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AXA Insurance Reviews

2.3 Rating 1,163 Reviews

33 %

of reviewers recommend AXA Insurance

Company Reviews

2.3

Based on 1,163 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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AXA Insurance 1 star review on 20th December 2025

Malachi Jaramillo

AXA Insurance 1 star review on 20th December 2025

Kelvin Benjamin

AXA Insurance 1 star review on 16th October 2025

AXA Insurance 1 star review on 11th October 2025

AXA Insurance 1 star review on 11th October 2025

Rosalia .S Mora

AXA Insurance 1 star review on 9th October 2025

Eddie .A Stuart

AXA Insurance 1 star review on 21st September 2025

43

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with cover/cost. I trust on renewal will be just as happy on similar cover and cost. Thank you ......Leon Russell.I......f I say "yes"to ...name displayed ....name only....no personal details.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Very friendly and efficient , best service I have used with an insurance company Hopefully they will remain competitive again this year.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Competitive prices, efficient completion of application and supply of documentation. All I can ask for really.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“I never claimed 15 years .recently motorbike hit my bumper now over 3 months they did not received any reply from other party insurance. They have kept my excess. they not repairing my damaged wheel. they recommended impact bodyshop they stole my parcel shelf also they damaged body paint and rear seat my car looks 15 years older.”

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Posted 10 years ago

“Everything so far so good. Await renewal”

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(Car Insurance) - Posted 10 years ago

“Great customer service, easy to use”

Helpful Report

(Car Insurance) - Posted 10 years ago

“not had any problems they came up with a decent price and if the renewal price is the same I will renew with them.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“When I changed insurers this was best for me.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“AVOID THIS COMPANY! A terrible company. Beware of windscreen claims, they affect your no claims discount. And in the event of a claim, insist on getting your own quote. They use their own repair centre who charge high rates forcing AXA to write off vehicles.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“very good insurance”

Helpful Report

(Car Insurance) - Posted 10 years ago

“A very simple online process with clear instructions every step of the way”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Had no problems requesting and being provided with my car insurance requirement costs.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“will renew this year. The trouble with Car Insurance is they think you are the same as every other 80's Driver we are not and therefor we should be given the chance to have cheaper Insurance, when we can show we are still competent drivers. Regards John Tasker”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Axa insurance best insurance”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Best insurance I've felt with thus far hopefully they keep it up”

Helpful Report

Posted 10 years ago

“AXA is easy to deal with no fuss”

Helpful Report

(Car Insurance) - Posted 10 years ago

“I believe that Axa has failed to deliver a remotely appropriate standard of service in managing an accident claim and after many months of trying to get an acceptable remedy, I have elected to take my case to the Ombudsman. Even whilst I am doing this Axa still persist in service failures. They cannot even get the Ombudsman's e-mail address correct in their glossy leaflet "A guide to our complaint procedure" - a small point but indicative of their dismissal of detail. Moreover within the last few days Axa have breached one of the stipulations imposed upon organisations dealing with the Financial Ombudsman. I have drawn the breach to the attention of FOS and to Axa. I have neither the time nor the patience to continue with this insurer and I've taken the business elsewhere.”

Helpful Report

Posted 10 years ago

“very happy with axa so far.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“bbb”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Just how insurance should be, especially for seniors, clear, no fuss, and affordable, Thanks AXA, no need to look elsewhere, Mick Daines. Doncaster.”

Helpful Report

(Car Insurance) - Posted 10 years ago

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AXA Insurance is rated 2.3 based on 1,163 reviews