“I had Axa insurance in Switzerland for the household. The refuse to pay out on fire insurance for some reason (although I did not claim for this they confirmed) and Civil liability was not covered. You can only cancel at the end of the term and the company are clearly just after money and to minimize any payouts. Avoid at all costs.”
“Shocking non-existent service. Company should not be operating. Phones not answered after hours of waiting when I tried to claim on Coverwise travel insurance 3 months ago after a serious accident. Now they're trying to pay me off to cancel my complaint - after a call out of the blue from their Mexico complaints team, 3 months later.”
“Would give 0 stars if possible. Waiting for 7 hours in hospital for insurance approval and all they can do on the phone is make excuse and lie about it being sorted asap. I pay for this insurance so expect the correct service. Completely unprofessional and will not cancel this insurance asap.”
“Do not use AXA!!!!! I have emailed serval times to get my delayed baggage claim sorted out. I made the claim over a month ago and keep receiving an automated message saying they are too busy to assist me. I do not understand why I purchased insurance with them if they do not help when I need to make an insurance claim. I can not reach anyone by phone, EVER! However, it was super easy to get a hold of someone when I wanted to purchase the plan. I am so disappointed in this company. I did research before purchasing travel insurance, and they had good reviews. I guess you can not trust corporations to do their jobs anymore.”
“One star isn't even worth i was involved in a car accident not my fault and my car was a total loss they received the payment from Co part and still after three weeks not paid it to my finance company despite phoning then twice you have to sit on the phone for hours to get through they haven't even made contact with the other driver so had to pay my excess and accident was nearly two months ago I do not recommend this company as I have done the work from them thier customer service are rude and don't care that this is causing added stress when the accident wasn't my fault avoid at all cost if you don't want to spend days on the phone and nothing happens despite me sending very detailed emails to them”
“really bad service
1 year my vans been off the road , with no appropriate replacement , as promised. 2 garages have attempted to fix it , neither is regulated.
SO beware
I had my policy cancelled, in error.
I have dealt with some rude complaint agents , who hung up the phone.
Despite having 2 complaints upheld , i have been forced to go to the ombudsman.
Avoid at all costs”
“Don't bother with this insurance company. I have been waiting over nine months for my car to be repaired. Trying to get through to them is a nightmare they keep you on hold for over a hour then when you get to speak to someone they tell you one thing then pass you on to another department and you still don't get the problem sorted. I would have given them no stars the whole company is a joke don't waste your money or time on them.”
“The worst customer service. I am trying to reach them over a month and still no proper reply. Definitely do not recommend this insurance company. Never again!”
“Very poor customer service call backs consistently not honoured and formal complaint totally ignored. Conflicting infornation provided constantly. Passed from pillar to post on the odd occasion i did get through. Awful company to deal with.”
“Took Axa insurance out for a trip to Thailand in March 2022. Three days before I was due to go, I contracted Covid.,so was unable to fly. I made a claim, and was asked for the usual evidence (Flight ticket, policy number, evidence of Covid, airline letter of non-flight etc) They continued to ask me for the same documents over and over, even though I had already supplied them. Finally, they said "We possess all of the documents we require. We just need to check through everything, to see it is all in order" The last email I received was over two months ago, and absolutely nothing from them since, despite me having written several emails to them.
Their policy seems to be to take your money quickly, then forget you.
I am now in the process of going down the legal route to chase them.
How can they still be in operation, blatantly ripping off customers?
PLEASE DO NOT USE THEM!!!!!!!!!”
“My experience was with AXA global health insurance in Egypt. My experience is summarized in two main points.
1. The claim department is a disaster, every single claim that i have presented since January has been rejected, with lame justifications. Conclusion, they oversold their reasonability of handling legit claims.
2. No body moves unless the top management interferes! so Egyptian!
I encourage each and every person wants to deal with AXA to think a hundred times, they are a waste of money, reflects nothing close to what they sold me during the sales phase and are definitely among the lowest performers in the market (at least to me. They never even opened an investigation to understand what has happened.”
“its been 3 weeks since the crash (wasn't my fault) I have had no contact back about my claim or about a courtesy car I've called multiple times and all I get back is that someone else will be in contact and nobody does, DO NOT get your car insurance with this company”
“(((((( OVER 2 MONTHS CAR-LESS))))))) reported my car for a claim, 16th june , todays date 18th august , still no curtesy car, or sign of my own returning back to me, when asked "no time frame is given for the return of a car" basically meaning when ever we are ready, could be more months of buses , trains and taxi's, that reflects on my working day, not the best service , i think that covers a good customers review on customer service, price delivery, returns and fefunds,”
“You have had my wrong address for the past 9 months which has meant I have not received my bill nor any reminders. Instead of contacting me via email or phone you send a 'poursuite', again to the wrong address. I find out only because i receive notifications from the PostOffice and then the Poursuite office had the courtesy of telling me who it was from. I have spent over an hour waiting online to try to talk to somebody about this confusion only to listen to, quite frankly, awful music and have no help. Finally i find a QR code somewhere in 'myAxa' and pay 'my dues', despite it saying that i cannot pay and have to call the hotline number. I am also able to change my address myself and will be looking to change my insurance and to leave AXA. A company who seems to skip to inhumane manners to receive money before simply contacting their customers and whereby it is completely impossible to speak with anybody about this matter.”
“I was previously insured by AON, 100X better.
With Axa I get asked for bills for expenses that were already validated by the social security, I don't see the purpose, if the expense was validated by the social security?
With people not seeing the request for bills, other people not finding back their bills, they end up with this trick not reimbursing many people, that's so vicious”
“I got Covid-19 while traveling in Barcelona, Spain. AXA did not honor the active policy I purchased from them, instead telling me, after an Epiphany of phone calls, that I've to pay for all health services and then tbey'd refund me once back in the US, uhich is beyound absurd: How much corruption has to be around to understand that it's insane?”
