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AXA Insurance Reviews

2.3 Rating 1,152 Reviews

34 %

of reviewers recommend AXA Insurance

Company Reviews

2.3

Based on 1,152 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Documents Delivered On-time	Greater than 27%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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AXA Insurance 1 star review on 13th January 2026

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AXA Insurance 1 star review on 20th December 2025

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AXA Insurance 1 star review on 9th October 2025

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44

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After explaining i had just lost my job, and sold the car because i could no longer afford one, axa insisted i still pay the policy in full!!! Great company!!!”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very easy to obtain a quote and arrange payment.”

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(Car Insurance) - Posted 9 years ago

“Due to unclear communication from the outset, sales selling a product that was not fit for purpose and the extortionate rates for a vehicle that does not move I was left at best dissatissfied and am expecting further disapointment at completion of the year”

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(Car Insurance) - Posted 9 years ago

“best price and service was quick and easy great people to deal with.”

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(Car Insurance) - Posted 9 years ago

“good inc”

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(Car Insurance) - Posted 9 years ago

“Easy inception No problems so far to date”

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(Car Insurance) - Posted 9 years ago

“Very competitive quote & easily arranged cover.”

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(Car Insurance) - Posted 9 years ago

“very good.lets see how much it will be”

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(Car Insurance) - Posted 9 years ago

“I have had years and years of driving and am always surprised by the cost of insurance just because I am treated as elderly even though I spent many hours of driving under the ROSPA diving flag of safety”

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(Car Insurance) - Posted 9 years ago

“Very happy with cover/cost. I trust on renewal will be just as happy on similar cover and cost. Thank you ......Leon Russell.I......f I say "yes"to ...name displayed ....name only....no personal details.”

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(Car Insurance) - Posted 9 years ago

“Very friendly and efficient , best service I have used with an insurance company Hopefully they will remain competitive again this year.”

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(Car Insurance) - Posted 9 years ago

“Competitive prices, efficient completion of application and supply of documentation. All I can ask for really.”

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(Car Insurance) - Posted 9 years ago

“I never claimed 15 years .recently motorbike hit my bumper now over 3 months they did not received any reply from other party insurance. They have kept my excess. they not repairing my damaged wheel. they recommended impact bodyshop they stole my parcel shelf also they damaged body paint and rear seat my car looks 15 years older.”

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Posted 9 years ago

“Everything so far so good. Await renewal”

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(Car Insurance) - Posted 9 years ago

“Great customer service, easy to use”

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(Car Insurance) - Posted 9 years ago

“not had any problems they came up with a decent price and if the renewal price is the same I will renew with them.”

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(Car Insurance) - Posted 9 years ago

“When I changed insurers this was best for me.”

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(Car Insurance) - Posted 9 years ago

“AVOID THIS COMPANY! A terrible company. Beware of windscreen claims, they affect your no claims discount. And in the event of a claim, insist on getting your own quote. They use their own repair centre who charge high rates forcing AXA to write off vehicles.”

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(Car Insurance) - Posted 9 years ago

“very good insurance”

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(Car Insurance) - Posted 9 years ago

“A very simple online process with clear instructions every step of the way”

Helpful Report

(Car Insurance) - Posted 9 years ago

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AXA Insurance is rated 2.3 based on 1,152 reviews