“I have completed a claim in April 2015 which took them 5 ( !!!) months to complete !! On Sept 2,2015 after many emails I sent to them they confirmed the case and promised to wire the money ( 688 pounds /1040 USD) within the next 10 working days. On Sept 21 still nothing arrived -I called the customer service AGAIN and they told me that they don't know what is going on and that financial department will get back to be within NEXT COUPLE OF WEEKS!!!! What a FRAUD! If you don't want to spend hours on the phone , and wait for your money forever- please avoid AXA insurance! Also, please note that customer service center located somewhere in India so sometimes you can't clearly understand them and most of the cases they reply to your emails 1 week after with NO ANSWERS!!”
“I joined AXA last year and after 3 weeks of joining my car was hit by another driver which was not my fault. AXA without hesitation hit the ball rolling and sorted everything out from repairs to courtesy like for like car. I never never had a claim and the way I was treated was top class.”
“It's about time Axa changed its policy about being in an accident with an uninsured driver.This happened to me in the past and I lost my no claims bonus and the excess on my policy even though I had all the drivers details and the accident was not my fault. I also had fully comprehensive insurance. I changed my insurance company after this.”
“Axa has very competitive prices. Everything is done online which I guess helps keep costs down. It helps to be IT literate to navigate the website, but I do believe there is a phone line back up if you have details. I have not made any claims so I don't know how they are in that department. Overall the service they provide is good if you want basic cover at a good price.”
“Axa was a lot cheaper than most other insurers and was able get a quotation that I required satisfactory.I recently changed my car and even got a small rebate from them.Providing they keep my premium low I wil be insuring with Axa again on renewal of my policy.”
