AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.38

2.4 Rating 1,088 Reviews

35 %

of reviewers recommend AXA Insurance

Company Reviews

Questions

Metrics

2.4

Based on 1,088 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 27th June 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff didn't know whether or not a window screen claim (which was under my policy) would effect my no claims for the year or not.”

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(Car Insurance) - Posted 9 years ago

“I think I can sing as well as Wynn Evans. davidmsimcock@icloud.com”

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(Car Insurance) - Posted 9 years ago

“Still waiting to be paid out 2 months after a straight forward accident with one of their members. The members car has been repaired but mine still await some money. most distgusting company I have come across.”

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Posted 9 years ago

“AXA insurance are very good, they provide a good and reliable service, I would recommend them as an insurer”

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(Van Insurance) - Posted 9 years ago

“Very easy to buy. Slight problem with proof of no claims but was quickly and efficiently dealt with. Overall very good.”

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(Car Insurance) - Posted 9 years ago

“Very easy to use and understand”

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(Car Insurance) - Posted 9 years ago

“very poor service, very slow, don't trust them”

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Posted 9 years ago

“VERY GOOD”

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(Car Insurance) - Posted 9 years ago

“Very helpfull did what they said they would”

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(Car Insurance) - Posted 9 years ago

“Worst car insurance companies ever!!! When you have car accidental, they process your claim very slow, and they did not try to deference your right for the responsibility according to your evidence, and they don't trust my quote and try to blame your driving skills. They also send your car to the low-cost car repairing! E-mail them and they don't really care and never repay! Avoid this insurance company!! Otherwise, will pay high price!”

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Posted 9 years ago

“Have used AXA before but have never claimed so no experience of that side of things but always prefer to go with a well known name”

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(Home Insurance) - Posted 9 years ago

“It was all about the price for me and I got all I needed.Looking forward to the renewal quote.”

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(Car Insurance) - Posted 9 years ago

“I would highly recommend AXA, great cumstomer service and easy to use online service for updating details.”

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(Car Insurance) - Posted 9 years ago

“Simple and clear documentation with easy access via a secure password - 5 stars.”

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(Home Insurance) - Posted 9 years ago

“very good experience would use again.”

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(Car Insurance) - Posted 9 years ago

“Very friendly service”

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(Car Insurance) - Posted 9 years ago

“Very helpful and”

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(Car Insurance) - Posted 9 years ago

“No issues with them so far.”

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(Car Insurance) - Posted 9 years ago

“Very good”

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(Car Insurance) - Posted 9 years ago

“Excellent & efficient service. would recommend to anyone. First Class!”

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(Car Insurance) - Posted 9 years ago

AXA Insurance is rated 2.4 based on 1,088 reviews