“I am taking them to the financial ombudsman because they have still not refunded me the £63.34 they owe me from June (it is now October). Their call centres are in India so wait times are long and their agents know nothing about your case when you eventually get through. They are unhelpful, rude, and do not care.”
“I am so so disappointed with the service i recieved if you are to call it 'service'. Back in February last year I had a vehicle go in to the back of mine and spun me on the roundabout on my way home from work. I instructed that it was the third parties fault which it was and that I would not settle for 50/50. During this time it was apparent that despite all evidence presented and even though I had instructed admiral to take it to court they were not going to do that and wanted to settle on 50/50 which was just ludicrous. I told them that I do not agree to this but the person dealing with my claim sent me a rude email back basically saying tough and that they were not going to do what I had asked despite the repair report on my car stating that this could not have possibly been my fault. To top it off I was due to renew my insurance in November but have cancelled it due to no longer owning the vehicle. They have now stated that deposit being over the point where I am entitled to receive my no claims bonus that I will not get it unless unless insure another vehicle with them! I am absolutely disgusted and am looking at taking this further. I advise anyone renewing or taking out insurance not to go with this company as they only care about themselves and how they squeeze as much money out of you as possible.”
“Was told I was only going to be hold for 6 minutes, it has now been 50+ minutes and still on hold. Told tell people an approximate time if your going to nearly time that by 10”
“Worst company I've ever dealt with.
Appalling service from start to finish.
I took out the Platinum level of contents insurance with the understanding it covered theft. AS IT CLAIMS.
I never received any policies nor were any exclusions shown on my dashboard. I realise now I should have chased this up.
We had workmen in, and had over £2000 of personal items stolen. They are refusing to pay up as the workmen were in the building legally. This is inspite of the fact they stole from a room they had no right to be in, and a policeman explained this is theft.
I have lodged a complaint, and all of a sudden all the policies have been sent through to me. Amongst this it states theft cannot be claimed unless force is shown. This is actually BURGLARY.
I am still battling with them, totally misleading wording, and unsympathetic treatment.
DO NOT GO NEAR THEM!!!!!!”
“All good until you have an accident. I was not at fault at the accident, Admiral made the process really difficult and created me a lot of stress and left me with no curtesy car even though i was paying for it. My car was a write off, they have failed to inform me on time, gave me 6h notice that because its a write off my insurance will be cancelled. Havent provided me with curtesy car on time. Once finally got the car, they have cover insurance on it for the period of 6 days even though i was informed it will be insured until i receive a pay out. Won't be using them again.”
“They said they would have to charge me, a cancer patient an extra £60 because I couldn't work. I was told if I was unemployed because of covid, they would not charge me extra. I'm not sure why having cancer made me have to pay extra. I had been with this company for 6 years.”
“My daughter was involved in a collision that was not her fault and then was told that her car was a right off and that she would only be given half the worth of the car.
So she would be losing over one thousand pounds. I then tried to deal with Admiral my self and I can only say it was like hitting my head against a brick wall. My daughter had dash cam footage of the collision that wasn't given to the other insurance company until 24 weeks after the collision when I complained. They told the other insurance company that the car was a totally written off and they got full payment for it even though it was fixed for less than half of the price. I can not believe how incredibly bad Admiral is. I can only say Avoid.”
“Horrible user experience. We were figuring out for good half an hour with my wife how to cancel her car insurance auto-renew which is clearly on purpose made as hard as possible to do.
First we found out it is not possible to reply to the auto-renew reminder email to tell them you don't want to renew. Then, when logged on Admiral website, there's no way to cancel from the website.
The "customer support" chat is AI powered and not particularly clever one neither; you type in what you want to do and it replies with nonsense.
Then we learned the only way to cancel the policy auto-renewal is to call Admiral on telephone. Surely these lines are now closed because it is out of office hours.
Every car insurance company my wife and I dealt with in the past allow cancelling auto-renew from their app, website or by simply sending them an email at minimum.
This is highly time consuming, annoying, unacceptable and should be illegal if it is not already.”
“insured my corvette c5 through them ,filled in details correctly,and was given a ploicy. Half way through the policy i tried to insure another american car on a multi car policy,which they said WE DONT INSURE AMERICAN CARS and thought my corvette was some sort of family hatchback like a astra.This is a huge company with ideas like this is frightening and they tried to cancel the policy and blame me.,i was having none of it and they honoured the policy to the end.these people are rogues you have been warned”
“Totally useless legal insurance
Had an accident where (so-called) 'third party' (the other driver/their insurance) immediately accepted liability.
After two full working weeks Admiral legal insurance have not given any useful legal assistance - other than declaring themselves incompetent (after 1 working week of waiting with phone lines closed) for defending my financial losses to third party, not having made any decision - or entered any meaningful conversation about whether they provide a lawyer to get involved etc (another 7 days after their own law firm had declared themselves incompetent).
Admiral insurance also initially tried to persuade me into me letting them handle the case - which would have cost me (with very high likelihood, given the prompt response of the 3rd party insurance) £500 of excess fees. Great, thank you Admiral”
“Every time you speak to somebody the terms of your policy change. They tell you they will pay out but every time you call up they speak to "a senior" and it turns out you aren't covered. Don't waste your time”
“What a joke!!! Signed up for home insurance. Never received confirmation. Could not set up an account. Told countless time they would email documents but nothing ever arrived. Told I had an online account but could not reset my account to get a new password. Never anything in spam folder. The irony is when I cancelled the account they sent me an email which arrived - bonkers.”
“AVOID AVOID AVOID - Absolutely horrible insurance to deal with had an accident back in February which was deemed as a fault accident on my multi car policy which wasn't the case fought with them for months for them to change it as I was paying for two insurances when I only had 1 car tried to cancel the policy which they refused to do multiple times saying I was due the full premium which is nonsense as its a non fault claim after 20 plus phone calls they finally agreed to the non fault case and agreed to cancel the policy still waiting written confirmation of this would never go back with admiral AVOID at all costs there insurance tripled when I had this accident when other insurances were half the price”
“Disgusting company, I was hit from behind while waiting at traffic lights, in February 2020 and I’m still fighting my case now in summer of 2021
The other driver was also insurance with these guys, how can it be 50/50 when I was stopped at traffic lights! Even had him
on video admitting fault.
Still fighting the case to this day! we agreed I wasn’t at fault and agreed a pay out, signed all the paper work thought it was over!
Now these idiots have changed they minds and want to lower the offer! How can these idiots continue to run a company like this and get away with it. All the reviews below are all 1 stars, if there was a no star option I would definitely take it.”
“Admiral refused to accept my claim for theft after my laptop was physically stolen out of my hands and it is covered under my contents insurance. The case handler was dismissive and made zero attempt to resolve the claim. Poor from start to end and left me now, without a laptop, unable to claim and disappointed in Admiral”
“Will never get insurance from these guys again!
In order to keep the discounts I got, i had to set up in my car Admiral Plug and Drive Unit which is tracking how i drive for 6 months they say, there was nothing said about that in initial advertising, I feel it's against my data protection policy! Now if I cancel this plug I'll be fined £500 and the monthly payment will go double up.
Highly disappointed with their policy. Thinking how i can cancel and change this insurance provider.
Stay away from them !!!”
