AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.35

2.4 Rating 1,129 Reviews

34 %

of reviewers recommend AXA Insurance

Company Reviews

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2.4

Based on 1,129 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 20th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Save yourself and chose a company that can actually help when in need. I chose AXA breakdown cover due to the largely positive reviews, cost and lower average time frame for assistance compared to others. I can assure you when I needed assistance this was not the case: a lack of care, no accountability and a +3 hour wait on the roadside in 25 degree heat. I will be recommending people (as many as I can) to steer clear and if you are reading this please consider other options!! I am convinced that the first person I spoke to forgot to chase things up which left us roadside for hours waiting for updates and received pitiful texts to say they will be here within 45mins... which they didn’t. After It became ridiculous I called again to speak with someone (tried a few times and was on hold for over 5-10 mins). If you think the car was totalled you couldn’t be more wrong, the tyre blew out and they said the only way to get us home is to take the car to a compound overnight and to wait for a taxi to come (25 degree heat) and by this time it was getting to the evening and added another hour on. Following this the car was due to arrive the following day, Monday and it is currently Wednesday afternoon and it is still yet to arrive at my home with the apology because it was ‘busy’. Steer clear!”

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Posted 4 years ago

“I took AXA insurance for a move between Dubai and Geneva. We had damaged items and damage to our car. It was an awful experience AXA uses brokers that offer you very small amounts starting at 10-20% of the value of thing broken. It took 8 months to resolve and dozens of emails. I filed a complain with AXA on their site they never replied. In the end you cannot do anything. For 2000 USD damage to my car axe paid 380 USD for our household items the paid about 30% of the value to replace broken items. I will not use them again. It was really time consuming and depressing process.”

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Posted 4 years ago

“Do not go with this company at all… Do not go with this company at all cost.. disgusting I have 2 years no claims drive 3.5 tonne vans have a golf 1.4 tsi on it what has died got another car they will happily temp cover it but won’t swap it over saying due to age but when I 1st past 2 years ago got a gti and can get insured on that spoke to the manager to say cancel the policy they will wave the cancellation fee when I stated my car is dead been on the garage 3 months don’t know when it’s back.. advised just to cancel loose all deposit and monthly fees and take out a new policy doesn’t state in terms and conditions advising can’t swap cars so now over £700 out of pocket for 3 months!! When not even drove the car and then pay on top another £100+ just to temp cover until my car is fixed… will definitely never go back to this company the discriminate you take your money and won’t swap your car over if the old one has died… manager stated to me they are not obligated to cover another car!!”

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Posted 4 years ago

“AXA ITS REALLY POOR INSURANCE I PAID MORE THAN AED4,000 WHEN EVER I AM USING THE INSURANCE IS NOT COVERED ONLY COVERING PART OF MEDICINE AND DR VISIT AND ALWAYS TAKING THE TIME FOR APPROVAL OF MEDICINE AND 1 TO 4 HOURS FOR OTHER REQUIREMENT”

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Posted 4 years ago

“Accident was reported more then 2 months ago, still waiting for the repairs. Claim was straight forward but it is taking way too long plus rude customer service. Waste of time and money. I'm really really disappointed with the customer service, one of the worst experience and wouldn't recommend anyone to take insurance with AXA”

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Posted 4 years ago

“I came to the school where I was s teacher, and a little millennial girl signed me up for a 401k. Once she had my account, I never got any other follow-ups or heard from her again until I was finally able to reach her by phone. After asking her my investment question, her answer was: "oh whatever you think." What a joke of an agent--and a company. I rolled my account to their competitor; been totally pleased.”

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Posted 4 years ago

“It is the worst insurance company. Your claim will stuck there for more than a month and no feedback from the officer who is reviewing your claim. Their website is buggy and you cant even do any complain to them. They only good in keep trying to get contract signed by corporation to bring in revenue to them with mediocre services that is aligned to the contract.”

AXA Insurance 1 star review on 19th April 2021

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Posted 4 years ago

“I've been dealing with insurance companies all my life and this was the first time I opted for Axa falling for their sales guy. This is the worst experience in my life from an insurance company. Their only objective is to reject your claim at any cost. I was asked by the doctor to undergo surgery for a medical condition which I didn't know I was having although this started developing 2 yrs ago as per medical reports. They rejected the claim saying this is undeclared pre existing condition. Now I have to 11000 aed to do the surgery. If there was an option to rate them zero I would've done that. worst experience ever”

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Posted 4 years ago

“Never again. Wasted money for nonexistent cover. This company keeps using some misleading names (Catlin, even though it stopped using that name in 2018). When you need to claim, they will make their utmost to never pay you. It seems like all that they are doing, is twist their words only to not pay you. People, there are lots of good insurers that are genuine and will protect you, but not this one. I was a victim and I'd like to inform you all about it.”

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Posted 4 years ago

“Axa stinks. Once they had my account, they disappeared. I am a professional educated person, but the prissy little girl assinged as my "agent" was worthless. Rolled my money into National Life Group and have excellent service and advice.”

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Posted 4 years ago

“A horrible administrative process leading to costs. Can not recommend it to anyone unless you like to be sent from one desk to the other without any results.”

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Posted 4 years ago

“I recently bought a flight from esky for my family and myself as well as the travel insurance (cost = 10% of cost trip) by Axa advertised as covering cancellation for any given reason, also Covid. 3 days before the trip due to new restricitions we cancelled and asked a refund from the insurance company Axa, only to hear that in small letters in the contract is stated that cancellation due to pandemic is not covered. However in BIG letters in the advertisement was stated that it was covered. Numerous emails back and forward to esky and Axa resulted in Axa blaming esky (because the ad was placed on the website of esky) and esky blaming Axa because they don´t refund. as a result we lost the money from the trip as well as the insurance which was 100% useless. Very dishonoust conduct from esky as well as Axa.”

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Posted 4 years ago

“Tried to tell me a cheapest version of Jeep Grand Cherokee was the same as the premium version. I had a Summit and they were saying a limited was the same when it came to paying out for like for like when you wrote of my car for a few small scratches on the front. Either they were hoping I was someone who knew very little about Cars or the engineer handling the offer was incompetent. In either case both are not acceptable. Cheapest price for 2014 Jeep Grand Cherokee Limited is roughly £16,500 and cheapest Jeep Grand Cherokee Summit is £19,000. They offered around £16,000 and then sent links to a Limited Jeep.”

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Posted 4 years ago

“Scammers and con artists. Will steal your money and not pay up. Stay away.”

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Posted 4 years ago

“Daily Sickness Insurance with AXA After being for 30 years full time working and never ever sick at any time, I went into burnout after having had a very challenging time in my job but also as a mother that needed to raise alone a child for more then 10 years without having any family resident in this country. I have been paying this insurance through my employer for decades and once you are vulnerable and sick and unable to go back to work - you will go through the hard sufferance way that AXA let's you fall down. The ever worst service experience I had by any kind of insurance in my life. They are rude, they are unprofessional, they do not answer any mails, they do not pay the money they should pay as of the agreement/insurance contract or pay to late without announcing it. They try to push you back to work, even 2 doctors will certify that you are unable to work and call you sick - and they will certify it on a monthly basis. Axa ignores it. As I said, I cannot recommend it to anyone and I hope that many people are reading this reviews and are taking the right decision, if companies like this are not supported they hopefully shrink until becoming insignificant... If I try to find a good point - I went through all my insurance contracts and cancelled whatever I had with them and when recently offered via the car dealer to have my car insured with them I could say with a good conscience - no thank you very much.”

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Posted 4 years ago

“Somebody took a picture of the back of my van from 25metres away and made a false claim against me. It is now 1 year ago and they still haven’t closed the case. They don’t respond to my emails asking for updates or my complaints. It’s not fair that this obviously fictitious claim has cost me money because it’s classed as a ‘fault’ accident until the case is closed. No evidence against me, no witnesses, no damage to my vehicle, no dashcam footage. Just one persons dreamt up story so they could get some money during lockdown. This is a disgrace.”

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Posted 4 years ago

“Delayed payment of insurance claims and paying of insurance claims not according to their policies! Please do not take insurance from AXA if you do not want to be stress!”

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Posted 4 years ago

“Terrible. Involved in accident in October. Someone hit me from behind and they wrote my car off. Currently 26th of January and Axa still haven’t paid me the settlement. Don’t respond to emails, make me promises on the phone and then go ‘radio silent’ on me when I chase them up. I’ve been without a useable car for 4 months now! Causing endless amounts of stress. Worst company I’ve ever dealt with. Case still not settled and I have no idea what to do. Never use this company!!!”

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Posted 4 years ago

“The other driver admitted full responsibility and agreed to pay after a crash. I registered claim with my insurers Axa. Axa failed to arrange salvage collection and valuation and not progressed my claim as they said they would. After 3 months of emails and phone calls to Axa my wrecked vehicle is now being charged storage costs waiting for Axa. Still no response from Axa.”

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Posted 4 years ago

“Absolutely awful! A claim that should be so simple is anything but. I had an accident with a deer end of last year. Still waiting for them to agree settlement figure. Complete joke of a company”

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Posted 4 years ago

AXA Insurance is rated 2.4 based on 1,129 reviews