is” You’re too good for us as we won’t make any money from you defaulting”

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Posted 5 years ago

“If I could give 0 stars for awful service I would. Brief back story - I was stationary in traffic when a car approached too quickly and went into the back of me. How would I describe my service from Admiral from day one - They do not want you to proceed with a claim. They bully you to withdraw your claim and threaten court orders. They request endless pieces of evidence if you do proceed, then... They will sit on your undeniable evidence and will not process it until you ask them SIX times. They will judge your tone in a phone call or in a letter and use it against you. They will threaten charges and advise you that your claim will go to small claims court and you will lose. They disagree with you and will push and push you into submission so that you don't proceed with the claim. They allow the other side to accuse you of lying and demand orders and hearings. They doubt your injuries and question your actions 6 months after the incident. You will go through 4 different people with regards to your claim. The entire process of this small claim took over 9 months. When you finally get a settlement they state it'll take up to 4 weeks to receive payment, it took 7 weeks and 3 additional chase phone calls. Most people would have given up and not continued with the claim however I did push on, regardless of the stress and disruption this ordeal has caused me. Admiral were absolutely awful to me and treated me with absolutely no respect. They were just bullies who didn't want the paperwork or the hassle. Do yourself a favour and pay a little extra on your car insurance and go with someone else!”

Helpful Report

Posted 5 years ago

“My daughter took out insurance with Admiral in August 2017. She had just passed her test and went for an insurance policy which involved a telematics “black box” being installed in her car as this kept the cost down. One of the stated benefits of this was that it would help clarify fault claims in the event of accidents. The box was fitted incorrectly by Admiral initially - a fault they only picked up after several weeks although it was put right eventually. In June 2018 they kept calling her about an accident that had been reported to them by a Direct Line customer who had indicated my daughter’s car as having caused the accident. In fact, the car was not driven on the day in question, a fact she verified by sending in a statement from her boss, who was on a 48-hour shift with her at a residential facility for children, making clear that she did not leave the premises on the day the accident was said to have taken place. She also asked them - on many occasions - to check the telematics data which would have proved her non-involvement but they kept on refusing on the (bizarre) grounds of “data protection”. They did not accept her employer’s evidence as proof, an independent inspection proved - according to them - “inconclusive” and they would not check the telematics data. Consequently, the case remained open with no evidence that Admiral were doing anything to resolve it despite repeated requests. I had paid for the insurance on my credit card initially and, when checking my statement, was shocked to discover Admiral had taken nearly £2500 out of my account without asking either my permission or my daughter’s, or even alerting us to their intention to do so. They admitted this was an “error” and refunded the money but told my daughter she would have to pay this sum up front to renew her insurance as they wanted a large deposit against the claim being settled against her. She did not have such a sum and she needed a car for her job. Because of the outstanding claim no one would insure her either at all or only for a huge sum so she had to take out a series of one-month temporary policies costing on average £200 a month while battling with Admiral to sort this out. EIGHT MONTHS later, after her latest complaint (and having paid about £2000 in temp insurance) the complaints guy from Admiral called and asked why no one had checked the telematics data. WHY INDEED? He did so and within a couple of minutes confirmed that the car had been stationary throughout the period this accident was meant to have occurred and said they would remove the unresolved claim from their data. She took out a policy with RAC but after a couple of weeks they cancelled it because they had received data from Admiral still showing this outstanding claim they said they had removed. Because of the policy cancellation (and despite Admiral contacting them to confirm their error) they quoted her a much higher price to start a new policy. She went elsewhere - and exactly the same thing happened because of Admiral’s failure to remove the data in a timely fashion. Following the unequivocal evidence provided by the telematics data that she had no involvement in this supposed incident they sent her a cheque for £300 and said the matter was closed - no negotiation, no offer to discuss the matter, just washed their hands. Being about 15% of the amount she was forced to pay for temporary insurance because of their appalling service, and taking into account their unauthorised raid on my credit card to the tune of a few thousand pounds, this was paltry enough. To add insult to injury they have refused to offer even an apology for the wrong information being given to other insurers let alone any compensation. My daughter now works for a charity located in the depths of the countryside with no public transport links and is totally dependent on her car for work. Due to Admiral’s negligence she was left stranded there without insurance after the new insurer cancelled with immediate effect - not once but twice. All attempts to sort out the dubious claim against her and all subsequent matters have been met by Admiral with disinterest, inaction, incompetence and evasion. This is truly shocking behaviour by a company which clearly cares nothing for the plight of its customers. My advice - avoid the hassle, stress and expense and go elsewhere.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Admiral Reviews