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Admiral Reviews

2.5 Rating 1,730 Reviews
38 %
of reviewers recommend Admiral
Company Reviews Questions Metrics
2.5
Based on 1,730 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
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Anonymous
Verified Reviewer
“Very bad customer service. Have been left for over a week with no water. A dripping ceiling. Will only cover for damage not for actually replacement. We’ve been left for over a week with a baby and with no water and a dripping ceiling”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Very poor customer service, policy wording, communication and support. I took out a multi-trip gold policy and had to claim for covid 19 while away and purchase a new flight home. Took over 60 days from filing my claim, multiple phone calls to admiral, long wait time on the phone, them rejecting evidence they requested to be eventually denied the claim. They denied it because I took a policy out while away even though it has no bearing on my actual claim and had tests and dates to prove this. Check the small print because they will use it not to pay. Do not recommend and will happily use another company in the future. They are polite when they tell you they wont pay and that they understand your frustration...”
Helpful Report
Posted 3 years ago
Mr H
Verified Reviewer
“I've got Admiral Platinum Home insurance yet it's only when you try and put it into use you get a true value of it , passed about backwards and forwards from different departments speaking to people reading out scripts after having genuine storm damage to my roof earlier on this year they sent an inspector out with a telescopic camera whilst stood on the floor who couldn't see that the lead flashing had been loosened because he couldn't touch it and we got rejected for the claim , got another roofer out to fix the issue having claimed onto the roof to inspect properly at my cost .This week I've had a toilet flooding the bathroom because of a sticking shut of valve , again it's not covered unless there's damage to the property , even if I left it to flood they would only come out to fix the water damage and not the cause , again all put right at my own cost.Please read the small print as it's only when you reach out for help you realise how poor the cover actually is”
Helpful Report
Posted 3 years ago
Florin
Verified Reviewer
“Very unhappy with the renewal process and price. Stay carefully when you renew.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Absolute joke was falsely accused of scratching someone's car and claim was open for months no contact no update no help from the admiral. Rude staff and not helpful at all. After months and hours on the phone trying to find out what happened automated email was sent that they are agreeing to the claim, against our will, even though we notified them we are willing to take this further and go to the court as we haven't scratched anyone. Our insurance dramatically increased. Absolutely joke ! Avoid!”
Helpful Report
Posted 3 years ago
Margaret Ross
Verified Reviewer
“AVOID LIKE THE PLAGUE. I've just paid £102.51 to cancel a mis-sold car insurance policy. the policy was only in place for 15 days?? Unethical company with a call centre in India. Dreadful customer service tried to twist my words but eventually had to admit that I was correct. Still charged £102.51. It's all about the money. Never Again! Wish I'd read the reviews first.”
Helpful Report
Posted 3 years ago
Laura Crawford
Verified Reviewer
“Absolutely horrendous that you will not cover travel expenses for easyJet’s failures. Your policy is not fit for purpose. Passengers stranded abroad and you won’t reimburse. I’ve had a call back from Jamie at customer service who is confused about my claim and making reference to situations not related to my claim and laughing at me on the phone. Inappropriate, Rude and bogus”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“bad dddddddddddddddddddd”
Helpful Report
Posted 3 years ago
Deb
Unverified Reviewer
“Never again!!! Stay away”
Helpful Report
Posted 3 years ago
Ronald Jacks
Unverified Reviewer
“Do not under any circumstances use Admiral Insurance took my car illegally. Then sent it to be auction off. They had to pay £4000 , and return my car after 7mths, tried to hold me ransome, they are modern gangster”
Helpful Report
Posted 3 years ago
Jhamilton
Unverified Reviewer
“Jhamilton @jhamiltonXV · AdmiralLoans Poor treatment from Admiral Loans. Ignored the fact I had to isolate for 18 months and ignored debt management plan, given 2 arrears notices and still reporting missed payments to credit agencies. please give me chief execs email to take this further. poor company”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“I could not believe that Admiral dealt with my no fault claim by offering me credit to fix my car, which I would be responsible for if in 49 weeks they had not recouped the funds. WhenI declined this I was told to contact the other persons insurer and deal with the matte myself. What am I paying for?”
Helpful Report
Posted 3 years ago
Gary
Unverified Reviewer
“Went to admiral on 68th st 2 times and a sign on the door be back in 30 minutes waited and no one should up what kind of business are you running.”
Helpful Report
Posted 3 years ago
Steve Greenway
Verified Reviewer
“I got contects insurance for a rental property via Admiral (through a price comparrison site), for a reasonable cost. I moved house and then the prices offered were shocking: Original contents insurance for 1 year = £73. New property: To add buildings for the remaining 7 months = £210 (best via comparrison site for 1 year £168). To change contents only to new address = £58.63 The call handler admitted that if you go via a comparrison site you get as "new customer" discount!!!!”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Shocking shocking service, not contacted by anyone, after emailing them for an update, emails just go into claims portal that no one looks at or response to, all information for claim was uploaded but asked for it again, spoken to 5 different people, still no one can confirm when I will be paid my claim after 6 weeks, do NOT USE THIS COMPANY”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“impossible to speak to anyone for basic queries, Web chat down, took 10 minutes on google to find a number then i was on hold for an hour. Complete farce, sort our your customer service! In this day its pathetic.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I was in a car accident that was non fault to me, that car at fault was insured by Admiral. The car accident was horrendous and there company is horrendous. They should be ashamed of themselves with the way it treats victims. The law needs to be changed.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“If I could put less than 1 star I would have. So I’m not an Admiral customer myself, but was unfortunate enough for one of their policy holders to crash into my car, whilst parked at a super market. This was the end of Feb. The customer service is non existent. I’ve had to make all the calls back and forth, with no one actually being helpful. Return calls not made, follow up calls not made, in fact no contact what so ever unless I’ve sat on the phone trying to get through to someone. Had to take time off work to try and make all of these calls. Oh but they gave me £50 to compensate half days and all the calls I’ve had to make! £50!! They collected my vehicle in the 6th April. It’s still not back. They only intended to fill and paint or refurb the parts their policy holder damaged!!! I had to fight to get a replacement bumper and light!!!! A persons vehicle should be returned to the standard it was prior! And refurbishing prts is not acceptable. Especially when their customer admitted full responsibility! What ever the cost to repair it back to stand is whatever the company should be paying. When I purchased my vehicle I purchased a service plan so that I could keep my vehicle fully serviced, in the network and maintain the service history as this helps retain value on the vehicle.. so my service was booked for last week and the garage assured me they would have it ready in time. Low and behold they call me and say it won’t be ready until Tuesday/Wednesday the following week and said “you will have to contact the garage and rebook your service”. Well that would be ok… but because they’d had my vehicle since the 6th, last week was the latest date they had available to keep it serviced within the specified and required time of my plan. I have now had to rebook, get the service done late, and I now have to do a 45 minute drive to another garage!!! And 45 minutes back!!! My original garage is 5 minutes away from me. Spoke to admiral regarding this today, and not willing to give any good will or compensation for causing me to miss my service and essentially waste the service plan. I also asked if they were going to pay the fuel costs now I have to take my vehicle 45 mins away… and they said no. Obviously this will be taken further and will be going through the financial ombudsman. How admiral Treat customers is disgusting., and even worse how they treat customers after their own policy holder has admitted liability. They should be paying for fuel, reducing inconvenience and actually doing their job i.e picking up the phone and managing cases. Don’t go with admiral. And pray you don’t get hit by an admiral driver.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“DO NOT USE!!! Admiral have without doubt the WORST customer service department I have ever dealt with. When ur not waiting in hour long queues only to be hung up on, which has happended to me on three different occasions. The staff are completely incompetent and never have any useful information to give u and usually pawn you off to a different department just to be put to the back of a queue again. Even if you have to pay slightly more I would recommend going with another provider as you will save yourself a great deal of stress and time.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“The documentation needed to make a travel insurance claim (including a very detailed form to be completed by GP) is completely unrealistic and the policy is therefore worthless”
Helpful Report
Posted 3 years ago
Admiral is rated 2.5 based on 1,730 reviews
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