“My daughter was involved in a collision that was not her fault and then was told that her car was a right off and that she would only be given half the worth of the car.
So she would be losing over one thousand pounds. I then tried to deal with Admiral my self and I can only say it was like hitting my head against a brick wall. My daughter had dash cam footage of the collision that wasn't given to the other insurance company until 24 weeks after the collision when I complained. They told the other insurance company that the car was a totally written off and they got full payment for it even though it was fixed for less than half of the price. I can not believe how incredibly bad Admiral is. I can only say Avoid.”
“Horrible user experience. We were figuring out for good half an hour with my wife how to cancel her car insurance auto-renew which is clearly on purpose made as hard as possible to do.
First we found out it is not possible to reply to the auto-renew reminder email to tell them you don't want to renew. Then, when logged on Admiral website, there's no way to cancel from the website.
The "customer support" chat is AI powered and not particularly clever one neither; you type in what you want to do and it replies with nonsense.
Then we learned the only way to cancel the policy auto-renewal is to call Admiral on telephone. Surely these lines are now closed because it is out of office hours.
Every car insurance company my wife and I dealt with in the past allow cancelling auto-renew from their app, website or by simply sending them an email at minimum.
This is highly time consuming, annoying, unacceptable and should be illegal if it is not already.”
“insured my corvette c5 through them ,filled in details correctly,and was given a ploicy. Half way through the policy i tried to insure another american car on a multi car policy,which they said WE DONT INSURE AMERICAN CARS and thought my corvette was some sort of family hatchback like a astra.This is a huge company with ideas like this is frightening and they tried to cancel the policy and blame me.,i was having none of it and they honoured the policy to the end.these people are rogues you have been warned”
“Totally useless legal insurance
Had an accident where (so-called) 'third party' (the other driver/their insurance) immediately accepted liability.
After two full working weeks Admiral legal insurance have not given any useful legal assistance - other than declaring themselves incompetent (after 1 working week of waiting with phone lines closed) for defending my financial losses to third party, not having made any decision - or entered any meaningful conversation about whether they provide a lawyer to get involved etc (another 7 days after their own law firm had declared themselves incompetent).
Admiral insurance also initially tried to persuade me into me letting them handle the case - which would have cost me (with very high likelihood, given the prompt response of the 3rd party insurance) £500 of excess fees. Great, thank you Admiral”
“Every time you speak to somebody the terms of your policy change. They tell you they will pay out but every time you call up they speak to "a senior" and it turns out you aren't covered. Don't waste your time”
“What a joke!!! Signed up for home insurance. Never received confirmation. Could not set up an account. Told countless time they would email documents but nothing ever arrived. Told I had an online account but could not reset my account to get a new password. Never anything in spam folder. The irony is when I cancelled the account they sent me an email which arrived - bonkers.”
“AVOID AVOID AVOID - Absolutely horrible insurance to deal with had an accident back in February which was deemed as a fault accident on my multi car policy which wasn't the case fought with them for months for them to change it as I was paying for two insurances when I only had 1 car tried to cancel the policy which they refused to do multiple times saying I was due the full premium which is nonsense as its a non fault claim after 20 plus phone calls they finally agreed to the non fault case and agreed to cancel the policy still waiting written confirmation of this would never go back with admiral AVOID at all costs there insurance tripled when I had this accident when other insurances were half the price”
“Disgusting company, I was hit from behind while waiting at traffic lights, in February 2020 and I’m still fighting my case now in summer of 2021
The other driver was also insurance with these guys, how can it be 50/50 when I was stopped at traffic lights! Even had him
on video admitting fault.
Still fighting the case to this day! we agreed I wasn’t at fault and agreed a pay out, signed all the paper work thought it was over!
Now these idiots have changed they minds and want to lower the offer! How can these idiots continue to run a company like this and get away with it. All the reviews below are all 1 stars, if there was a no star option I would definitely take it.”
“Admiral refused to accept my claim for theft after my laptop was physically stolen out of my hands and it is covered under my contents insurance. The case handler was dismissive and made zero attempt to resolve the claim. Poor from start to end and left me now, without a laptop, unable to claim and disappointed in Admiral”
“Will never get insurance from these guys again!
In order to keep the discounts I got, i had to set up in my car Admiral Plug and Drive Unit which is tracking how i drive for 6 months they say, there was nothing said about that in initial advertising, I feel it's against my data protection policy! Now if I cancel this plug I'll be fined £500 and the monthly payment will go double up.
Highly disappointed with their policy. Thinking how i can cancel and change this insurance provider.
Stay away from them !!!”
“STAY WELL CLEAR. I informed Admiral I was cancelling my monthly payments of £30 as I had scrapped my car in July 2020 and no longer required insurance. They proceeded to try and steal 3 further monthly payments from my bank and now have a debt collection agency chasing me for 3 monthly payments I had cancelled. Don't become a victim of these law breakers, they are not interested in helping customers, they just want to steal your money!! STAY AWAY!!”
“I got vehicle insurance with Admiral. I had accident that wasn't my fault. The 3rd party insurance contact me about the claim before Admiral and offered repair and hire car. 5 days now, my car still not repair and no hire car... That is it and this will be last time I will buy insurance from Admiral.”
“House insurance renewal policy fee upped by 20% from last year with no claims or changes. Only way to cancel auto-renewal is to phone and wait time is 30 minutes. Terrible terrible service”
“I pay a lot of money for my admiral policy. When I did claim for an accident that I was not at fault ( not even in the car for) for I found their entire claims system very hard to use. I was told several times people would not talk to me on the phone and I should use the online service despite me telling them that there was no online option for what I needed. When I did get through I was out on hold for over 15 minutes at a time several times. They then tried to write my car off without assessing it and told me ‘they didn’t know the procedure for what to do otherwise’. I was then eventually told they would take it to a garage and that my excess would not be payable and that I would not have my no claims bonus affected. 3 hours after the car had been picked up they phoned me to arrange pick up and then claimed to have no idea where the car had been taken.
I was then not contacted for over a week until I eventually called them when i was told it had been deemed a total loss the week before but no one had bothered to call me. I was then told at that point they would deduct my excess from the value of the car and refused to give me any aid in claiming my excess back from the other company.
Overall I have found their service completley incompetent and unacceptable, I will not be renewing with them and would not recommend them to anyone.”
“I am very unhappy with admiral. If I can give negative stars, I will.
A customer buying a car insurance to looking for an insurance to help them when there have unexpected incident happen. But instead they gave you so much problems.
My car had a small incident which only need cosmetics fixes in the front part of the car, but their approval garage is charging so high (literally double of what my garage will charge) that my car is considered being written off. When I told admiral I will want to get a second estimation from my own garage. They replied my car is now no longer fit to drive (which is very interesting because their recommended garage DROVE my car from my house to their garage, at least 30 mins drive), only few days later, after being inspected by their garage, my car is now no longer fit to drive. So I will have to pay to arrange a pick up.
If my car cannot drive on the road, the only way is to send pictures to my own garage to get estimate.
My question now is if my garage can provide estimation by just using pictures, why admiral approval garage need to take my car away and causing me so much problem just to get my car back?
Other insurance company would send out engineer to look at the car and give estimates, so customer can easily get a second estimation if they have to. But admiral is happy if customer have to pay extra (much extras) to get their car back from garage. There is something really wrong with admiral's policy.
Providing admiral insurance is not cheap, there are much better insurance companies out there and provide better services. I myself would not go with admiral again!!”
