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AXA Insurance Reviews

2.3 Rating 1,159 Reviews

33 %

of reviewers recommend AXA Insurance

Company Reviews

2.3

Based on 1,159 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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AXA Insurance 1 star review on 20th December 2025

Malachi Jaramillo

AXA Insurance 1 star review on 20th December 2025

Kelvin Benjamin

AXA Insurance 1 star review on 16th October 2025

AXA Insurance 1 star review on 11th October 2025

AXA Insurance 1 star review on 11th October 2025

Rosalia .S Mora

AXA Insurance 1 star review on 9th October 2025

Eddie .A Stuart

AXA Insurance 1 star review on 21st September 2025

43

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst car insurance companies ever!!! When you have car accidental, they process your claim very slow, and they did not try to deference your right for the responsibility according to your evidence, and they don't trust my quote and try to blame your driving skills. They also send your car to the low-cost car repairing! E-mail them and they don't really care and never repay! Avoid this insurance company!! Otherwise, will pay high price!”

Helpful Report

Posted 10 years ago

“Have used AXA before but have never claimed so no experience of that side of things but always prefer to go with a well known name”

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(Home Insurance) - Posted 10 years ago

“It was all about the price for me and I got all I needed.Looking forward to the renewal quote.”

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(Car Insurance) - Posted 10 years ago

“I would highly recommend AXA, great cumstomer service and easy to use online service for updating details.”

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(Car Insurance) - Posted 10 years ago

“Simple and clear documentation with easy access via a secure password - 5 stars.”

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(Home Insurance) - Posted 10 years ago

“very good experience would use again.”

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(Car Insurance) - Posted 10 years ago

“Very friendly service”

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(Car Insurance) - Posted 10 years ago

“Very helpful and”

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(Car Insurance) - Posted 10 years ago

“No issues with them so far.”

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(Car Insurance) - Posted 10 years ago

“Very good”

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(Car Insurance) - Posted 10 years ago

“Excellent & efficient service. would recommend to anyone. First Class!”

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(Car Insurance) - Posted 10 years ago

“AXA Home Insurance - Dreadful service from their contractors. Loss adjusters told lies, AXA disinterested. AVOID”

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Posted 10 years ago

“Fast efficient service.No hassle. Friendly manner.What more do you want?”

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(Car Insurance) - Posted 10 years ago

“I had a cracked windscreen replaced very pleased with the outcome My son has done all work on this on line insurance for me.”

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(Car Insurance) - Posted 10 years ago

“All round good value and best price I cud find for fully comp for a Ford fiesta they were very helpful”

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(Car Insurance) - Posted 10 years ago

“Simply the most awful, soul destroying, outright painful experience I have ever had the displeasure of enduring. Shockingly terrible service, hidden charges left right and center and a policy agreement I wish I had never ventured into. I cannot stress enough how you SHOULD NOT GO WITH AXA! I am begging you, for your own sanity. When I was injured in a non fault car accident because someone went into the back of me - AXA were nothing short of useless. I called, claimed, car was collected by a tow service AXA sent to me - so far, fine. 3 days later, my car is AWOL.. I call AXA RELENTLESSLY - they have NO idea where my car is. They insist someone is coming to my home address to value the car to determine if it's a write off, but the car wasn't at my house, they had it towed and it hadn't arrived at the garage I was TOLD it would arrive at, and they are none the wiser as to where it is. After hours and DAYS of my time wasted tracking it down, I am told it's written off. Now the single most infuriating thing with this experience? The utterly ridiculous holding process. Each time myself or my mum rang (we did this so we could call at all different times of day) we were kept on hold for exactly 20 minutes each time before someone answered (with the same ONE song on loop, which is enough to send the most calm person INSANE). When we confronted them with this and that it is clear they are watching our call sit there for 20 minutes before answering, they had no response, and didn't even try to defend themselves. This is just one of the awful experiences I have had during my policy with AXA, but all center around genuinely TERRIBLE service, like so bad my mind honestly boggles. My claim above had about 6 different people dealing with it - Sue rang me after I had been told by Sam to e-mail Bill, then Bill called me because of my phone call with Sally, who called me before Sue did, but Sally didn't update Sue, so Bob rang me instead. Sound ridiculous? Yes, well this is an unbelievably accurate account of my experience with AXA. If you want to have endless unanswered e-mails and to be sent crazy listening to the same hold song for 20 minutes each time you try and call, then AXA are the ones for you!”

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Posted 10 years ago

“very good pleased with price”

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(Car Insurance) - Posted 10 years ago

“I found them very helpful and I will get a quote again this year and would be more than happy to stay with them as long as the price is right!!”

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(Car Insurance) - Posted 10 years ago

“Would recommend this company and certainly use them again .”

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(Car Insurance) - Posted 10 years ago

“I recently changed my car .exactly the same model just *9 months newer.it went up 80 pound I asked why they could not provide me with a answer .so I sent a email to find out still awaiting your reply from 3 months ago”

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(Car Insurance) - Posted 10 years ago

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AXA Insurance is rated 2.3 based on 1,159 reviews