“I can say my experience of AXA has been that the staff are most help full over the phone but I have had a few issues trying to log on to my online account.”
“Despite removing the only authorised repair company , who was relatively local , on their original list they understood that my lease purchase from Mercedes required me to use an Mercedes approved repairer and allowed me to use a reputable local mercedes repairer .”
“I will not be renewing with AXA , Last year the renewal notice arrived by email so late that I had already purchased a new policy from AXA at a cheaper rate than the renewal that I eventually received. They then proceeded to collect payment from my account for both policies. After numerous emails I eventually had one refunded but was unable to print out the policy documents for the new policy as it would only allow me to print out the one that I cancelled. Almost a year later I still am unable to print off the documents that I had paid for. I would not recommend AXA.”
“Easy to comprehend and compare what you get with Axa and other comparable Insurers, on-line. Form filling good as long as you have all the information at hand pertaining to insuring your car. Wanted to see evidence of no claims, if applicable, but this was on previous documentation of past provider so not complicated and they acknowledged this by return e-mail. I would recommend Axa as an insurer.”
“They're are slow in replying to request I found there department don't talk to other s department ie no claim department which I have been since January”
“Please note Badal was my friend and neighbour and I helped him with his insurance online.
Sadly Badal passed away in February (His son advised you of this).
If there is any way you could stop the emails addressed to Badal I would be grateful.
I have only rated everything poor in the hope this gets more attention.
Thank You
Phil Methven”
“Easy to arrange. entirely online - print your own documents, good price. So far, I am very happy though, of course, you only really find our how good your insurance is when you make a claim.”
