“Took Axa insurance out for a trip to Thailand in March 2022. Three days before I was due to go, I contracted Covid.,so was unable to fly. I made a claim, and was asked for the usual evidence (Flight ticket, policy number, evidence of Covid, airline letter of non-flight etc) They continued to ask me for the same documents over and over, even though I had already supplied them. Finally, they said "We possess all of the documents we require. We just need to check through everything, to see it is all in order" The last email I received was over two months ago, and absolutely nothing from them since, despite me having written several emails to them.
Their policy seems to be to take your money quickly, then forget you.
I am now in the process of going down the legal route to chase them.
How can they still be in operation, blatantly ripping off customers?
PLEASE DO NOT USE THEM!!!!!!!!!”
“My experience was with AXA global health insurance in Egypt. My experience is summarized in two main points.
1. The claim department is a disaster, every single claim that i have presented since January has been rejected, with lame justifications. Conclusion, they oversold their reasonability of handling legit claims.
2. No body moves unless the top management interferes! so Egyptian!
I encourage each and every person wants to deal with AXA to think a hundred times, they are a waste of money, reflects nothing close to what they sold me during the sales phase and are definitely among the lowest performers in the market (at least to me. They never even opened an investigation to understand what has happened.”
“its been 3 weeks since the crash (wasn't my fault) I have had no contact back about my claim or about a courtesy car I've called multiple times and all I get back is that someone else will be in contact and nobody does, DO NOT get your car insurance with this company”
“(((((( OVER 2 MONTHS CAR-LESS))))))) reported my car for a claim, 16th june , todays date 18th august , still no curtesy car, or sign of my own returning back to me, when asked "no time frame is given for the return of a car" basically meaning when ever we are ready, could be more months of buses , trains and taxi's, that reflects on my working day, not the best service , i think that covers a good customers review on customer service, price delivery, returns and fefunds,”
“You have had my wrong address for the past 9 months which has meant I have not received my bill nor any reminders. Instead of contacting me via email or phone you send a 'poursuite', again to the wrong address. I find out only because i receive notifications from the PostOffice and then the Poursuite office had the courtesy of telling me who it was from. I have spent over an hour waiting online to try to talk to somebody about this confusion only to listen to, quite frankly, awful music and have no help. Finally i find a QR code somewhere in 'myAxa' and pay 'my dues', despite it saying that i cannot pay and have to call the hotline number. I am also able to change my address myself and will be looking to change my insurance and to leave AXA. A company who seems to skip to inhumane manners to receive money before simply contacting their customers and whereby it is completely impossible to speak with anybody about this matter.”
“I was previously insured by AON, 100X better.
With Axa I get asked for bills for expenses that were already validated by the social security, I don't see the purpose, if the expense was validated by the social security?
With people not seeing the request for bills, other people not finding back their bills, they end up with this trick not reimbursing many people, that's so vicious”
“I got Covid-19 while traveling in Barcelona, Spain. AXA did not honor the active policy I purchased from them, instead telling me, after an Epiphany of phone calls, that I've to pay for all health services and then tbey'd refund me once back in the US, uhich is beyound absurd: How much corruption has to be around to understand that it's insane?”
“Axa doctors ask if you ever had a bacterial infection in the past, given your decades of existence, and if you are say you did - well, that is a pre-existing condition. They definitely behave like some PPI scammers who would do anything to get your money and offer you nothing. New conditions that you specify you have not suffered from, all of the sudden become pre-existing because of an interpretation of the words. In my 7 months of insurance with them, as a healthy individual in my 30s, I have had the worst experience with them. Definitely an insurance service I will not repeat again. Remember, if you had bronchitis when you were 15, you will never get a chest consultation with them - this was confirmed by their senior staff today. Honestly, appalling, an actual fraud of a service.”
“AXA is the most unethical company I have ever dealt with. You would think after taking out a full cover health policy that you could rest assure you are covered. I was paying £80 per month for 2 years ( total nearly £2000 ) However when I become sick I was told there are no hospitals or services and they can only offer over the phone doctor service. Naturally Im fuming as they were in breach of the agreed contract.
Months passed as I went down their unprofessional rude fabricating complaints procedure, I was told “ If you are willing to wait until April 2022 and AXA make a profit we will refund your money”
After nearly a year of waiting I finally received the latter to say the profit works out to be £2 and that the £2 is too low to refund so they give it to charity ( AXA ) that letter is from the CEO Tracy Garrad.
Please check this companies reviews on Trust Pilot and Google , my legal battle just beginning please don’t end up in the same situation. Next step lodged complaint with Trading Standards and FTC.”
“Discussing treatment, dealing with a contractor claim towards me when contractor did damage to my family home, its taken 3 yrs and now I'm asked get quote n when I do they make another excuse no rush settle claim, wiling only deal with me via email after requesting call continually”
“Very bad experience with travel insurance in Colombia. They shouldn't offer it if not have possibility to set appointment in Colombia. I wait almost 12 hour with broken finger to set appointment and finally I need to pay my personal cash. Getting refund is difficult, they not care about timelines, not respond to emails. Never again Axa.....”
“They do not work with some nationalities such as Russians, Belarusians and Ukrainians. They denied me service due to my nationality. We live in 21st century. I can not even apply for insurance: my nationality is not in the list. I live in Dubai around 3 years and cannot get service or insurance шт AXA because of my passport. When I called them they said "We just do not work with some nationalities. And it does not matter for us where you live. We have our own rules. And we follow our management decisions. Bye!" Terrible discrimination. The worst company I have ever seen to be honest!”
“Please Do not get AXA insurance, when you booked a flight from Volaris, they are stealing your money right in your nose!
I bought a "Combo Flexibility"and they didn't validate it!
They care less if you change your flight or canceled it!
Their costumer service sucks!
PLEASE AVOID YOURSELF ALL THE STRESS THAT I WENT THROUGH!”
“appalling - paid my premiums for 15 years, was made unemployed just before the pandemic and because I couldn't look for work during lockdown they have refused to pay my mortgage insurance. They will not take into consideration that the majority of people couldn't go out and get work due to the law.”
“Beware; A horrible company; i have been an AXA ( Ireland)customer for years paying expensive quotes all these years; Once when got into a minor accident and resulted in some dents on my car wherein no other vehicle/ property was damaged; they sent their engineer and i got informed that the claim is declined as the engineer is not convinced of the incident; Note - I had full comprehensive cover including no claim protection bonus. Aslo they sent the engineer after almost a month after the incident. Just so frustrating how a company can be so greedy to make money and treat its customers.
Sojan Antoney”
