Name: Admiral
Rating: 2.58

“Some one hit my van whilst I was in swimming, I called to see how much my excess to would be to decide what to do. My excess was £400. So decided to pay for it myself as it wouldn't cost thst much. Now I've an incident against my name. Although it was no fault of mine and I never claimed. My son has me down as a named driver and it's put his insurance up by £150 a year. What an absolute con. Absolutely terrible”

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Posted 5 years ago

“Can't believe that my insurance would go up by £90 be cos my wife had a not her fault accident in 2017, said people who had a no faukt accident were more likely to have one in the future!!! Absolutely disgusting Admiral, shame on you!!!!”

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Posted 5 years ago

“Terrible service”

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Posted 6 years ago

“We recently had an accident with an driver whose insurer was Admiral car insurance. The driver hit us from behind while we were stopped in traffic and admitted liability. Insurance details were exchanged and things were progressing as expected. We were contacted directly by Admiral car insurance who offered to repair our car directly rather than going through our insurer as it would be quicker and easier. As the damage appeared to be a damaged bumper and dislodged parking sensor, and Admiral offered a cash incentive, we agreed. This was 4 weeks ago. Our car still has not been repaired. We have had to make repeated phone calls to Admiral to chase them on dates. When our car went in for repair it was returned to us the same day and instead of being repaired is actually worse than when we dropped it off, the bezels around the parking sensors are now missing and the parking sensors no longer work correctly. Admiral have repeatedly said they would call us back and haven't. We have ended up with Admiral trying to get us to deal with the repair companies (yes companies, we are on our second now) directly. This has been a horrendous experience and the cash incentive has been in no way any compensation for dealing with this inept organisation. I genuinely feel sorry for anybody who has insurance with them”

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Posted 6 years ago

“I have to say I have had a lot of good experience using admiral, due to price and the people you speak to, however I have had to make a claim for the first time and the cheapness has out shun how bad they are as a company, great service like a snake. They are all smiles and niceties over the phone,. While they aim the knife at your back. Why do we have insurance based on a system that doesn't follow the trend of the market, but follows the trends of some book, that the average person will never purchase. My car was involved in an accident, I was to blame, since you should never trust someone's indicator. So they have written my car off, but undervalued it by over £2k as that is what the glass guide says. Why do we have to have insurance that does match market value, to buy my car in same state, i will have to shell out the additional, plus my excess. This is a total rip off, for a loyal customer of over 11 years.”

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Posted 6 years ago

“MultiCover insurers beware. I decided not to renew my MultiCover policy and have lost over 3 months of my 2 car policy. My house insurance is due in June and our cars insurance is due in September. Decided cancel due to big price increase despite not claiming. So if I cancel my house insurance in June I must also cancel my car policies in June, so losing 3 months car insurance on both cars. Please be aware of this if considering MultiCover. Will never use Admiral ever again.”

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Posted 6 years ago

“MultiCover insurers beware. I decided not to renew my MultiCover policy and have lost over 3 months of my 2 car policy. My house insurance is due in June and our cars insurance is due in September. Decided cancel due to big price increase despite not claiming. So if I cancel my house insurance in June I must also cancel my car policies in June, so losing 3 months car insurance on both cars. Please be aware of this if considering MultiCover. Will never use Admiral ever again.”

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Posted 6 years ago

“I had my car smashed up and written off but a junkie that fled the scene. I wasn't in the car, it was parked outside my house. fully comp insurance but no courtesy car! I'm appalled. I'm a victim and Admiral do NOTHING to help me. I need a car for my work as I work in the emergency services. Will never insure with these EVER again.”

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Posted 6 years ago

“Very bad and poor company. People with this company not helpful, they are not listen people . I had very bad experience with this company. I been with them one year I didn't had any claims, when was my renewal they are give me double price for my next insurance with them. This was ridiculous. I didn't accept that price, I found better option from them by online and they are start do problems for me. They are told me I was used brokers, even I was do everything correct and I used legally page for find the car insurance. Im so angry for that company , they are make my history very bad , I have a lot of problems now because of this company. Never again ! Don't trust this people. !”

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Posted 6 years ago

“Be careful of using Admiral, they charge a higher excess than other insurers and are not helpful if you ever need to make a claim. Steer well clear of them as they will end up costing you more harm Than good.”

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Posted 6 years ago

“I had a lady scratch my car from September and all I’ve been is run around. Told rubbish. Waiting for the report about my car saying not got report. Rubbish I will not tolerate this any more disgusting .”

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Posted 6 years ago

“Our car was stolen, after a long interrogation and lots of documents they offered a compensation of 33% below prices we found online for similar cars, a much smaller replacement car or just £250 otherwise. When the car was found by police just before payout they took back the £250 we thought we were using for taxis while waiting on car payout and also penalised quite a lot on our no claims bonus and it didn't make a difference whether they paid out for the whole car or just a fraction of that for repairs. Complete rip off.”

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Posted 6 years ago

“I found Admiral through Go Compare, initially the price quoted was reasonable, so went ahead. After 3 months I changed my vehicle, which was a year new, same size engine etc. But Admiral told me that this would be an extra £222.00 rounding my insurance premium to over £500.00. I was shocked but went ahead. After a year and my renewal was up they gave me a price for the following year and quoted me £650. So I decided to shop around. Luckily I did and found Churchill who quoted me £268. What a difference in the price. I certainly would not recommend Admiral.”

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Posted 6 years ago

“AVOID- their renewal prices are 80% higher than the original price and they also charge you £100 to remove the black box at the end of policy. Terrible customer service and poor explanation of renewal price hike.”

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Posted 6 years ago

“Avoid, I put my address, and in their database was missing one part of it?, they sent the little box and fail to delivery, and now they want to charge more, it is not my fault they use royal mail, I think they are doing this on purpose , when I contacted Customer service, the only option is pay extra, but the documents say the can try to re-arrange. Suspicious company, I will cancel my policy. I cannot imagine call them for a simple break down in the motorway.”

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Posted 6 years ago

“Absolutely no customer service. They charge you a premium but doesn’t give you premium services. Never tell you exactly the procedure and end up you having to pay out loads for some one else mistake. Never go with them.”

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Posted 6 years ago

“The service provided by you guys at admiral in past has been atrocious!!!”

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Posted 6 years ago

“The service provided by you guys at admiral in past has been atrocious!!! I will be doing a formal complaint handled by Admiral”

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Posted 6 years ago

“Avoid! After passing my driving and paying my insurance on time with Admiral I have been very dissatisfied and frustrated with the lack of support and lack of customer service received. I was involved in an accident which wasn’t my fault ( a guys wheel came off into my bumper after HE crashed into a police car in front of him) , this happened in January and I have been going back and forward contacting Admiral to check and see where my things are, whether I’d get a courtesy car since they decided to write off my car, they had barely contacted me and I had to keep chasing them . They kept making excuses leading to me calling the third party insurer myself (DOING THEIR JOB) and in one day the 3rd party took liability and gave me a courtesy car and in a week a payment to buy a new car. The third party insurer (Covea) even told me Admiral had not told or called them about the accident and I was surprised to have to explain to them what had happened.Admiral told me they would not give me a courtesy car because my car was written off and not being repaired and ironically I was told they would treat my case as urgent as I was working in a different city at the time and had to do over 3 he journeys home on a train. To make matters worse the claim still hasn’t been closed and they claim they are waiting for the 3rd party to pay some remaining money then they will close the claim and put my no claim bonus . Meanwhile they had taken two months payment of insurance out of my account even thought I had no service with them .I am still waiting for this refund that I am not even sure i will get !! I had stopped my payments to them and I received a threatening letter which led me to call them probably the 100th time in 3 months . Also I had to call the customer service team who had no idea what was going on and I told them not to threaten me and contact the claims team to check that I did not have to pay them anything as I was told this accident wasn’t my fault and they were waiting for a payment from 3rd party to close the claim. Luckily a sales/customer service employee actually contacted the claims team and called me to apologise about the letter and that he had noted on filed I had nothing to pay. Finally now I am waiting for this claim to be closed as I have not be able to afford insurance with another insurer because it looks like the accident was my fault even though admiral told me it wasn’t . I tried to go to a different company who increased the insurance over my budget which i cancelled as couldn’t afford. This cancellation has also led to the price being increased in any quote I do online ..like a domino effect! I was paying almost £900 a year with good history and good driving and now because of Admirals lack of work and slow service I have been quoted £2000-3000 per year which is ridiculous. I am furious at this point at the lack of work or effort and blatant attempt to keep money from me by admiral and best believe I will be getting back every penny they have taken and money for my transport and inconvenience . I have put though one complaint and they sent me £80 pounds which is a joke I just want to have my name cleared and claim closed and have an insurance I can afford again so I can drive to work. AVOID ADMIRAL AT ALL COST ! They do not do anything and I promise I have literally been calling them everyone for updates and get read a script of replies but if this does not end this week I will take the matter up with financial ombudsman.”

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Posted 6 years ago

“Admiral law are a joke,push you into making a claim then leave you high and dry and phone puppet Talia price is absolutely clueless,never again !”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Admiral Reviews