Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,169 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,169 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service quickl and easy to understand and simple explanation on there service”

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Posted 3 years ago

“A very good competitive quote, easy to renew my motor policy”

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Posted 3 years ago

“Price is good”

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Posted 3 years ago

“Excellent renewal price so I didn’t have to change company”

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Posted 3 years ago

“Customer service was brilliant with a lovely renewal price to match”

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Posted 3 years ago

“Absolutely brilliant. I am so happy I found them. Really competitive price, great benefits and a hassle free experience. 10/10.”

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Posted 3 years ago

“Renewing was easy, price was good.”

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Posted 3 years ago

“When I got an online quote for car insurance I had to phone them to check it was correct because it was so low. Customer service advisor was excellent, friendly and professional. This is the lowest my car insurance has ever been and I'm delighted. Would highly recommend.”

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Posted 3 years ago

“I spoke to them about my new annual quote and added that I found a cheaper quote elsewhere, They more than matched the lower quote which left me very happy and impressed with their customer service.”

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Posted 3 years ago

“Great customer service. Prices are fairly reasonable and more realistic. I’m happy.”

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Posted 3 years ago

“Simple and easy to use the Web site. Great price and customer service was brilliant when I rang with a small enquiry.”

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Posted 3 years ago

“Easy communication,very good and efficient customer service,a company that promotes attention to detail.”

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Posted 3 years ago

“Supportive professional, kind, efective,”

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Posted 3 years ago

“I have very good renewal that is very satisfying thanks 5*****”

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Posted 3 years ago

“easy to deal with, pleasant and polite by phone and always helpful.”

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Posted 3 years ago

“no fuss renewing insurerance”

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Posted 3 years ago

“Been with Dial Direct several years now for van insurance. Never had to claim so can’t comment on their claims service, however I’m happy with their customer service at renewal time. Always shop around but stayed with them as they seem a good deal with all I require included (eg. Breakdown cover)…and when I phone them they usually work out a better price than the renewal letter”

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Posted 3 years ago

“Prompt service and lower price than previous year”

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Posted 3 years ago

“dialdirect car insurance renewal premium price still acceptable so decided to stay with this company for a further year.”

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Posted 3 years ago

“Very happy with the service provided by Direct Dial.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,169 reviews