AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.32

2.3 Rating 1,163 Reviews

33 %

of reviewers recommend AXA Insurance

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2.3

Based on 1,163 reviews

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Delivery Methods	Courier
Customer Service
Communication Channels	Email

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AXA Insurance 1 star review on 20th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value for money and easy to set up cover good customer service”

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(Car Insurance) - Posted 10 years ago

“Very helpful when I needed advice, excellent prompt communication throughout my issue.”

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(Car Insurance) - Posted 10 years ago

“When you take policy with Post Office or M&S or other Hight Street big names always check if it's not underwritten by AXA Insurence. Absolutely bad service, would never pay out, will treat you like you are a criminal. You will spend £100 on communication with AXA by post as all post must be send next day delivery. Do not bother to complain because it will go to the person you complained about. Absolutely unprofessional service.”

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Posted 10 years ago

“Wouldn't even give it a star rating at all but have to because of how bad they where/ are its been 120 days since my accident and they have never contacted me off there own backs absolutely shocking.”

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Posted 10 years ago

“rubbish service”

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Posted 10 years ago

“Just wait till you have a claim then you will be in the same boat as me Customer reviews are great but wait till you make a claim awful company to deal with the claims department just transfer you to Jack. Amy , Lee and who ever l had heart attack spent £1100 they have offered me £420 do not insure with this company .”

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Posted 10 years ago

“Good service and clearly explained to me”

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(Car Insurance) - Posted 10 years ago

“I found AXA insurance very competitive easy to use website thank you very much !”

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(Car Insurance) - Posted 10 years ago

“Great”

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(Car Insurance) - Posted 10 years ago

“DO NOT USE THIS COMPANY!!! Took out AXA Damage Refund Insurance for our car hire in Alicante, Spain via the website - booking & payment process very easy, however we were victims of car vandalism by a group of youths whilst our car was parked overnight so processed our claim upon our return to the UK. Their policy states "Once received, we will be in a position to give further consideration to your claim and will be in touch with you within 5 working days of receipt of your documents.” Nearly 4 weeks later & countless emails we have received no update on our claim & they only operate via internet so you are unable to chase or discuss; they just send you an automated email saying they received your email & have attached it to your case number but nobody responds to your query or request. Applalling customer service, sorry no customer service at all. So frustrating that we are victims and are being completely ignored by the company who have been paid to help us.”

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Posted 10 years ago

“This is more of a general insurance company two points Proof of No Claims should be automated between all insurance companies . Automatic renewal should be changed back to ; by request not automatic , because of changes of cars.”

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(Car Insurance) - Posted 10 years ago

“A VERY GOOD SERVICE”

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(Car Insurance) - Posted 10 years ago

“Very satisfied”

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(Car Insurance) - Posted 10 years ago

“Always come up the cheapest, and easy to deal with on the phone if a problem arises.”

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(Home Insurance) - Posted 10 years ago

“I have completed a claim in April 2015 which took them 5 ( !!!) months to complete !! On Sept 2,2015 after many emails I sent to them they confirmed the case and promised to wire the money ( 688 pounds /1040 USD) within the next 10 working days. On Sept 21 still nothing arrived -I called the customer service AGAIN and they told me that they don't know what is going on and that financial department will get back to be within NEXT COUPLE OF WEEKS!!!! What a FRAUD! If you don't want to spend hours on the phone , and wait for your money forever- please avoid AXA insurance! Also, please note that customer service center located somewhere in India so sometimes you can't clearly understand them and most of the cases they reply to your emails 1 week after with NO ANSWERS!!”

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Posted 10 years ago

“Everything was satisfactory as one would expect from a big company like AXA, Very professional to deal with.”

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(Car Insurance) - Posted 10 years ago

“Very satisfied with the team at AXA. Very professional & efficient.”

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(Car Insurance) - Posted 10 years ago

“Very good in terms of cost, cover provided, and how well they've communicated with me.”

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(Car Insurance) - Posted 10 years ago

“Very quick and easy service,everything involved was clearly explained and simple to follow.The operators are very professional and helpful.”

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(Car Insurance) - Posted 10 years ago

“I joined AXA last year and after 3 weeks of joining my car was hit by another driver which was not my fault. AXA without hesitation hit the ball rolling and sorted everything out from repairs to courtesy like for like car. I never never had a claim and the way I was treated was top class.”

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(Car Insurance) - Posted 10 years ago

AXA Insurance is rated 2.3 based on 1,163 reviews