Budget Insurance Reviews

Name: Budget Insurance
Rating: 4.09

4.1 Rating 2,029 Reviews

78 %

of reviewers recommend Budget Insurance

Company Reviews

Questions

Metrics

4.1

Based on 2,029 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Budget Insurance 2 star review on 1st July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive price but difficult to deal with when making no fault claims. Lots of calls going over the same thing makes it very frustrating as a customer when it is already stressful enough. Month in and Budget increased the premium due to a 'clerical error'. Eventually resolved but unnecessary in the first instance. Hearing that premiums are increasing in lockdown, why is that given less mileage and fewer claims nationwide?”

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Posted 5 years ago

“No problem with the insurance but you got the name wrong the insurance is in my husbands name Colin Leslie Smith not Colin Leslie, and I am Joan Lesley Smith who is also on the insurance.”

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Posted 5 years ago

“Prices very good and company so easy to insure with. Thanks budget insurance”

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Posted 5 years ago

“Budget have been great with me when I was struggling to make payments on time and this is why I stick with them. Only fault I can say was automatically renewing which always costs more than shopping around. That said, it was my fault for not checking my emails. Thank you budget, I'm a happy customer.”

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Posted 5 years ago

“Excellent customer service highly recommend”

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Posted 5 years ago

“How nice for my second year quote to be very competitive usually second year quote goes up dramatically resulting in me going elsewhere.Also quick and easy renewal”

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Posted 5 years ago

“Budget insurance is fairly cheap but it would be great if they could look for the cheapest insurance before sending out renewal letters for which I am positive their customers would appreciate.”

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Posted 5 years ago

“Was with o2 and was told I would get an offer of insurance from Budget Never got offer so went elsewhere o2 had given bank details to Budget who took money out of my bank. Have called and messaged Budget for a month and still do not have my money back. They lie to you and say the money will be refunded in 3 to 5 days. They told me they sent a cheque because my card had expired which it had not. Still waiting. GDPR may have been breached because I was not told they would have access to my details”

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Posted 5 years ago

“Without any notification from my previous insurer, O2, my car insurance was automatically renewed and full payment was taken from my account, which was at least 60% more than it should of been! Contacted Budget the same day and was assured my insurance had been cancelled and I would receive a full refund. A week later no sign of my refund so called again! A full refund has been promised... If this doesn’t happen within the next 2-3 days I will be contacting my bank!”

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Posted 5 years ago

“Home insurance...3 months later we still have no bathroom...service is appalling and unacceptable ...there are 5 people living in one house...so cross”

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Posted 5 years ago

“Details passed on to budget from O2 (no longer doing insurance). Didn't receive a renewal notice or any notification from either company about Budget being involved. Budget auto renewed at about 70% more than other companies. Virtual assistant on Budget website tells you where to find cancellation for policy. It doesn't appear to exist (have clicked on everything). Have now spent 45 minutes on hold for call handler. NEVER will use this company, even if they quote 90% cheaper than others. Shark business practices!”

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Posted 5 years ago

“ADAM COX AVOID AVOID AVOID Arranged DD. They cancelled it after 3-4 weeks without warning or notification . I was completely unaware of their action and believed I was covered. Stopped by police and had a Court Summons. My solicitor had evidence that this company had a habit of scamming drivers in this manner and I was cleared I was cleared but left with Court costs and Solicitors fee Now 5 years later this ghastly Budget Insurers are now demanding £75 from me with no reasonable explanation. Hoe dare they ? I am proposing a counter claim of £450 covering my Court costs and Legal Fees I shall be contacting Trading Standards I am also reporting the matter to ROGUE TRADERS Do not go near these money gabbing, scamming thieves”

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Posted 5 years ago

“THE ACID TEST IS WHEN YOU CLAIM - this was the last line of my 5 star review posted on Trustpilot, when I decided to switch my car policy to Budget Insurance in April 2019 after they quoted £80 less than my renewal quote for the same cover, a saving of 27%. However, I was involved in a non-fault accident in January 2020, when another driver ran into the back of my car. Reported the incident and Budget referred me to IMS Solutions their accident management company. I declined a courtesy car initially as my vehicle was still driveable. I was asked to provide photos to evidence the damage to my vehicle. It was declared a write off due to being beyond economical repair. The car then failed it's MOT due to damage caused to the boot floor not visible from the exterior. Although I had 'courtesy car ' cover this does not apply when your car is declared a write off. The accident management company were left to pursue the third party but after 90 days without success told me the matter would be passed to the underwriter. Contacted the underwriter who had to start the claim from square one. So 4 months on I have been paid out but from my own insurance with the excess deducted. So currently it is going against me as a fault claim. Clearly not happy and I will not rest. The underwriter is now issuing legal proceedings against the third party insurer. I have complained to Budget Insurance, who confirmed that I should have been made aware of the option to have the accident dealt with by the underwriter from the outset and I have received compensation for their failure to follow procedures. I maybe stating the obvious but Budget Insurance forms part of the BGL group of companies that includes Compare The Market and amongst many things I have learnt from this experience is that price is not always the best component on which to base a decision.”

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Posted 5 years ago

“Automatically renewed, Budget failed to take the Direct Debit, I had funds available and hadn't cancelled the payment. Policy cancelled. Stupidly I started a new policy and set up DD over the phone, Budget failed again to take the DD. Customer Advisors made no attempt to rectify the problem within their system. I had been a customer for over 3 years without ever missing a payment. Budget didn't take the Direct Debit.”

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Posted 5 years ago

“Hopeless and unhelpful”

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Posted 5 years ago

“I am grateful to budget insurance because at my age and health they made reinsurance very easy for me. Today I have never had the need to claim on my insurance but if I had to the people of budget insurance would make it easier for me.”

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Posted 5 years ago

“Charged £150 to change address having recently moved on my van insurance. The address I moved to has zero crime locally and my house insurers gave me a refund as a better post code. My car insurers did it for free. So how can they justify a fee of £150 for my van and the only good news was a further admin fee was waived. I will not be renewing as they will only pull my pants down the once!”

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Posted 5 years ago

“Absolutely awful insurance company! Given 7 days notice of cancellation of my insurance policy due to a glitch through no fault of my own. Sent an email with the relevant document it took the “Que Team” 5 days to open an email! Still cancelled my insurance despite having proof of said glitch! Then tried charging me cancellation fees. AVOID AVOID AVOID!!”

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Posted 5 years ago

“Started a policy for a second vehicle obv with 0 no claims bonus as its being used on another vehicle! They ask if u have a ncb on any other vehicles then ask for proof. Your current insurer wont releasse an ncb letter as of course its being currently used, and they wont even accept a letter to say u have had 5 years good driving with no claims, which is technicllay what they are asking for! They then say its unacceptable and bang 700 quid onto the policy! cancelling as we speak just a real propeghanda to make more money with a false set up”

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Posted 5 years ago

“I phoned Budget Insurance today to let them know I had a dash cam hard wired into my vehicle and to find out if it qualified for a reduction on my policy. I was then informed that it was classed as a modification and had tripled my policy cost!!! Needless to say I cancelled my policy and have spent the day shopping around for a new one who did indeed discount my policy for having a dash cam. The Budget insurance response makes no sense whatsoever as it is an added security measure and could save them money. Ludicrous.”

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Posted 5 years ago

Budget Insurance is rated 4.1 based on 2,029 reviews