“Don't touch AXA insurance with a barge poll.
My friends son was killed in a car accident and they still haven't had the insurance payout. AXA are using everything excuse to get out of paying including that an interim death certificate isn't good enough, funny as it was good enough to burry him”
“Had an accident in June and the communication has been awful, when I have managed to speak to someone, they’ve lied about what’s going on with my claim. Then to be told they are waiting on a an email from me with specific details.
(Which was sent 8days prior to my call)
Woman in the phone say “oh,
Sorry I must of missed that email”
Also what is the point of having options. Below. 1) under an hour 2) 2-3 hours 3)3-6 hours 4)6-12 hours 5)over a week.
What about between 12 hours and a week?”
“I have been a customer of AXA for over 30 years and in my time have dealt with a lot of representatives but this morning I was blessed to deal with Jude and from the start of the conversation to the end he showed professionalism, understanding and just listened a quality not found in many. So Jude I hope you see this you are the best representative I have ever dealt with so I hope you get the recognition you deserve. Thanks again Anne .”
“Just had my final communication with AXA. After 20 years of customer loyalty on two properties, and no claims, they have let me down "BIG TIME". I ended up having my complaint upheld and a compensation payment proposed. The problem is they never settled the original claim properly. So it's GOODBYE AXA👋👋. My advice to anyone out there is "Do not go near AXA with a barge pole"”
“If there was an option to give no stars, this what this company would have got...
Please dont get travel insurance with these people. I purchased mine when buying a package holiday with jet2. I wasnt aware it was axa as they state that insurance is with someone else (didnt state it was underwritten by axa).
My claim is still ongoing and I won't give up, next stop will be the Financial ombudsman.
I was told a few days before our trip abroad that I was not fit to fly by my g.p. this was back at the beginning of April
This resulted in us having to cancel our trip abroad. To say we were gutted as a family was an understatement.
I opened my claim and sent requested information using their online portal, then heard nothing until several working days later via an email requesting all the same information to be sent online. I complied.
Again waited several working days then the request for a medical certificate came. This was on top of a letter from my g.p. my g.p. fees for this were £30 as he'd already provided necessary info.
Again waited 10 working days and heard nothing. Rang them on the 10th May to which they told me they'd put an urgent request on my claim. Heard nothing and rang them again on the 17th May. This was when one of their agents said that it was all complete and I was just now waiting on a settlement letter and should expect this in 5 to 10 working days, I hasten to add that i asked her to check if they required any other information and was told they did not need anything at all. 23/5 I received an email wanting access to my full medical history 2 years prior to my travel date (has to be a pdf) so no screenshots of my medical history from my nhs app. Rang them 24th May. Asking why they needed this information and why I was told to expect a settlement letter. Agent just said that it was the medical team that had requested it and their was nothing they could do. 4 weeks later I'm still trying to get full access to my medical history from my g.p. that fulfills the insurers request. This isn't a slur on my g.p. they are trying to help. Rang axa back today asking for the phone number for the ombudsman and clarification of what they were expecting from my g.p. they want my history as one download able pdf document which includes meds, consultations and test results. This is information they have already had?!
It was at this point that I looked at their reviews. 🙈😕
I can't tell you the amount of stress and anxiety this is causing. The lost hours, days and minutes. I expect there will be many more but I have not yet given up.”
“Was a passenger in a car was hit on left hand side by a car that did not yeald to the right damaged teeth 20 months later still not received a dime
no contact nothing they should be thrown out of the Irish market”
“It has been over a year and a half since I submitted my claim and I am still going back and forth with this incapable company. They can’t seem to do anything right and just keep throwing dribs and drabs of compensation at me. Just sort it out! Can honestly say I have never heard or had to deal with such an incompetent company I don’t actually understand how they are aloud to operate?”
“Today I had a discussion with a gentleman called Dominic regarding a new claim.
He was extremely professional, thorough and polite throughout and it made such a difference to the outcome.
He’s a prime example of exceptional customer service and should be rewarded for this and used as an example for training others.
In today’s chaotic world this is so refreshing!
Thank you Dominic. Regards, Christina.”
“Very happy with chris from axa today he did everything he possibly could to get me the best price and make sure i didnt leave for another insurance company
He was a great help and i hope to get him next year for Renewal , i wish all staff where as great as him
Friday 14/06/2024
Thanks -Evan”
“Do not use Axa car insurance ever,poor customer service,unprofessional and check youre policy if you have an accident, they won't give you a replacement car if yours is in the garage, won't recommend to anybody, waiting time to get through is also long,go elsewhere.”
“Axa are the most useless company I have had the misfortune to have had to deal with uninformed so called customer care rude people who bully you because of legal loophole push you from pillar to post cut me off they push you to the point to be rude and when you keep calm and not even shout they accidentally cut you off no one calls you back and they have cost me my job over accident claim I do not recommend Axa to anyone rather get a small company and pay more than the mess Axa have caused my day to day life”
