“I believe that Axa has failed to deliver a remotely appropriate standard of service in managing an accident claim and after many months of trying to get an acceptable remedy, I have elected to take my case to the Ombudsman. Even whilst I am doing this Axa still persist in service failures. They cannot even get the Ombudsman's e-mail address correct in their glossy leaflet "A guide to our complaint procedure" - a small point but indicative of their dismissal of detail. Moreover within the last few days Axa have breached one of the stipulations imposed upon organisations dealing with the Financial Ombudsman. I have drawn the breach to the attention of FOS and to Axa. I have neither the time nor the patience to continue with this insurer and I've taken the business elsewhere.”
“I took out car insurance with Axa but forgot to mention that my named driver had made a small claim on her own car policy for bumping into our gate post.
I then had to update the policy to add this info and was charged a further £137. I did look into removing her as a named driver but that would have added an additional £75 premium. Just another example of insurance company gotchas.”
“Far too much information . Did not like having to get information on Line. would have preferred to talk to a adviser to clarify the detail of the policy.”
“I was very happy to find this company.I have been with them since last june and thankfully have not had to make a claim.in view of my age I was pleased with the quote and hopefully the renewal in june will be as acceptable”
“Quick cheap and reliable- not a rip off company who charge a handling/document fee for everything- changed plate and address and was not charged for either.”
“Totally useless, abrupt people on the telephone who are very rude and have the attitude that nothing is down to them to resolve and if they can pass it to someone else or if it's not their fault then the quicker they can pass you off to someone else or blame someone else the better. Unwilling to help. Useless. I would definitely advise against using axa.”
“I have been driving for forty years. Never made a claim. Never had an accident. Because I had my car of the road for one year. I lost my no claims discount. And had to pay a high insurance price. I am very angry about that.”
“Responded very quickly to my accident claim. Car was repaired professionally. Curtesy car was provided. I can't fault this company in any way. There are cheaper companies but you get what you pay for.”
