Admiral Reviews

Name: Admiral
Rating: 2.56

2.6 Rating 1,706 Reviews

38 %

of reviewers recommend Admiral

Company Reviews

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Metrics

2.6

Based on 1,706 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute garbage company. Our car was stolen after it was crashed into. Someone crashed into our vehicle and we insisted it must be moved due to the fact we worry about car crime. Low and behold, our car was stolen because the insurance couldn’t be bothered sorting it out. Admiral sent an absolute clown that managed to scratch our wheels now Admiral have refused to fix the car for no reason that we can understand. The car was fully insured, they were made aware of modifications and they still can’t manage to sort out. Please do not use this company.”

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Posted 3 years ago

“DO NOT USE. It doesn't matter how a cheap a policy is; it's how the claim is dealt with. An easy claim took nearly 6 months to sort out. I'm still waiting for Auxillis (the courtesy car provider) to refund £100 unlawfully taken from my bank account.”

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Posted 3 years ago

“Terrible firm to contact, absolutely furious after waiting on the phone for hours, couldn’t access webchat or download app as there was a problem. Cancelled auto renew on webchat but still took the money out of my account. Now I cannot contact anyone to cancel payment. Never, ever will I ever go with Admiral Insurance again, absolute nightmare. I dread to think if I ever had to make a claim!”

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Posted 3 years ago

“A neighbour backed into my car, took full responsibility and paid for damage through their insurance. 2 months afterwards Admiral just took an additional £1,253 from my account. When I contacted them they said when there is an accident, regardless of whose fault, the adjust the policy on risk factor. My original policy only cost £953 so they doubled the price. Even the representative on the phone seemed embarrassed and spoke with an underwriter who wouldn't budge. Insurance cancelled. Shocking way to treat a customer - also very bad they just took the money with no prior notification.”

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Posted 3 years ago

“Don't go with Admiral!!!!! Don't go with Admiral!!!!! Cheating, My car policy due within the next 05 days. I wanted to know the rate and decide whether to continue the car insurance policy with them, so I updated them my new obtained UK Full license instead of the international driving license which I first taken up my policy with them. My international license and UK full Driving license are both valid, however after updated them the details, THEY CHARGE ME 32.51, whether I like it or not, I'm told that required to pay the charges. This is not a hugh amount to me but I'm not happy to pay coz I feel that I'm been con by them, they should let me know first that charges will be incurred if I need to update them my driving License. Shame of you ADMIRAL!!! I will also to discontinue my house policy with them as well in MAY/22,. NEVER AGIAN TO GO WITH THEM, CON ARTISTS!!!”

Helpful Report

Posted 3 years ago

“Terrible company. Used them about 10 years ago and was really impressed with their prices and service. This time round the service has been shocking and they've charged me an autorenewal charge which is a 3rd of the cost of my policy for a renewal I didn't want or authorise. I'd advise using a proper company like Direct Line rather than these these thieves”

Helpful Report

Posted 3 years ago

“DO NOT USE ADMIRAL - WASTE OF TIME - LOST 3 HOURS OF MY LIFE and I was only trying to buy an insurance quote - have now bought elsewhere in minutes - thank you Ageas!”

Helpful Report

Posted 3 years ago

“Admiral do not care even remotely about their customers, and have dreadful policies put in place for their car insurance. Crash took place 13/03, still no courtesy / hire car on 22/03. Policy states that to receive a courtesy car, their approved garages must approve the repairs on your vehicle. Then, they will be the ones to provide it, not Admiral. The joke is that none of their garages have courtesy cars available until April! So, given this, I pushed to receive a hire car. They state that hire car cannot be provided until one of "Admiral's Approved Technicians" checks the garage's report and approves that the vehicle is repairable. If the garage approves the repairs, that means it's repairable!!! I don't understand who wrote their policy. They seemingly only have one technician working at Admiral, as I have to wait in a queue of other approvals that need completing. Fantastic! Would not recommend Admiral Car Insurance to my worst enemy. Can't wait to take this to the ombudsman...”

Helpful Report

Posted 3 years ago

“░▒▓More thank 4 hours on HOLD▓▒░ I have attached few pictures about the terrible online chat agent. I have no idea what happened with him.”

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Posted 3 years ago

“All was good until had to make a non-fault claim. They decided to write-off my car. Copart has collected the vehicle in 2 days, only after collection Admiral came back with "market value" offer which was in fact a "trade value". I'm working in motor industry for over 5 years and provided them valuations from CAP Hpi and AT Dealer Portal, platforms that are mostly used for underwriting vehicles in UK. They came back with a total increase of £300 which is still over £1000 below retail market value. I'm raising a complaint with Financial Ombudsman Service.”

Helpful Report

Posted 3 years ago

“Awful company to deal with, terrible communication. No interest in customer needs. Would not recommend, spend your money elsewhere as they are not a reliable insurance company!!”

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Posted 3 years ago

“A non fault accident with an Admiral policy holder. I spent literally hours trying to reach the correct department as followed on their menu system , only to be told having waited 40 minutes that it was a different section so waited a further 30 minutes And the phone just cut off SO fustrating. They have NOT settled my claim which was derisory in the first instant AVOID THIS COMPANY. how they remain in business is a real mystery.”

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Posted 3 years ago

“Its to very big prices compared with another big company, and attitude its very bad.”

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Posted 3 years ago

“Shocking, had my car over 5 months still no sign of it getting repaired.”

Helpful Report

Posted 3 years ago

“To everyone who reads this please do not insure your home insurance with this company the price was ok but the customer service and the way they dealt with my claim and took a year was disgraceful especially the chap that came around to see the damage it's like he didn't have a clew of th work and had a chip on his shoulder and he had no customer service skills honestly I was shocked and when I told the guy that was dealing with it he wasn't realy bothered and made out As if I'm making something up I wouldn't recommend this company at all....”

Helpful Report

Posted 3 years ago

“What a truly vile company this is. Prior to my home insurance auto renewing on 6 Nov 2021 I wrote to Admiral requesting they substitute one expensive item for another of the same value, after a month I received no acknowledgment or documents. I then wrote to the UK Managing Director Christina Nestares, not unexpectedly I didn't get the cutesy of a reply from her either. The documents eventually arrived after Christmas together with a demand for a further £25 for making the substitution - I immediately rang them and spoke to a charming young lady who removed the item in question and cancelled the additional charge together with the auto renew for next year as I obviously won't be using this disgraceful cowboy outfit again.”

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Posted 3 years ago

“Rip Off - Worst insurance company ever. We have a comprehensive policy & someone crashed into our car while we where parked. Its been 19 days and Admiral have not bothered to organise repair or a courtesy car, they dont reply to emails or calls. Never use them or Elephant / Bell etc all their other trading names. Aweful company - will be reporting them to Insurance Ombudsman.”

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Posted 3 years ago

“Awful. Automatic renewal taken from my account and impossible to contact anyone.”

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Posted 3 years ago

“disgusting that they add an automatic renewal to your policy without your knowledge or agreement and then make it very difficult to cancel the renewal, you end up on the telephone to them for 45 minutes trying to stop a renewal that you did not want in the first place!!!”

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Posted 3 years ago

“Absolutely useless company, appalling customer service. Took weeks of constantly chasing them up for insurance money to purchase another car. 3 months after a non fault claim and they Still owe me £310 excess money. Would give zero stars but not allowed. Do your self a favour and Steer clear of these scammers”

Helpful Report

Posted 3 years ago

Admiral is rated 2.6 based on 1,706 reviews