“I had a very recent incident ,I went to my regular GP while having a flue with fever and body pain .i was told axa cancelled the network from there list .when I called axa they said they had some issue with the clinic and I have to pay in full or find another doctor to deal with .there was no notification shared with me that this network was taken out and this is my GP from last 7 yrs .no humanitarian or timely help .only business and big claims ..very disappointed ,I will
Not renew next time as well ask my company to change the network .”
“"My experience with AXA has been deeply disappointing and frustrating. Before opening and signing the policy in 2023, an AXA employee explicitly confirmed that after 24 months, I would at least receive the amount I paid, with only a 15% deduction from the profit. In 2025, prior to cancellation, a second AXA employee reaffirmed the same information and even estimated that I would receive approximately 110,000 EGP. Both employees provided consistent assurances, which gave me confidence in the policy.
However, upon cancellation after 24 months, I received only 43,000 EGP—a significant discrepancy that contradicts the assurances I was given. This feels like a clear case of fraud.
I purchased a 5-year life insurance policy in February 2023 and canceled it in January 2025 with a 15% penalty as per the policy terms. Despite the cancellation being processed weeks ago, the promised refund has not been credited to my CIB account. Repeated attempts to follow up with AXA have been met with poor customer service and constant redirection.
I was introduced to AXA by CIB, which served as a mediator and strongly encouraged me to use AXA’s services. I hold both AXA and CIB accountable for the lack of professionalism and transparency.
I am pursuing legal action and intend to escalate the matter through public channels, including the media. I strongly advise others to exercise extreme caution when dealing with AXA."”
“Axa gave vaguely competitive quotes for my van insurance last year, but I was able to haggle with them which resulted in me being happier with the premium, and them being happy they’d retained my business.
This year Axa provided a renewal quote, which appeared to be significantly higher than others that had quoted, so I phoned to discuss. They were not prepared to reduce the premium even a tiny bit, so I was not prepared to give them my money. I shopped around and renewed with a completely different company, saving me a chunk of money.”
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