Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,416 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,416 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have recommended this company to all my friends and family as I think the service you get a 2nd to none pricewise I could not be happier”

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Posted 3 years ago

“Good price for a good cover . All straight forward and easy to arrange policy and to make amendments.”

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Posted 3 years ago

“Very friendly and good service . Very helpful”

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Posted 3 years ago

“Good friendly service not pushy”

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Posted 3 years ago

“Dial direct give a good service, very helpful and easy to get in contact with”

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Posted 3 years ago

“Fortunately I have not had to make a claim from my dial policy. I have found the procedure for renewing my policy very efficient and easy”

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Posted 3 years ago

“very good service, cannot say any more.”

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Posted 3 years ago

“Excellent all round”

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Posted 3 years ago

“no nonsense renewal if quote to high will do best to find abetter one”

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Posted 3 years ago

“Really happy you always help us to get what we need for what we can afford thankyou”

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Posted 3 years ago

“My 3rd year with dial direct.really easy to deal with your professional and pleasant staff.and happy with my renewal price.10/10. Thanks.”

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Posted 3 years ago

“My second year with them and sort out every thing agin very quickly great service”

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Posted 3 years ago

“great price even when renewing for second year, with RAC cover had to use once with no increase in premium. well recommended”

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Posted 3 years ago

“I have been with DD for several years, I have never had anything but the best service from them, and costs are good.”

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Posted 3 years ago

“Very good response and service”

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Posted 3 years ago

“No need to look for better car insurance when the one you have had reduced in price for the same amazing cover. No hassle Peace of mind!!”

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Posted 3 years ago

“I called Dial Direct after an accident, and I got through on the phone straight away. I was able to video the damage while on the phone, it was assessed as a write off and I was quoted an amount they would pay which was more than expected. The money was in my account the next day. Very helpful customer service, my claim was dealt with immediately and my car was collected within a few days. Very pleased with all Dial Direct did for me.”

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Posted 3 years ago

“Very happy with the service from telephone chat helpful polite and great sense of humour ,much better than email or talking to a machine ...”

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Posted 3 years ago

“Renewed for first time this year. Very competitive.”

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Posted 3 years ago

“Had excellent service for a few years now realistic pricing on renewal aswell”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,416 reviews