“Terrible company. Used them about 10 years ago and was really impressed with their prices and service. This time round the service has been shocking and they've charged me an autorenewal charge which is a 3rd of the cost of my policy for a renewal I didn't want or authorise. I'd advise using a proper company like Direct Line rather than these these thieves”
“DO NOT USE ADMIRAL - WASTE OF TIME - LOST 3 HOURS OF MY LIFE and I was only trying to buy an insurance quote - have now bought elsewhere in minutes - thank you Ageas!”
“Admiral do not care even remotely about their customers, and have dreadful policies put in place for their car insurance. Crash took place 13/03, still no courtesy / hire car on 22/03.
Policy states that to receive a courtesy car, their approved garages must approve the repairs on your vehicle. Then, they will be the ones to provide it, not Admiral. The joke is that none of their garages have courtesy cars available until April! So, given this, I pushed to receive a hire car. They state that hire car cannot be provided until one of "Admiral's Approved Technicians" checks the garage's report and approves that the vehicle is repairable.
If the garage approves the repairs, that means it's repairable!!! I don't understand who wrote their policy. They seemingly only have one technician working at Admiral, as I have to wait in a queue of other approvals that need completing.
Fantastic! Would not recommend Admiral Car Insurance to my worst enemy. Can't wait to take this to the ombudsman...”
“All was good until had to make a non-fault claim. They decided to write-off my car. Copart has collected the vehicle in 2 days, only after collection Admiral came back with "market value" offer which was in fact a "trade value". I'm working in motor industry for over 5 years and provided them valuations from CAP Hpi and AT Dealer Portal, platforms that are mostly used for underwriting vehicles in UK. They came back with a total increase of £300 which is still over £1000 below retail market value.
I'm raising a complaint with Financial Ombudsman Service.”
“Awful company to deal with, terrible communication. No interest in customer needs. Would not recommend, spend your money elsewhere as they are not a reliable insurance company!!”
“A non fault accident with an Admiral policy holder.
I spent literally hours trying to reach the correct department as followed on their menu system
, only to be told having waited 40 minutes that it was a different section so waited a further 30 minutes And the phone just cut off SO fustrating. They have NOT settled my claim which was derisory in the first instant AVOID THIS COMPANY. how they remain in business is a real mystery.”
“To everyone who reads this please do not insure your home insurance with this company the price was ok but the customer service and the way they dealt with my claim and took a year was disgraceful especially the chap that came around to see the damage it's like he didn't have a clew of th work and had a chip on his shoulder and he had no customer service skills honestly I was shocked and when I told the guy that was dealing with it he wasn't realy bothered and made out As if I'm making something up I wouldn't recommend this company at all....”
“What a truly vile company this is. Prior to my home insurance auto renewing on 6 Nov 2021 I wrote to Admiral requesting they substitute one expensive item for another of the same value, after a month I received no acknowledgment or documents. I then wrote to the UK Managing Director Christina Nestares, not unexpectedly I didn't get the cutesy of a reply from her either. The documents eventually arrived after Christmas together with a demand for a further £25 for making the substitution - I immediately rang them and spoke to a charming young lady who removed the item in question and cancelled the additional charge together with the auto renew for next year as I obviously won't be using this disgraceful cowboy outfit again.”
“Rip Off - Worst insurance company ever. We have a comprehensive policy & someone crashed into our car while we where parked. Its been 19 days and Admiral have not bothered to organise repair or a courtesy car, they dont reply to emails or calls. Never use them or Elephant / Bell etc all their other trading names. Aweful company - will be reporting them to Insurance Ombudsman.”
“disgusting that they add an automatic renewal to your policy without your knowledge or agreement and then make it very difficult to cancel the renewal, you end up on the telephone to them for 45 minutes trying to stop a renewal that you did not want in the first place!!!”
“Absolutely useless company, appalling customer service. Took weeks of constantly chasing them up for insurance money to purchase another car. 3 months after a non fault claim and they Still owe me £310 excess money. Would give zero stars but not allowed. Do your self a favour and Steer clear of these scammers”
“Still waiting for car to be inspected after 5 months! They claim to require a police report before they can handle the claim, stating that 'in the majority of cases we require a police report, which can take some time to arrive and we may decide to repudiate liability under the terms of the policy if the police decide to prosecute'. They continue by stating that they are unable to identify the precise Condition of the policy upon which they will repudiate!! A complaint to their C.E.O. has simply been referred back to the original handlers! Utter imcompetence! Avoid like the plague.”
“appalling customer service 1 hour on the phone and no answer. try to contact online and waiting time gets longer. find a company that actually responds to customers”
“Please please please do not touch this con artists ! There is not room anymore in my life for stress like this kind , sooo unprofessional I have cancelled my policy with them before the annual review as because they was charging £700 more then other insurance companies! Then I get letters to say I owe them £25 pounds for cancelling the direct debit and bad credit will follow! Con con con ! Very upset and distressed as I’m a good punctual payer and top credit rating!
Never again ! I’ll tell all my friends not to touch them !”
“Avoid! Had accident a week ago, still waiting for courtesy car. I have added this option because I need a car for work. Poor customer service. Spend how many hours on the phone, they don't even bother to call back.”
