Admiral Reviews

Name: Admiral
Rating: 2.56

2.6 Rating 1,708 Reviews

38 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,708 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Visit Website

Write Your review

Tell us how Admiral made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They don't defend their customers! Use a different provider!”

Helpful Report

Posted 6 years ago

“blatant fraudulent claim against my vehicle and Admiral did nothing at all to defend me - research and use a different Insurance provider or risk the same thing happening to you...”

Helpful Report

Posted 6 years ago

“Was in a non-fault accident where my car was written off. Was declared not at fault in just a few days, gave all the information they needed, got a full medical report from the GP and 17 months later, I've still not a penny of the £3000 they told me I should get from the other side because they're extremely slow with contacting me or the other side. I've paid a fortune in calls to admiral. I call ever couple of days and changed my insurer a YEAR ago to Hastings (best decision ever) and still there's no progress whatsoever in my claim!”

Helpful Report

Posted 6 years ago

“really bad customer service. They stated that there was an issue with the "Claims Underwriting data base". I had to hold the line for over 15 minutes before they stated that everyone was OK. The whole experience including the 10 minutes on-line application was far too stressful.”

Helpful Report

Posted 6 years ago

“Absolute cowboys. Completely incompetent from start to finish when dealing with a claim. Avoid this company unless you like having your time and money wasted.”

Helpful Report

Posted 6 years ago

“One of the best insurance company I ever had. Very friendly and helpful customers service”

Helpful Report

Posted 6 years ago

“Been with Admiral for a few years and went through the usual nonsense each renewal where the price gets put up till you call and get it back to a cheaper price than the previous year. In December my wifes car got rear ended. Other party's insurance took complete responsibility and covered all costs. Admiral though it would be a good idea to charge us an additional £180 for insurance for an accident that was not our fault and cost them nothing. Total greedy scum company just looking to boost their profits. Tell me how a person is going to be involved in another accident after their car has been rear ended? Looks like it's a case of guilty until proven innocent, even then you won't get that extra cost back. Just such a greedy company.”

Helpful Report

Posted 6 years ago

“Absolutely shocking company who do not have their clients best interests in mind.”

Helpful Report

Posted 6 years ago

“after 1 year they given more expensive renewal even no accident. send different prices by email and give different over the phone fake.......”

Helpful Report

Posted 6 years ago

“Burglar smashed the door at my house. I have opened clame with Admiral two weeks ago. Today had to cancel my insurance because call them many times required new door. They totally ignored me every time I call them. Just told me to pay £350 access for installed new door and send company but this company explained that the door isn't cover by the insurance. Absolutely rubbish service.”

Helpful Report

Posted 6 years ago

“I called them and asked to be connected with the legal helpline, which I have paid for, just to inquire about a minor damage while unparking and they opened a claim, although I told them I might not even claim. So they sent me a quote for AUTO-renewal £600 more expensive than this year (£1500 in total for 10 months). They are ripping me off because I am a foreigner. Really dissatisfied with admiral.”

Helpful Report

Posted 6 years ago

“9 months of insurance and many years and I received letter saying I was in default... i didn't no about this I don't keep track on payments... 1 payment didn't go out 2 weeks later they want the remaining £231.91.... I said I get paid in 2 days i can only apoligise and look back this never happened once... I will pay my arrears and set back up... No I was told pay in full or lose your policy..... gone with new cheaper insurance”

Helpful Report

Posted 6 years ago

“Admiral doubled my premium for 3 points. Never had an accident or made a claim. Their prices are ridiculous”

Helpful Report

Posted 6 years ago

“Have had nothing but problems with the admin side of Admiral. Emails take weeks to come through. Or they tell you you're insured but it turns out, due to an automatic computer function you're not actually insured for 7 months.”

Helpful Report

Posted 6 years ago

“No problems whiled insured, although never made a claim. However after they were unable to provide me with the proof of no claims discount. Took 4 calls, much holding and almost a week for them to sort it out.”

Helpful Report

Posted 6 years ago

“I am far from happy with Admiral Car insurance.... I have been in car accident, car has been sent to approved garage to be accessed on Wednesday 10th October and have been told today 12th October I will not find out the decision if vehicle will be fixed or written of until next Tuesday- so 1 whole week without car because they will NOT authorise a coursty Car until a decision has been made!!. Even when decision has made if they deemed it to be written off I will NOT get a coursty car !!! I work and have 2 young children that need to be dropped off at 2 different locations and picked up and had no car!!!. I have paid to have the "privilege" of a coursty car on my policy but ADMINRAL won't authorise it as it not policy. Oh but it is something they are looking into. So this helps me in my situation now how !?!?.”

Helpful Report

Posted 6 years ago

“We received a letter saying that one of our drivers was involved in an accident and they were processing a claim against us. The details they have divulged to us (name and vehicle details, which I am sure is against GDPR policy) do not belong to anybody at the company. We called and were told to email and let customer services know and they would let us know what to do... if anything! I have sent 3 emails now and they have not acknowledged a single one apart from the automated reply that someone will contact me soon. Obviously not chasing their customers claim otherwise we should have heard by now what's going on. If this was my insurer I would avoid like the plague!”

Helpful Report

Posted 6 years ago

“admiral car insurance are criminals . A scratch on my car I reported a scrape that was not my fault and they slammed £300-400 a year to my yearly policy at renewal which was just weeks after the incident . Also they took no claims bonus away from 3 to 0 years and printed it on the certificates as third party damage ! No claim was ever made from either side . Surely that is illegal ?? They are total bandits and con merchants AVOID AT ALL COSTS !!! They clearly dont value their customers at all”

Helpful Report

Posted 6 years ago

“Admiral charge ridiculous fees for changing your address.. even when you move to better area and have 30 years no claims they add over £200 to add to your stress of moving.. well done admiral you are robbers.. when this policy ends I will never insure with you again and I advise other customers to beware”

Helpful Report

Posted 6 years ago

“Had a accident which was none fault, it was all settled renewal time my renewal quote went up over £500? Called and the explanation was “ we find anyone that was involved in an accident is more likely to have another!” Absolutes robbing bleeders!”

Helpful Report

Posted 6 years ago

Admiral is rated 2.6 based on 1,708 reviews