“Very good but would not let me change my insurance over to a 2 litre because of my age I have no points and a full hgv licence but not aloud to drive a 2 litre, not happy with it at all can not wait to finish my year with them”
“Very poor way to treat customers dodge at any opportunity much better out there, they provide a service "not good "but required ! But the user keeps them in jobs!!!!!!”
“Functional and easy to speak to person over telephone organising insurance. Cheaper after several years no claim and was found via price comparison website only.”
“This was the best value policy that met my needs (someone other than the policyholder to be the main driver). Taking out the insurance was a user-friendly experience. All of the documentation was supplied by email, and was very clear. Fortunately (from my perspective), I haven't had to make any claims, so I'm unable to comment on how efficiently AXA handle claims.”
“Generally I am satisfied, but there is a real big problem. I cannot insure my daughter as a temporary driver because she's not resident in the UK. My daughter lives abroad and comes over only occasionally but she needs to drive my car. I'll probably change insurance company because of this.”
“All in all Axa are very good but as an internet based company which wasn't stated when placed my policy for my vechine with them, I had to ring them by phone for my documentation only to b told that they don't normally do this as the documents can b printed from my online account as they are an Internet company. Have ing said that when I moved house and rang to change my details the lady on the phone said that it would cheaper for to do it myself as they would charge me a £35 handling fee if they did it, so she talked me through it and me and my partner changed my details online. All in all for my first year of having car insurance I would say that they are not a bad company to go with.”
