Admiral Reviews

Name: Admiral
Rating: 2.58

2.6 Rating 1,674 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

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Metrics

2.6

Based on 1,674 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Admiral are the worst insurance company ever. I have only been with them a few months but have the worst experience ever!!!!!!!!! At the start of the year i was involved in a non fault car crash, in which my car was then taken by admiral. I was first told the car was a write off, a few days later I was given a phone call to say that my car was actually in a state to be repaired. in that I was sent an email notifying me that my car was in a local garage. Straight away i called them to get an estimated date in which my car would be fixed. To only be told by the garage that my car was not there. i called admiral several times to find out what was going on in which no one could give me a straight answer. A few days later, i was notified by them that the garage was too busy to fix my car and that they was sending my car to another garage ( which had nothing but bad reviews ) to fix my car. Due to the back and forth, i was not given a curtsey car and was then made to catch public transport. When my car finally arrived at the second garage at the end of April, i was then told the garage did not have any curtesy cars available, in which admiral hired a vehicle out from a rental company ( a kind deed ). I waited for months and months ( Back and Forth Calling ) for a date in which my car would be fixed but nor admiral or the garage was able to tell me. In this , I notified both that i would be going on a long term holiday in July ( 4 MONTHS AFTER MY CAR WAS TAKEN IN FOR REPAIR ) and that the car would need to be ready before then( bearing in mind the only damage to the car was to the left hand side ). I had raised two complaints in this process in which admiral give me £200 for the inconvenience ( even though i pay £160 insurance per month ). SO, the day before I was going on holiday received a call from the garage to say my car was ready !!!!!!!! ( 4 months down the line ) !!!!!!!!!!! Even though a week before i had been calling them to remind them i was going away. At this point i was fuming, but told them I could collect the car as soon as I got back. It was only then the rental car company called me instructing they needed to pick up the car. in this, it was arranged 4 times with family members that they would come and collect the car in which they failed to collect the car on ALL OCCASIONS THEN, to make it worse, as soon as I got back off holiday i received a call from the rental company saying they need to come and collect the car asap as my insurance company have stopped the payments (WITHOUT NOTIFYING ME OR ARRANGING FOR MY CAR TO BE DELIVERED). I then called the garage, to find out when they was able to deliver my car and was told they were to busy, so i would have to wait until next week. I then called admiral straight after this to ask them to reinstate the payments as i would be without a car, to only be told by staff and supervisors that they will not be doing this because I have had the car for too long(out of no fault of my own) and if i do not give the car back today the outstanding payments will have to be made by myself !!!!!!!!! That same day, the rental company collected the car leaving me with no car until mine is delivered. Oh and i forgot to mention, after all this inconvenience i am still required to pay my full £550 excess. IT HAS NOW BEEN 5 MONTHS SINCE SOMEONE CRASHED INTO ME AND I AM STILL WITHOUT A CAR, EVEN THOGUH I AM THE ONE WHO HAS BEEN DOING ALL THE CHASING UP. SAVE YOUR MONEY AND DO NOT GO WITH ADMIRAL. !!!!!!!!”

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Posted 6 years ago

“Admiral claims department are very incompetent, and fail to follow basic procedures (e.g. contact witnesses efficiently, or keep you updated) let alone treat cases fairly. As a young female driver who was involved in an accident, I have had a terrible experience with Admiral, after making 3 formal complaints and calling up multiple times. My accident was 8 months ago, and I am still in dispute about this case, and still making no progress as nobody takes any action. The case was originally put to be my fault, despite the damage on my car, my statement, and witnesses suggesting otiherwise. They still refuse to provide anymore information or support, and are treating this case totally unprofessionally because I believe they are covering something up. Do not rely on Admiral for any help.”

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Posted 6 years ago

“Avoid this company as much as you can. They real you with the little of dashboard and based on 'unknown' statistics, they classify you as a bad driver and increase your premium. Wicked..”

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Posted 6 years ago

“Note to all the U.K. Doctors; friends and colleagues: If you have a car insurance with little box dashboard provided by Admiral, you'll be classified as 'bad drivers' if you drive overnight; i.e if you are on call and you need to respond to an emergency, your driving rating will go down! Not only are we responding to life saving calls and having to operate overnight, but also we're getting penalized for that. A ridiculous company that I don't recommend to my worst enemies. Paying a fortune monthly to be told that 'Mr Littlebox Dashboard' is sensitive to overnight driving ... I have been with this company for two years having had no claims. I'm 35 and have never been involved with a car accident. Now they've lost me as a customer forever!”

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Posted 6 years ago

“Horrific customer service!!! Literally not known a company with a worse customer services approach! I left to a smaller company and what a breath of fresh air. They actually pick the phone up!”

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Posted 6 years ago

“Appalling service, quoted £ 1900+, managed and run by poorly qualified second raters. Better service at swift and quoted £500+”

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Posted 6 years ago

“Shocking customer service. With the exception of the sales team, their entire telephone "support" is provided by offshore call centres. Awful - definitely avoid. If you need to actually call them, they don't care and won't help.”

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Posted 6 years ago

“Or yes get a black box fitted and save nothing the Rodin b???? 42 year old and treat like a kid drive my car to the Jim the first time in a week a two minute juror and get a bronze that all I ever got . Three months for the box to be in the car six months later or s??, we forgot but no discount for you pall . Thanks ba????s !”

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Posted 6 years ago

“Have an excellent credit score, applied through clear score which said I had a 95% chance of being accepted. Application got referred only for paperwork to come through 4 days later with the APR 4 times higher than advertised. Cancelled, and chose another company that offered me the original low rate. Company are a fraud.”

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Posted 6 years ago

“Things get worse be warned that you have to register your policy and This can only be done when you have paid without the opportunity to see the policy and exactly what is covered. My solicitor read my policy and advised I contact the EVA straight away. The policy wording is designed in such a way that they can refuse any claim. KEEP AWAY FROM THIS COMPANY. IF YOU HAVE A POLICY AND BEEN REFUSED ASSISTANCE CONTACT THE FCA.”

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Posted 6 years ago

“A complete shambles. Avoid this Company at all costs. I had to make my first house insurance claim in 30 years when we found a hole in the floor in the cupboard under the stairs. The company sent an assessor employed by another Company obviously with the intention to avoid an insurance layout. We were told to pay for it ourselves. No assistance from them even though I had Platinum cover with full support etc. Be warned please they will do anything to avoid paying the customer is not considered in any way. I hope the FCA see the truth.”

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Posted 6 years ago

“Pity I can't give 0 stars, approaching 4 months for the repair and cleanup of a burst soil pipe, no communication, I have to call for updates, still ongoing, cowboy company using cowboy contractors. Pay a bit more and go to a well known "proper" insurance company.”

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Posted 6 years ago

“Poor customer service and I was charged a £30 admin fee for nothing. When I emailed for information I received a blank response. Don't use Admiral, they are very unprofessional.”

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Posted 6 years ago

“After no fault claim they advised to use 3rd part claim handling company. They wanted to charge the other insurance company about four time the amount for a days car hire. This will only drive up insurance premiums and the only winner is the claim handling company.”

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Posted 6 years ago

“Having contacted Admiral regarding a burst pipe they promised to have their contractor out within 24hours. Did not happen. Complained to CEO Mr Stevens CBE and investigation launched. Outcome Total cover up. As I had to foot the bill for all repairs I asked for the claim to be dissolved, they Admiral refused. and for inconvenience they are sending cheque for £50. I have told them to poke it. I will report to FCA. Future insurance it home, car, travel or any other form Its will not be with Admiral.”

Helpful Report

Posted 6 years ago

“ral group (Diamond, Elephant, Bell) avoid at all costs. They have zero interest in customer service and just want to rip you off. I initially rang Diamond for a quote on two cars that I was happy with. When I received the documents they had a totally different price on to the one that was quoted by phone. When I called to complain they said they would listen to the telephone call. they then called back to say I was right and the operator gave me a different price over the phone. I then cancelled and went with Admiral (as I didnt know they were the same company) the same thing again. Got a quote online - 7 days later they send me an email to say the price has gone up. Then to top it all off they have charged me £55 for one week insurance cover! £25 admin fee and £30 for cover! then they appologise and say there is nothing they can do! absoloutely disgusting!”

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Posted 6 years ago

“AVOID ADMIRAL... AVOID ADMIRAL...EVEN WITH FULLY COMP IN ACCIDENT PROVEN WITH DASHCAM BEING FAULT OF OTHER DRIVER THEY MAKE YOUR LIFE MISERABLE, WISH I PAID MORE FOR A PROPER INSURANCE COMPANY. I insured my car with admiral for 2 years, every time fully comp paid in one amount. Last week I had for my first time an accident that wasn't my fault, recorded with a RAC dash cam. Because the other driver didn't admit liability I chose to rely on Admiral and than they to recover the amount from other driver. For a couple of days they said that my car cannot be fixed and they need to evaluate my car, which I agree to. I told them that I am going in holiday this week and they assured me that we will finish all the process until I will go in holiday. After I rejected their first offer to buy the car from me, they agree to pay me less and to keep the car. Today, just on the last moment to go in holiday they changed their mind completely, after whole week told me my car is total loss. They say they cannot give any compensation, that my car is a EASY FIX only in their garage if I want a courtesy car, because their ENGINEER decided so. HOW IS POSSIBLE TO TELL ME THE ALL WEEK THAT MY CAR CANNOT BE FIXED AND TO GIVE IT TO THEM FOR A SMALL AMOUNT OF MONEY, AND after I said NO....is a EASY FIX...ADMIRAL WE, YOUR CUSTOMERS, WE ARE NOT IDIOTS....YOU TRY TO SCAM ME...and also thanks for ruining my holiday, by giving my false hope of easy resolve of the case...this with only 1 day before my holiday....AVOID ADMIRAL!!!!!”

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Posted 6 years ago

“disgusting company - got approved a loan and then could not log on to sign the contract, so rang them and they said it was an error that they approved it and now it was declined - not a word to tell me and I was informed via text and email I had been approved - would never use this company again”

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Posted 6 years ago

“No focus on my claim and not kept informed. Very hard to get hold of - they seem to use voice mail as their interface and work scheduling system. Case handlers never answer the phone. Avoid!”

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Posted 6 years ago

“Admiral gives insurance companies a bad name. Hidden charges are alarmingly high such as cancellation fees. Avoid at all costs.”

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Posted 6 years ago

Admiral is rated 2.6 based on 1,674 reviews