Budget Insurance Reviews

Name: Budget Insurance
Rating: 4.09

4.1 Rating 2,029 Reviews

78 %

of reviewers recommend Budget Insurance

Company Reviews

Questions

Metrics

4.1

Based on 2,029 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Budget Insurance 2 star review on 1st July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible experience.. fully comprehensive insurance with budget with recovery option. After a year of paying and never used service, car broke down, it took 5 hours for the guy sent to show up and then he looked like a 23-24 yrs old kid, I knew I was in trouble. Fumbled with car for 3 hours and was calling colleague to take advise anyway he couldn’t fix car and gave the dumbest excuse ever, that’s whe. I know I’d trusted an idiot to tamper with car. He promised he’s asked me to be recovered home at 10pm and I asked him if he thinks I should wait or go home, he couldn’t advise so I called budget every 30 minutes and no-one could advice until midnight when Jill on the phone rudely said they wouldn’t be able to get to me until 3:00am... I was livid please understand that’s 11 hours of waiting and also having a 23 yrs old supposedly read a book with no real life experience or practical totally messed up the car for me.. I’m still sitting by the roadside as I type, missed my last train home and there’s no decency from budget to have a manager call me back... I really don’t know why we have to be at the mercy of this companies and they get away with total disregard for customers plight while they continue to take your money.. is providing a service you charge for such a hard thing to do? Why take money if you can’t? Never under it 🤦🏽‍♂️”

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Posted 5 years ago

“Had the renewal from Budget for my car insurance. Gone up 40% since last year. Negotiated with the agent to knock it down, but still much cheaper to go onto the Campare the Market Website and get a better deal. In fact same price as last year!”

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Posted 5 years ago

“After having online quote, insured my second car with them. My wife as named driver. After a week found email about increased premium from 600 to 1700. The reason being an undeclared claim which I clearly mentioned during first quote. I had to cancel the policy and got one from my main insurer (Tesco).”

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Posted 6 years ago

“Liars.. Deceitful. Arrogant... Budget appropriate for service better to call cheapo insurance”

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Posted 6 years ago

“After agreeing on the premium and paying my first instalment Budget, who I had been a customer of for three years then located a telephone call I had made to them explaining that a driver had hit me from behind whilst I was at traffic lights. There was obviously no claim by the driver at fault and I was not going to make a claim so the call was just for informative purposes. They used this non-claim incident to increase the premium by 45%. Their customer services were brilliant and Blake, the gentleman helping me, was also quite shocked at the situation and spent some 40 minutes trying to resolve it in my favour but all to no avail. He did though quash the charge for cancellation and credited me with a goodwill payment. I would advise anybody reading this to NEVER divulge any situation/accident/incident where you are not at fault and do not wish to make a claim, this insurance company will use your honesty to fiscally punish you.”

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Posted 6 years ago

“Auto-renewed my policy and then charged me a fee to cancel it on the day it started. Won't be using again.”

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Posted 6 years ago

“I'm pleased with the customer experience especially the agent who served me . Thanks”

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Posted 6 years ago

“Easy to navigate the website and get good cover and price after being advised as being the best price through Confused.com. Thanks”

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Posted 6 years ago

“I have purchased budget insurance I am very pleased. With the quote”

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Posted 6 years ago

“Been with this incurance for about 3 years and now I'm happy to break up with them... Do not recommend them as you will have lots of trouble to win your claim...”

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Posted 6 years ago

“Budget insurance cancelled dd from there end and tried to charge me non payment cancellation fee. Avoid very poor customer service.”

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Posted 6 years ago

“Thiefs. Excessive fees”

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Posted 6 years ago

“Same as before as I said”

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Posted 6 years ago

“Good and easy. Cheap insurance.”

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Posted 6 years ago

“this has to be the worse insurance company ever filled out the online forms rang them to double check the online quote set up my insurance then, after i got my documents i had an email to say the information was incorrect as i had 2 fault accidents i never, so they put up the premium, then they wouldnt give me NCD and then new documents arrived and i noticed that my mileage i gave them was incorrect so they put the premium up again, even though they said they had listened to the recorded call. so after 14 days with them enough is enough i went back to my original insurers got new insurance £200 cheaper in the end ... absolute shambles Budget discraceful company”

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Posted 6 years ago

“Applied online and declared my claims with previous insurer. Budget said I had made another claim that I had not declared and doubled my premium. This is utter rubbish! Previous insurer wrote and emailed Budget on several occasions to confirm this is incorrect. Budget find a reason every time not to accept this information. They are an absolute scam and find any way of getting more money out of their customers. Their customer service is non existent. Unless you want a load of hassle AVOID AVOID AVOID!”

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Posted 6 years ago

“Stress free, no hassle, straight forward and I knew what I was paying for every step of the way.”

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Posted 6 years ago

“Avoid at all cost, very incompetent and unprofessional, they take your money, cancel you car insurance policy with no explanation. My misses will now be cancelling her car insurance as these idiots are also part of Halifax Car Insurance.”

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Posted 6 years ago

“I recently had to cancell my insurance because they would not cover my van because i had fitted security film to the side windows , a upgraded security lock , 24hour dash cam, grills to rear window, new seats, alloy wheels, and many other safety features , also upped the price by 20% for no reason”

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Posted 6 years ago

“Don't keep their promises”

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Posted 6 years ago

Budget Insurance is rated 4.1 based on 2,029 reviews