“I found it quick and easy to talk to someone and the information that I asked for was easy to understand. I explained that I had learning difficulties and the man was helpful and made sure that I understood before finishing the conversation.”
“Been with admiral for a year now started my policy in August last year, changed car exactly a month later with no issues. Just renewed my policy, husband has gained 3points for his excellent driving skills this year, renewal quote cheaper than any other even through comparison sites and direct searches. Absolute breeze updating my details and arranging renewal. Customer service has always been excellent helpful and friendly staff!”
“great customer service, both on renewal and with my ad hoc enquiries. Despite speaking to different people each time I call I get the same high level of customer service. Great job!”
“Refreshingly easy to organise; no hidden costs; genuinely friendly, and cheaper than the competitors. Almost enough to stop me hating insurance companies. But not.”
“I would definitely recommend Admiral to anyone. Was rear ended a few months ago and you never appreciate a good insurance provider until there really needed.
Communication was always quick and clear with them, and their online portal for accessing insurance documentation and relaying claim information was easy to use and informative. Arranging the garage assessment, valuation and a courtesy car where all quick and the car provided was nearly new.
Will be with Admiral for a while yet.”
“Having worked in insurance for 3 years I was very impressed with the service I received from Admiral. I have not made a claim with them so cannot comment on that aspect of the policy. However, I called them up to discuss the renewal as I received a competitive quote elsewhere and the friendly lady I spoke to managed to reduce the premium by £367 by applying a 20% discount to legal cover and breakdown cover, making personal injury cover free, applying a discount to the overall premium, and told me that removing additional drivers/ increasing the excess would save money. They were still £100 more expensive than the competitor however I decided to renew with Admiral as it was less hassle than going elsewhere. I checked my documents straight after the telephone call and they were updated straight away with the new information and premium, I was very impressed with this.”
