“I'm insured fully com and a car hit my rear bumper out side of my house . The claim is taking so long to be dealt with and it feels like it only move forward if I phone up to complain . Never again will I deal with them and they only got 1 star cause I couldn't give lower”
“Over all a basic customer service. When I moved I changed may address as law states but my insurance when up at the property even tho my partners went down. I wasn't happy in the way it was explained to me”
“Had to make a claim after returning to my vehicle to find another car hold rolled down a hill into it. Despite providing all the required information, including contact info for owner of the other car the claim is still nowhere months later. Awful communication from AXA who failed to make contact at any point, including when they outsourced the claim to another company. In the end I have cancelled the claim, paid for repairs myself and moved insurers. I will never use axa again.”
“was easy to renew my policy but I had to ask for proof of renewal which is going to be sent through the post but I have not got it yet.i would have preferred new documents to prove my renewal.”
“When you take policy with Post Office or M&S or other Hight Street big names always check if it's not underwritten by AXA Insurence. Absolutely bad service, would never pay out, will treat you like you are a criminal. You will spend £100 on communication with AXA by post as all post must be send next day delivery. Do not bother to complain because it will go to the person you complained about. Absolutely unprofessional service.”
“Wouldn't even give it a star rating at all but have to because of how bad they where/ are its been 120 days since my accident and they have never contacted me off there own backs absolutely shocking.”
“Just wait till you have a claim then you will be in the same boat as me
Customer reviews are great but wait till you make a claim awful company to deal with the claims department just transfer you to Jack. Amy , Lee and who ever l had heart attack spent £1100 they have offered me £420 do not insure with this company .”
