AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.32

2.3 Rating 1,163 Reviews

33 %

of reviewers recommend AXA Insurance

Company Reviews

Questions

Metrics

2.3

Based on 1,163 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how AXA Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

AXA Insurance 1 star review on 20th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company”

Helpful Report

(Car Insurance) - Posted 10 years ago

“I have had no problems in buying or when claiming with Axe found them very helpfull.I hope to remain with them in the future .”

Helpful Report

(Car Insurance) - Posted 10 years ago

“I took out car insurance with Axa but forgot to mention that my named driver had made a small claim on her own car policy for bumping into our gate post. I then had to update the policy to add this info and was charged a further £137. I did look into removing her as a named driver but that would have added an additional £75 premium. Just another example of insurance company gotchas.”

Helpful Report

Posted 10 years ago

“Far too much information . Did not like having to get information on Line. would have preferred to talk to a adviser to clarify the detail of the policy.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Nice, clear and easy, lots of things can be done online. I like it!”

Helpful Report

(Car Insurance) - Posted 10 years ago

“I was very happy to find this company.I have been with them since last june and thankfully have not had to make a claim.in view of my age I was pleased with the quote and hopefully the renewal in june will be as acceptable”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Very good service would use them again!”

Helpful Report

(Car Insurance) - Posted 10 years ago

“I have not made a claim and so I feel that it is both inappropriate and foolish to comment any further!”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Very good comparison site. Enabled me to save on both house & car insurance.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Quick cheap and reliable- not a rip off company who charge a handling/document fee for everything- changed plate and address and was not charged for either.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Totally useless, abrupt people on the telephone who are very rude and have the attitude that nothing is down to them to resolve and if they can pass it to someone else or if it's not their fault then the quicker they can pass you off to someone else or blame someone else the better. Unwilling to help. Useless. I would definitely advise against using axa.”

Helpful Report

Posted 10 years ago

“I have been driving for forty years. Never made a claim. Never had an accident. Because I had my car of the road for one year. I lost my no claims discount. And had to pay a high insurance price. I am very angry about that.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Responded very quickly to my accident claim. Car was repaired professionally. Curtesy car was provided. I can't fault this company in any way. There are cheaper companies but you get what you pay for.”

Helpful Report

Posted 10 years ago

“Very good had no problems put my daughter on after a few months of having the policy they sorted it out fast so very good”

Helpful Report

(Car Insurance) - Posted 10 years ago

“AXA Insurance are OK. Not really much to review about them really. Only thing I will warn other motorist about is. Not that I have had to use AXA for a claim. But if you drive a car under 10 years old and it has full service history from the dealership. Most delearships offer 10 year protection on bodywork and protection against rust. If you do need to claim. AXA WONT send your car to the dealership to have it fixed properly. They use third party repairers. If you use these that 10 year warrenty is viod. Bit rubbish really. AXA reply was "we would pay a bit to wards it and you would have to make the rest of the money up".”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Staff didn't know whether or not a window screen claim (which was under my policy) would effect my no claims for the year or not.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“I think I can sing as well as Wynn Evans. davidmsimcock@icloud.com”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Still waiting to be paid out 2 months after a straight forward accident with one of their members. The members car has been repaired but mine still await some money. most distgusting company I have come across.”

Helpful Report

Posted 10 years ago

“AXA insurance are very good, they provide a good and reliable service, I would recommend them as an insurer”

Helpful Report

(Van Insurance) - Posted 10 years ago

“Very easy to buy. Slight problem with proof of no claims but was quickly and efficiently dealt with. Overall very good.”

Helpful Report

(Car Insurance) - Posted 10 years ago

AXA Insurance is rated 2.3 based on 1,163 reviews