“Long story short I was hit from behind after I stop at traffic lights 3rd party was also covered by admiral! I sent all my info in to the insurance company with in a week then had to wait months for the 3rd party info to be sent in also they can’t reach him by phone! After all that I’ve been offered a 50/50. Have I missed something, how is that 50/50 when hit me from behind when I was stationary joke! custom service is unProfessional not helpful at all, in the end I had to get a solicitors involved and now await a court date”
“If I could rate them 0 stars I would.
I took out a telematics policy and made sure I had business insurance and a significant number of business miles as I am a community nurse. I clarified this with the advisor on the phone before taking out the policy and they told me this was fine.
3 months down the line I am being penalised on their “telematics policy” for driving and parking away from home too much!
When I questioned this with them they tried to tell me that I was meant to this as they told me they would monitor my driving and that just because I took loads of business miles out that they couldn’t predict the future and know I was going to drive around a lot??!!
I don’t understand how they can let me take out and pay for loads of business miles on a telematics policy and then penalise me later for it, they should have told me this before I took out the policy!!
I have never had any trouble with other companies on a telematics policy and driving around for my job as a community nurse.
Poor customer service and missold me insurance!!!”
“Disappointed with Admirals home insurance boiler cover after several phone calls with promise of call back & emails eventually after contact declined claim on a ongoing issue as negligence.”
“Awful don’t bother they don’t reply to emails I’m waiting a week now. Plus Admiral has a fake site list above original which causes problems beware they are fraudsters posing as admiral using Hammonds to repair cars.”
“My nephew has his van insurance with Admiral . And it's been 2 months since his van a Vauxhall Corsa was reported stolen from outside his home . He's self employed painter & decorator. He wasn't offered a replacement van and he is struggling with having to use his own car . The police have told him it's very unlikely you will ever see the van ever again . All this time and Admiral have been very unhelpful and I told him to find a solicitor and I will pay for it to get this unbelievable treatment of an hard working young man.sorted out.”
“you can see admiral insurance company review here
& PLEASE REMOVE THE NUMBER 4 FROM THE URL
copy and paste it in your browser
https://theusasports.com/admiral-insurance-company-review/”
“Very bad company. Low service. I had very bad experience with them 3 times in one policy.
1 : I added another car to my policy and I paid for a year . I sold the old car and when I asked to refund the rest of they year which was more than 7 months . They refunded only £50 it should be more than £250. When I asked why I did it get the rest of the money they replied with a lot of lying that you was on Ofer bla bla . And now you will not be on the offer and a lot of shot came out of their mouth . I did not even know or agreed to any of what they talking about . It’s just stealing the money.
2 : I had a claim not my fault. And was easy not taking long time to fix . Any way they took my car after like 3 weeks. And they replaced my car with another one very very very bad. Like it locked me inside many times I could not get out . And some times I cannot lock it at night when I leave it in the street so it’s easy to be stolen. I talk to them and I said what is the car stolen who’s fault is it cause I reported this case to you . The Customerservice said will be your responsibility if the car stolen. That made me mad .
3: I decided when my policy be finished wonky renew with them . My no claim bonus should be 3 years . The surprise that they gave Ymir to me only 1 year NCB :) . They have it separate 2 years on the car which I sold and one year on the new one . But legally will show the last car I have which is one year . And no other insurance companies will accept that. I fighted with them a lot till they sent me the right one. As my new insurance company asked for it .
Please donot insure with them . Better to go with small companies as they care more to build up their reputation.”
“Very bad company. Low service. I had very bad experience with them 3 times in one policy.
1 : I added another car to my policy and I paid for a year . I sold the old car and when I asked to refund the rest of they year which was more than 7 months . They refunded only £50 it should be more than £250. When I asked why I did it get the rest of the money they replied with a lot of lying that you was on Ofer bla bla . And now you will not be on the offer and a lot of shot came out of their mouth . I did not even know or agreed to any of what they talking about . It’s just stealing the money.
2 : I had a claim not my fault. And was easy not taking long time to fix . Any way they took my car after like 3 weeks. And they replaced my car with another one very very very bad. Like it locked me inside many times I could not get out . And some times I cannot lock it at night when I leave it in the street so it’s easy to be stolen. I talk to them and I said what is the car stolen who’s fault is it cause I reported this case to you . The Customerservice said will be your responsibility if the car stolen. That made me mad .
3: I decided when my policy be finished wonky renew with them . My no claim bonus should be 3 years . The surprise that they gave Ymir to me only 1 year NCB :) . They have it separate 2 years on the car which I sold and one year on the new one . But legally will show the last car I have which is one year . And no other insurance companies will accept that. I fighted with them a lot till they sent me the right one. As my new insurance company asked for it .
Please donot insure with them . Better to go with small companies as they care more to build up their reputation.”
“I have a very basic contents insurance policy with Admiral. In all the 10 years I've rented property, I have never had to make a contents claim but had a policy every year. This year (2020, the year that can so kindly disappear into the abyss never to be seen again), the building I rent was struck by lightning emitting a power surge through the ariel and frying my electrical goods.
I reported it to Admiral the next day. It took them 17 days to create the claim with only one correspondence email in this time.
Collection for the electricals to be assessed was arranged via third party. The earliest they could come was in four days. On the day, they called me to say they weren't coming because the engineer had broken down. I was not given a new date, just told to wait for a call.
I have now been without a television and other devices for 23 days and counting. I have had to rearrange my working days only for the engineer to not turn up.
I have provided feedback to Admiral and yet to receive a response.”
“After an accident on the 10th June 2019 I submitted my dashcam footage to Admiral the third party in question tried to instigate a road rage situation that resulted in deliberately trying to cause an accident by swerving into my lane And deliberately slamming on his brakes this did not cause the accident And me vechicle skidding to a holt next to his the accident in question but 1 min after this When still in a state of shock I decided to pull my vehicle over to the side of the road in front of his vehicle prior to commencing the man over I in formed him of my intentions, while attempting to pull across he moved his vehicle forward and hit my vehicle. Even though I had fall dashcam footage of the whole time time line And the third party was making a false claim and falsifying witnesses Admiral laid the full blame on myself then referred the accident to their underwriters who not only deemed me responsible also accused Me of driving aggressive and deliberately putting my vehicle in danger and cancelled my insurance under their section 3 And they will be recovering cost totalling more £8000 from myself even though I informed them my wife was suffering from Breast cancer they did not care and informed her will be in touch with final bill After lodging a formal complaint and spending over 3 hours on the phone taking them through the footage second by second they unsurprisingly found in favour of their underwriter. We have now referred the whole incident to Ombudsman and are currently still fighting them over a year later. I strongly believe their decision to cancel my insurance was down to the fact we made 3 claims our joint policy within a year and Admiral wanted me off their books and used my dashcam . So do not send your dashcam footage to Admiral as the first thing they use it for”
“I have 3 instalments left to pay on a car policy which in total came to £44, I had to scrap the car so tried to cancel the policy and was told the cancellation fee would be £49.
Surely it should never be the case that a cancellation fee exceeds the remaining balance. Unbelievable.”
“Worst ever. Easy to set up but impossible to get in contact with after that. No phone no on the site and even if you call average waiting time one hour!!! Every time you call it is expected you to pay £25. But make changes on the site is most of the times impossible so you have to call them.”
“Terrible!! Easy to set up yes but even if you have the slightest little problem they are a nightmare to get in contact with. Currently been wait 1:10:00 minutes to cancel my policy! I would not recommend
.”
“Very dissapointed with them i've been with admiral,
4 years ago i got a quotte for myself i was new driver first year and was around £3500 p/year,and for 3 years follow i was named driver and my ex partner was the policy holder and now i've split up with my exnpartner i tried to get a quote for myself as policy holder and all i get is over £7000 p/year quote from them,
And they say you can get a little discount if you are a named driver with admiral,
Very very dissapointed with them,”
“Avoid this broker !!! I took a Home Insurance with them. When I filled in my partner details I typed Coffee Merchant but the website auto-fill change it to Commodity Dealer. I called them, no answer. I filled a complaint online and they reply after 2 days saying that they will charge me £19.50 for the ,,update''. So I decided to take a new policy with a different broker, filled a complaint to Financial Ombudsman Service regarding this matter.”
“Admiral increased my home and contents insurance because I ENQUIRED about making a claim the previous year. I did not go ahead with the claim, but they penalised me for enquiring about it, saying it is counted as INTENT TO CLAIM !!!!
When I asked to cancel they said it would cost £25 even though I had only had the new policy for 20 minutes!
AVOID!!!”
“Admirals price doubled when an online quote for building & contents insurance got refused & I rang up to ask the reason why.
They told me it was because I had made an enquire this year about claiming for storm damage repairs from my then insurer who I had been with for the last six years.
The claim NEVER processed as the repair cost was not worth pursuing bearing in mind the policy excess.
All what was recorded was that I had made an enquire about making a claim for storm damage.
However Admiral chose ignore the FACT that NO claim was ever paid from the company I had the policy with, but still choose to double the price from their online quote.
They refused to contact my previous insurer to ask if ANY claims had been made by me for the entire six years I had insurance with them.
If they had bothered they would have been told that there had NEVER been ANY claims paid to me by them in the last six years.
So before purchasing any policy from Admiral, ask yourself the question do you want to put to the test (before trying to make a claim) the ethics of a company who choose to believe what they want to believe because it suits them rather than their customers.”
“Horrible company ... took em 5 months to process a repair during which i had no car although I paid for courtesy car option but they twicked so you don't get one if your car is stolen and recovered ..complained to FCA ... Avoid”
