“Im not allowed to give zero points since AXA refused to pay me total loss of my car. First they tried to pay me half the money what the car is worth then they said they not going to pay because the car is modified ps couple plastic badges. I have contacted the financial ombudsman they asked me to check log book and sure enough log book says standard and they still not paying me. AXA redefining standard by not paying. What a joke”
“My claim handler and dealing with AXA regarding the theft of my car has been handled with great care and affection. AXA have been great and so has Samantha and her team. I have recommended AXA to my friends, family and work colleagues. I had my courtesy car the same day, my claim was dealt with within two weeks and made a very stressful situation for myself as easy as can be, I look forward to renewing with AXA in September ( depending on quote of course) and working with them in the future.
Thanks Team!”
“Paid for fully comprehensive insurance plus legal protection, got zero help from them when I had someone clip my car and drive off even though I had the vehicle details. After nine months of emails and hours on hold I've given up hope of them assisting me and I'll have to resort to the ombudsman. Not a good experience.”
“I have been unfortunate to have made 2 claims during this year and Axa have been very helpful and supportive during difficult times. I would definitely recommend them for their customer service.”
“I was hit by a car by a motorist whilst I cycled to work. The car driver was insured by AXA.
They have been persistently slow with their handling of my claim, to the point where they simply ignore my email exchanges.
I received an 'out of office' reply, notifying me that the person handling my claim was going to be on holiday for nearly 2 weeks and that he would 'not be forwarding the email'!!
I am appalled by the customer service and have had 2 phone conversations with aggressive and disinterested staff.
Do not buy insurance with AXA.”
“TERRIBLE COMPANY,
A CAR HIT MINE AND OTHER DRIVER 100% AT FAULT AND ADMITTED IT.
AXA NEVER GET BACK TO E MAILS AND CALLS AND COMMUNICATION
IS THE WORST I`VE EVER COME ACROSS.TERRIBLE CUSTOMER SERVICE.
IF YOU ARE HAPPY THEN THIS MUST BE BECAUSE YOU'VE NOT BEEN INVOLVED WITH THEIR CLAIMS DEPT.WILL NEVER USE THEM AGAIN”
