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AXA Insurance Reviews

2.4 Rating 1,089 Reviews
35 %
of reviewers recommend AXA Insurance
Company Reviews Questions Metrics
2.4
Based on 1,089 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
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Ev Werner
Unverified Reviewer
“I have completed a claim in April 2015 which took them 5 ( !!!) months to complete !! On Sept 2,2015 after many emails I sent to them they confirmed the case and promised to wire the money ( 688 pounds /1040 USD) within the next 10 working days. On Sept 21 still nothing arrived -I called the customer service AGAIN and they told me that they don't know what is going on and that financial department will get back to be within NEXT COUPLE OF WEEKS!!!! What a FRAUD! If you don't want to spend hours on the phone , and wait for your money forever- please avoid AXA insurance! Also, please note that customer service center located somewhere in India so sometimes you can't clearly understand them and most of the cases they reply to your emails 1 week after with NO ANSWERS!!”
Helpful Report
Posted 9 years ago
Colin
Verified Buyer
“Everything was satisfactory as one would expect from a big company like AXA, Very professional to deal with.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Michael
Verified Buyer
“Very satisfied with the team at AXA. Very professional & efficient.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Very good in terms of cost, cover provided, and how well they've communicated with me.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Very quick and easy service,everything involved was clearly explained and simple to follow.The operators are very professional and helpful.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“I joined AXA last year and after 3 weeks of joining my car was hit by another driver which was not my fault. AXA without hesitation hit the ball rolling and sorted everything out from repairs to courtesy like for like car. I never never had a claim and the way I was treated was top class.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Quick, easy, no hassle. But, no claims to date ...”
Helpful Report
(Car Insurance) - Posted 9 years ago
Janette Watson
Unverified Reviewer
“It's about time Axa changed its policy about being in an accident with an uninsured driver.This happened to me in the past and I lost my no claims bonus and the excess on my policy even though I had all the drivers details and the accident was not my fault. I also had fully comprehensive insurance. I changed my insurance company after this.”
Helpful Report
Posted 9 years ago
Rockfeller
Verified Buyer
“Axa has given me piece of mind”
Helpful Report
(Car Insurance) - Posted 10 years ago
Robin
Verified Buyer
“Having lost a part of policy very fast re supply”
Helpful Report
(Car Insurance) - Posted 10 years ago
Keith
Verified Buyer
“Very happy with service etc. Later I wanted to add my daughters partner to the driver list, got all help required. I truct it will remain so.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Very prompt and courteous claims team”
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(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Axa has very competitive prices. Everything is done online which I guess helps keep costs down. It helps to be IT literate to navigate the website, but I do believe there is a phone line back up if you have details. I have not made any claims so I don't know how they are in that department. Overall the service they provide is good if you want basic cover at a good price.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Henry
Verified Buyer
“My experience with AXA was straight forward and most of all I was very satisfied with the premium offered which included many important extras.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Roy
Verified Buyer
“Easy to fill in the information needed and the cost was brilliant much better than I was hoping for. I will use them again.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“I feel feel my policy should be less expensive for the very limited miles I drive per year which is less than 2000.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Keith
Verified Buyer
“Quick, easy process. All docs accessible online - suits me!”
Helpful Report
(Car Insurance) - Posted 10 years ago
George
Verified Buyer
“Axa was a lot cheaper than most other insurers and was able get a quotation that I required satisfactory.I recently changed my car and even got a small rebate from them.Providing they keep my premium low I wil be insuring with Axa again on renewal of my policy.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“axa took my money refused my insurance until I give written proof, 0f my no claim bonus as a result I lost two months of my insurance”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Very quick and straightforward,documents sent through as required when asked for.”
Helpful Report
(Car Insurance) - Posted 10 years ago
AXA Insurance is rated 2.4 based on 1,089 reviews
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