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AXA Insurance Reviews

2.3 Rating 1,159 Reviews

33 %

of reviewers recommend AXA Insurance

Company Reviews

2.3

Based on 1,159 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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AXA Insurance 1 star review on 20th December 2025

Malachi Jaramillo

AXA Insurance 1 star review on 20th December 2025

Kelvin Benjamin

AXA Insurance 1 star review on 16th October 2025

AXA Insurance 1 star review on 11th October 2025

AXA Insurance 1 star review on 11th October 2025

Rosalia .S Mora

AXA Insurance 1 star review on 9th October 2025

Eddie .A Stuart

AXA Insurance 1 star review on 21st September 2025

43

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware those with elderly parents. My stepfather of 92 ended his life paying circa £8000 a year for AXA health insurance and as far as I am aware he and my mother had not used in the 21 years they were married. Unfortunately at the end of his days when he needed it he didn't even know how to use it due to the onset of dementia. In 3 more years AXA would have drained him if all his savings and still he was too proud to speak of it although by this stage he was not aware. Now my mother cannot afford the cataract operation she needs and AXA will not pay out unless she continues with subscriptions she can now ill afford due to the above-mentioned. However to be fair AXA did pay his daily rate for the 2 weeks he was dying in an NHS bed.”

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Posted 10 years ago

“No problems”

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(Car Insurance) - Posted 10 years ago

“i found it very easy to take out my policy with axa the person i spoke to was very helpfull and guided me through what i needed to do . He was able to answer my questions i would recommend axa to anyone.”

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(Car Insurance) - Posted 10 years ago

“I'm insured fully com and a car hit my rear bumper out side of my house . The claim is taking so long to be dealt with and it feels like it only move forward if I phone up to complain . Never again will I deal with them and they only got 1 star cause I couldn't give lower”

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Posted 10 years ago

“Over all a basic customer service. When I moved I changed may address as law states but my insurance when up at the property even tho my partners went down. I wasn't happy in the way it was explained to me”

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(Car Insurance) - Posted 10 years ago

“hhffrdhg”

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(Car Insurance) - Posted 10 years ago

“very good policy wish id joined axa years ago five star xxxxx”

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(Car Insurance) - Posted 10 years ago

“Had to make a claim after returning to my vehicle to find another car hold rolled down a hill into it. Despite providing all the required information, including contact info for owner of the other car the claim is still nowhere months later. Awful communication from AXA who failed to make contact at any point, including when they outsourced the claim to another company. In the end I have cancelled the claim, paid for repairs myself and moved insurers. I will never use axa again.”

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Posted 10 years ago

“me and my wife are with axa shame we didnt get a multi car dicount”

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(Car Insurance) - Posted 10 years ago

“very helpful and efficient”

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(Car Insurance) - Posted 10 years ago

“Exeleny service”

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(Car Insurance) - Posted 10 years ago

“We were very satisfied with your service. A very competitive quote and helpful customer service.”

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(Car Insurance) - Posted 10 years ago

“was easy to renew my policy but I had to ask for proof of renewal which is going to be sent through the post but I have not got it yet.i would have preferred new documents to prove my renewal.”

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(Car Insurance) - Posted 10 years ago

“fast & easy”

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(Car Insurance) - Posted 10 years ago

“I had no problem in getting the information I required for Car Insurance,and the amount was one that I could pay.”

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(Car Insurance) - Posted 10 years ago

“No claims so no comment possible”

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(Van Insurance) - Posted 10 years ago

“Good value for money and easy to set up cover good customer service”

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(Car Insurance) - Posted 10 years ago

“Very helpful when I needed advice, excellent prompt communication throughout my issue.”

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(Car Insurance) - Posted 10 years ago

“When you take policy with Post Office or M&S or other Hight Street big names always check if it's not underwritten by AXA Insurence. Absolutely bad service, would never pay out, will treat you like you are a criminal. You will spend £100 on communication with AXA by post as all post must be send next day delivery. Do not bother to complain because it will go to the person you complained about. Absolutely unprofessional service.”

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Posted 10 years ago

“Wouldn't even give it a star rating at all but have to because of how bad they where/ are its been 120 days since my accident and they have never contacted me off there own backs absolutely shocking.”

Helpful Report

Posted 10 years ago

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AXA Insurance is rated 2.3 based on 1,159 reviews