AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.32

2.3 Rating 1,152 Reviews

34 %

of reviewers recommend AXA Insurance

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Metrics

2.3

Based on 1,152 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Documents Delivered On-time	Greater than 27%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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AXA Insurance 1 star review on 13th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to make a claim after returning to my vehicle to find another car hold rolled down a hill into it. Despite providing all the required information, including contact info for owner of the other car the claim is still nowhere months later. Awful communication from AXA who failed to make contact at any point, including when they outsourced the claim to another company. In the end I have cancelled the claim, paid for repairs myself and moved insurers. I will never use axa again.”

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Posted 10 years ago

“me and my wife are with axa shame we didnt get a multi car dicount”

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(Car Insurance) - Posted 10 years ago

“very helpful and efficient”

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(Car Insurance) - Posted 10 years ago

“Exeleny service”

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(Car Insurance) - Posted 10 years ago

“We were very satisfied with your service. A very competitive quote and helpful customer service.”

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(Car Insurance) - Posted 10 years ago

“was easy to renew my policy but I had to ask for proof of renewal which is going to be sent through the post but I have not got it yet.i would have preferred new documents to prove my renewal.”

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(Car Insurance) - Posted 10 years ago

“fast & easy”

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(Car Insurance) - Posted 10 years ago

“I had no problem in getting the information I required for Car Insurance,and the amount was one that I could pay.”

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(Car Insurance) - Posted 10 years ago

“No claims so no comment possible”

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(Van Insurance) - Posted 10 years ago

“Good value for money and easy to set up cover good customer service”

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(Car Insurance) - Posted 10 years ago

“Very helpful when I needed advice, excellent prompt communication throughout my issue.”

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(Car Insurance) - Posted 10 years ago

“When you take policy with Post Office or M&S or other Hight Street big names always check if it's not underwritten by AXA Insurence. Absolutely bad service, would never pay out, will treat you like you are a criminal. You will spend £100 on communication with AXA by post as all post must be send next day delivery. Do not bother to complain because it will go to the person you complained about. Absolutely unprofessional service.”

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Posted 10 years ago

“Wouldn't even give it a star rating at all but have to because of how bad they where/ are its been 120 days since my accident and they have never contacted me off there own backs absolutely shocking.”

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Posted 10 years ago

“rubbish service”

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Posted 10 years ago

“Just wait till you have a claim then you will be in the same boat as me Customer reviews are great but wait till you make a claim awful company to deal with the claims department just transfer you to Jack. Amy , Lee and who ever l had heart attack spent £1100 they have offered me £420 do not insure with this company .”

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Posted 10 years ago

“Good service and clearly explained to me”

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(Car Insurance) - Posted 10 years ago

“I found AXA insurance very competitive easy to use website thank you very much !”

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(Car Insurance) - Posted 10 years ago

“Great”

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(Car Insurance) - Posted 10 years ago

“DO NOT USE THIS COMPANY!!! Took out AXA Damage Refund Insurance for our car hire in Alicante, Spain via the website - booking & payment process very easy, however we were victims of car vandalism by a group of youths whilst our car was parked overnight so processed our claim upon our return to the UK. Their policy states "Once received, we will be in a position to give further consideration to your claim and will be in touch with you within 5 working days of receipt of your documents.” Nearly 4 weeks later & countless emails we have received no update on our claim & they only operate via internet so you are unable to chase or discuss; they just send you an automated email saying they received your email & have attached it to your case number but nobody responds to your query or request. Applalling customer service, sorry no customer service at all. So frustrating that we are victims and are being completely ignored by the company who have been paid to help us.”

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Posted 10 years ago

“This is more of a general insurance company two points Proof of No Claims should be automated between all insurance companies . Automatic renewal should be changed back to ; by request not automatic , because of changes of cars.”

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(Car Insurance) - Posted 10 years ago

AXA Insurance is rated 2.3 based on 1,152 reviews